The Residences at Hacienda Encantada

Been here four years in a row, and am reserved for next. It’s an easy thing to like. The residences are a cut above, spacious 2 bedroom villa in a private area with pools just for the residences, which are sparsely used. Butler service for hotel dinner reservations make it an easy stay, one contact, gets things done. Our butler Daniel Morales was priceless in making the stay a no hassle visit. The hotel property, Vista Encantada is at your disposal, all the amenities there are yours as well. He suggested renting a car from there for a couple days from 10car, made me cancel my Avis preferred reservation for the ease. You’ll never feel huckstered here, especially by Daniel. They have an all inclusive add on from the hotel, which I’d suggest if you didn’t feel like the hassle of shopping and cooking in your villa kitchen [which has everything]. I think it’s worth it in the sense you don’t have worry about what you’re consuming, price wise. You’ll probably come out even without the hassle. You’ll go back there, like we did.

The Residences at Hacienda Encantada are very well designed and beautifully furnished. My wife and I have traveled for decades, an absolute blessing to stay at the Residences. Our butler, Guillermo, was wonderful and made our stay even more memorable. Our special thanks to resort management Estefania and Oscar for their incredible work throughout Hacienda Encantada.

We absolutely loved our stay. We've been going for several years and it just keeps getting better. We stayed in a villa and Guillermo, the onsite butler, has been wonderful to us for many years. There isn't a problem he cannot solve. Daily housekeeping is provided by Pilar who looks after us so well.

Cecelia in housekeeping was great as always. Felipe in Marias restaurant very good. Felipe driving the cart also remarkable. All the gardeners and maintenance team very friendly. They all work so hard and we try and tip each and every one of them. Guillermo our butler again was always on the spot when we asked for something.

I have stayed at The Residences at Hacienda Encantada many times in the last decade and always find it to be such an enjoyable experience because of personnel that you interact with on a day to day basis. Guillermo Justo has been our butler for years, in fact we always request him! He is so personable and is such a great organizer and problem solver. He makes each visit seem like a reunion of family and friends. I couldn’t imagine returning to this resort if he wasn’t there. Guillermo’s attention to detail is what makes each visit so special. As well, we’ve always had Pilar as our maid and know that she will take good care of us on every visit. Knowing and interacting with these very special people is always the highlight of our trip.