Nobu Hotel Los Cabos

I came to Nobu Los Cabos looking for a reset, and I found it completely. I traveled solo, with the intention of resting and reconnecting, and the hotel gave me exactly that sense of peace. Everything flowed from the very first moment: the atmosphere, the quiet when I needed it, the thoughtful details. I left lighter and happier than when I arrived. What really made the difference was the people. The service was impeccable from start to finish, and they made me feel genuinely special, not like just another guest. I especially want to recognize Antonio, my local ambassador, who looked after me the entire time and took care of every detail. That level of personal attention is what turns a great stay into an experience you don’t forget. I’d come back without a second thought.

I rarely leave reviews like this, but I feel obligated to share my experience. What was supposed to be a fun and celebratory getaway turned into a week of feeling increasingly unwell, and almost as disappointing as the issue itself has been the complete lack of follow up afterward. Starting the first night, I began feeling off. At first, I assumed it was simply travel fatigue. However, as the days went on, I noticed a pattern. Every evening I would develop headaches, feel dizzy, experience a strange irritation in my throat, and generally feel sick. Oddly enough, whenever I spent extended periods away from the room, I would start feeling much better. It never crossed my mind that the room itself could be the cause. I genuinely thought I was coming down with a cold or fighting off a virus. It wasn't until the morning we were checking out that everything suddenly made sense. While packing in a corner of the room where our luggage had been stored, I was hit with the worst headache I had experienced during the trip. I also noticed a strong odor that I had somehow overlooked before. When I looked up, I discovered the curtains were covered in visible mold. I immediately took photos and videos and reported the issue to the manager on duty before leaving for the airport. After reviewing the situation, I was told it was a significant issue that would need to be escalated to the General Manager and that someone would be contacting me directly to "make it right." Over a week later, I have heard absolutely nothing. That is what I find most disappointing. Problems can happen anywhere, even at “luxury” properties. What defines a brand is how those problems are handled. Instead of proactive communication, follow up, concern, or even an acknowledgment, I was left to search for management contacts myself and send emails in hopes of reaching someone who could address the situation. What concerns me most is not just my experience. It is wondering how many other guests may have been exposed to the same conditions. I happen to be highly sensitive to mold, which may explain the severity of my symptoms, but what about children, pregnant women, or guests with asthma, allergies, or other health conditions? That is what makes this more than simply disappointing. It is concerning. I genuinely expected more from a brand of this caliber. I had every intention of returning and viewed this property as a place we would visit for years to come. Instead, I left feeling sick, frustrated, and still waiting for someone to acknowledge what happened. Travelers should be aware and pay attention to how they feel during their stay, regardless of how “luxurious” a property may appear! Especially at places where the well being of guests isn’t a priority.

Nobu residence was great, really enjoyed the ammenities and the relaxed and private environnement. Stephano was an amazing concierge, really nice responsive and came through with everything we asked.

4th time at Nobu Cabo and it’s always spectacular. The rooms, the pool, the food, the service are all always incredible. Special thank you to our INCREDIBLE ambassador David who went above and beyond with reservations, taxis, and even taking pictures of us. The weekend was incredible!

We had a great experience with the hotel and with the staff. David, our ambassador went above and beyond with a great and profesional service. Thank you, David!