The Residences at Hacienda Encantada

Another great trip to the Hacienda! Shout out to my butler, Guillermo, who took care of us and accommodated all our needs! We were there during slow season and some construction and updates going on around the properties but wasn’t affected much. Looking forward to seeing all the updates on my next visit there.

We were at The Residences at Hacienda Encantada from 5/31-6/21. This was our 2nd visit to this beautiful resort. We had a few bumps with accommodations but it was worked out and did not hamper an amazing vacation! We simply cannot say enough praises about our butler, Daniel Morales. The staff at this resort is top notch and Daniel holds the top spot if we were to rank them. I’m in a wheelchair which creates extra time and effort from planning how to arrange transportation to making our house accessible. We are frequent travelers and while there is still room for improvement, I’ve never stayed anywhere that makes more of an effort to make my stay more comfortable and easy to navigate through the resort. Daniel is the leader in doing that and words fall short in me trying to express my gratitude for all his help. We loved the restaurant Mezcal which is right beside the rooftop pool.it was excellent!?It was so good we went three times!

The entire staff was extremely helpful and attentive. Monserrat helped coordinate and I’d recommend her 10/10. Thank

The Residencias are amazing. Luxurious and quiet. Enjoy the benefits of having your own villa and privacy while also having all the amenities of the resort.

I wanted to take a moment to express my sincere appreciation for the outstanding service provided by our butler, Clemente. From the very beginning, Clemente displayed an exceptional level of professionalism and warmth, which made our experience truly memorable. When an issue arose in our residence, no matter how minor, Clemente sprang into action immediately and resolved it swiftly and efficiently. He struck the perfect balance between being present and attentive, while still respecting our space and privacy. His constant smile and genuine warmth were much appreciated, and they truly made a difference in our stay. We would consider ourselves incredibly fortunate to have Clemente assist us again in the future. Thank you for having such dedicated and talented individuals on your team.