The Residences at Hacienda Encantada

Cabo is a beautiful and friendly vacation destination. Our experience with our Butler at the resort was top-notch. He took care of all our reservations, transportation, and provided us with great information to help us enjoy our vacation. I would definitely recommend this resort and our Butler Guillermo to friends & family.

We just returned from a week-long stay, and our experience was truly elevated thanks to our incredible butler, Guillermo “Memo” Justo. From the very first day, Memo made us feel like VIPs. He helped us plan our entire week with thoughtful recommendations and great advice on restaurant reservations, spa services, and activities around the resort. His suggestions were always spot on — we didn’t have a single bad meal or wasted moment the entire trip. Memo also went above and beyond in two stressful moments. When my wife suddenly felt unwell, Memo had a doctor at our room within minutes. He handled it calmly, professionally, and with real care. Later in the trip, our return flight was delayed, and Memo quickly arranged for us to stay an extra night — taking care of the room, our luggage, and all the details, so we didn’t have to lift a finger. Throughout the trip, Memo was always checking in at just the right time, never intrusive but always available. Every request was handled quickly, and with a smile. Memo was a huge part of why this trip was so special. We’ve stayed at many resorts, and this level of service stood out in the best way. If you have the chance to request him, do it. We’ll absolutely be back — and we’ll definitely be asking for Memo again.

Our trip was so wonderful! Having Guillermo Justo as our butler truly made the trip extraordinary. From helping with dinner & spa reservations, to getting a doctor when I was sick and help with transportation was like any other. Highly recommend staying here and asking for this amazing butler Guillermo!!!! Food was amazing and I could have spent all day in the spa!

Hacienda Encantada is a beautiful resort! Our family has been vacationing here for years. We enjoy all the amenities on site. This makes it easy to relax and enjoy family time! Clemente is outstanding! It is always fun to see a familiar face when we arrive! He is always smiling and he is so helpful! Clemente makes our family get away so easy! We appreciate his attention to detail! He is humerus, kind and very competent! He continues to go above and beyond providing complete satisfaction!!

Our son‘s wedding was held at Hacienda Encantada May 24 of 2025. We were lucky enough to be housed in the residences at a three bedroom home with the fabulous Daniel Morales as our Butler. The property is beautiful. The staff is attentive, the chapel on the top of the cliff spectacular. One thing made our visit go over the top and that was Daniel Morales. He was available to us day and night with a huge smile and an enthusiasm that surpasses anything I have ever seen in a staff member. There were some magical moments for us as a family and Daniel was a part of every one. I see really big things in his future and I hope Hacienda Encantada sees it the same way as I do! Thank you, Daniel for a magical stay. ❤️