Nobu Hotel Los Cabos

We loved the property and all of its amenities, but the service from the staff was truly exceptional. Our concierges, Maria and Daniel, were the absolute best—super friendly, attentive, and amazing to work with. Any request we had was fulfilled quickly, no matter the time of day. Their hospitality and dedication made our experience truly wonderful. I would highly recommend this property and would gladly stay here again. Thank you Maria and Daniel for an exceptional experience!!

We keep going back to Nobu Los Cabos each year! Usually we are a family of four, this time my young adult daughter and I. This is our 4th time in 5 years. The food, drinks, service, and atmosphere are all unparalleled. Upon arriving we were assigned an ambassador (like a personal concierge) to take care of all requests (via WhatsApp) from dining reservations, housekeeping needs, planning excursions and special occasions. Anything you need. David and Roberto, our ambassadors, offered excellent service daily, surpassing our expectations. They each had the ability to fill any request quickly in an easy-going manner, and it was always a pleasure to converse. Our dinners at Nobu were incredible, under the management of Eduardo Valdez, who we met last year and welcomed us back with open arms. Every meal, tradition, beverage and dish are served with impeccable care - we really feel like we are experiencing another realm when at Nobu. Our servers Eben, Julian, Diana, Alberto at the bar, and others were amazing. They genuinely care about every guest and take the utmost care to deliver the highest level of service possible. This is the first time I experienced the spa Essencia, and it was lovely from start to finish. The facilities available to use beforehand are beautiful, and my treatment from Irascema was amazing! Our daily visits to the Playabar were welcomed by bartender Caleb and his delicious mixology of drinks! Server Eduardo and many others always there to make our stay the most comfortable possible. So much fun to be there :) shoutout to DJ Roberto for spinning some perfect song mixes! We highly recommend experiencing the wonderful hotel Nobu Los Cabos for yourself! The property is stunning, and you will return refreshed and more than satisfied!

We had a wonderful stay at Nobu Los Cabos. One of the things that really stands out about the property is its simplicity. The design is understated and elegant, and that minimalism is truly part of the beauty. The atmosphere feels calm and intentional. The restaurants on property are excellent and make it easy to spend most of your time enjoying the resort without feeling the need to go elsewhere. Each meal felt thoughtfully prepared and the dining experience overall was fantastic. Very attentive to my gluten allergy! The real shining star, though, is the service. The staff is incredibly attentive and genuinely goes out of their way to make everything possible for you. From the moment you arrive, you feel taken care of. Every request is handled quickly and kindly. It’s that level of hospitality that truly elevates the experience. The only feedback I would offer is around two areas. First, the coffee shop tends to have very long lines in the morning, often because many employees are also using it at the same time. Bringing in a bit more help during peak morning hours could make the line move faster and improve the experience for guests grabbing a quick coffee. Second, and this is the most important point, I would strongly recommend removing the timeshare sales approach from the hotel check-in experience. There’s nothing worse than arriving at a luxury hotel ready to start your vacation and immediately being approached to spend 75 minutes of your trip in a presentation. It detracts from what is otherwise a beautiful and relaxing arrival experience. Overall, Nobu Los Cabos is a stunning property with exceptional service and fantastic dining. With a couple small adjustments, the experience could be truly flawless

The staff was amazing, the room was a dream, the location was absolutely fantastic.

I stayed at Nobu Hotel Los Cabos with a group and unfortunately the experience did not match what you would expect from a resort that markets itself as a luxury 5-star property. When we first arrived, concierge walked us to the room and that was essentially the last time we received any real service. After that, communication became very poor and most requests were either ignored or handled extremely late. During our stay we communicated with concierge staff including Daniel Cruz and Maria Coronado, and unfortunately neither of them followed through with several of our requests. One of the biggest issues was the condition of the room balcony furniture. The patio cushions were visibly dirty and stained when we arrived. I contacted concierge about it early in the stay and even sent photos. It took until the last day of the trip for them to finally replace the cushions, which meant we couldn’t comfortably use our balcony for most of the stay. Another issue was the lack of follow through from concierge. I requested that housekeeping come at 3:30 PM so I could be present since I had my belongings spread out in the room. Concierge confirmed the time, but no one ever showed up. Situations like this happened multiple times where requests were acknowledged but never actually completed. The room steamer was also not working. When we asked for an iron we were told there were no irons available at the moment and that we would be notified if one became available. For a resort that charges premium prices, basic amenities like an iron should not be difficult to obtain. The food was another disappointment. Dining is supposed to be a highlight at Nobu properties, but several meals were honestly not good and overpriced for the quality. The biggest issue overall was the service and organization. At a 5-star resort you expect attention to detail and proactive hospitality. Instead we experienced slow responses, poor follow through, and basic issues that should have been handled immediately. By the time concierge finally addressed some of the problems, our trip was already ending. I rarely leave negative reviews, but guests paying luxury resort prices deserve to know what they may experience.