Green Island Resort

It was an okay resort. Many positives but also quite a few negatives. Positives - The dinner was lovely every night, the kangaroo especially. Free evening drinks every night was also great! Many benefits come with the resort aswell such as glass bottom boat for free and sunbeds for free on the beach which is great! Even snorkelling in the shallows I saw 2 turtles it was so so cool. The amount of turtles that appear after the day trippers have gone aswell are great, you couldn’t beat it. Also the rooms were lovely very spacious and lots of tv channels to choose from. Negatives - There are birds everywhere, in the restaurant, on the beach, it makes it impossible to eat they even grabbed our sandwich one day and ran away with it. The breakfast and lunch food was very average, the breakfast buffet everyday was extremely ccold nothing was hot there. The lunch food was just average. Every morning it stank of bird poo. For a 4.5 star resort it didn’t act like one. There was expensive drinks and compared to other resorts I’ve stayed at there just wasn’t many options. I stayed somewhere in Greece which had the same rating and had 5 restaurants which a meal at each were included in its booking. It’s definitely not worth the 4.5 stars here. It’s overpriced and by the 4th day there wasn’t really anything to do. Despite the amazing turtles I probably wouldn’t come back.

With memories of our elopement here 10 years ago, we returned to Green Island and were treated to a wonderful 36 hour stay. The boat transfers are well timed so you can come early and depart late to enjoy as much as possible. It’s so easy to find everything, activities with eco-focus (on land and in the water) are well organised, and the food and beverage outlets cater very well for all the island’s customers. We walked around the island on the boardwalk with icecreams and had a swim in the lovely clear warm water. We booked a dinner picnic hamper and it was yummy and more than enough for two. The island remains as beautiful as ever, and the staff enhanced our enjoyment of it by providing genuine, relaxed hospitality and warm service. As we were leaving, we spied four manta rays beneath the island’s jetty and a turtle bobbed its head up to farewell us. So special!

Amazing place, but please bring in a proactive manager to oversee the operation and to sort out the disinterested and often rude staff! We had such a lovely 3 night stay here; the room was spacious, well furnished, comfy beds, great air con and a well appointed bathroom with nice products. The island is beautiful and when the day trippers go home you literally have the island to yourself. The things you see in the sea when snorkelling is magical. Sunset drinks are a nice way to begin an evening. What lets this island down is the staff… we met a handful of friendly, professional workers, who were all smiles, but sadly these were outnumber by the ones who were just doing the job as a means to fund their travels and had no interest in providing any level of service. On check out the receptionist didn’t ask about our stay, literally processed our payment and off we went. Same with the Emerald Restaurant, bill was wrong 2 nights, no water provided, nobody checks up on you, it’s just really sub par service. Service issues aside the food is decent, if not a little repetitive, but well priced and drinks are also very reasonable. We took over a few bottles of wine and a few beers as everywhere is closed by 8pm! The island is beautiful and we throughly enjoyed our 3 nights on the island. Would be 5 star if they sorted out the staff issues, which was the only real negative of our stay.

Very sad to see that the hotel has not had any money spent on it for years. This resort used to be a special destination for our family for many years and we had not Ibeen for at least six years. It is stuck in a time warp, needs a major refurb and is missing an opportunity to return to glory. No longer can it just think the sandy beach , seeing turtles and glass bottom boat experience be enough for guests who spend a significant amount to stay here. The rooms haven’t changed in years and could easily be upgraded. Emerald restaurant is overpriced and has a rigid fixed cheap looking menu to choose from that lacks imagination and is overpriced. No cushions on the dining chairs make it less comfortable , no table cloths , poor lighting, no ambiance and only open for a couple of hours . Dinner was over $180 I sent my fish back twice because I do not believe it was fully cooked. The breakfast that is included in your room rate is a very poor buffet experience with a below average selection of food and hey you need to get your own self serve tea and cheap coffee. We asked for a flat white coffee it was an extra $6.50. No longer can you have breakfast in the AC like the good old days , that area seems to sit empty for functions even though the AC was on we all had to eat outside, the room was empty and a bit of a joke ate up with table chairs but no one in there. There are no options in the rooms , no food, no welcome biscuits , no drinks in the empty bar fridge , you have to pre order and pay for items to be placed in your room but no one told us this. The fan made an awful noise all night and the comfort of the bed was terrible. If you are not staying overnight they now charge you $45 for two sun loungers and an umbrella at the beach. Food at the area outside the hotel where the general visitors and guests have access is basic and not cheap , it’s like an island cheap McDonalds but not as good , it could be so much better. It’s time Quicksilver spent some money , it is worth a day trip but not worth staying overnight, Fitzroy Island offers a better experience. The timber decking in the resort between rooms and reception /restaurant is in a bad state of decay and rotten. The ladies shower at the resort pool had at least 4 inches of water sitting in it which did not drain away , yuk , how many people have been in there and how many times has anyone checked the cleanliness of it ? Even the hand dryer was missing off the wall. The furniture on the room balcony has no cushions , most of wooden furniture is old and rotten, in room furniture was old and dirty. A number of staff members seemed down and generally not happy , not greeting staff they way you would expect . Very very sad to see the decline please do a refurbishment of the accommodation and food areas .

Love the time on island once again. We will most likely go back again,but I wish they would fix one thing the restaurant namely Emeralds(more on that later). Resort wise,can’t fault. Rooms impeccably clean and kept to a high standard. Island and national park are a delight. Loved the birds and marine life. Sharks,bright coloured fish,turtles and rays. Best part is when the days guests leave and you have the tranquility on island. Agree with another reviewer earlier,sunset drinks could be and feel a bit more special for island and resort guests. Staff in every facility were fabulous. Weakest link namely the restaurant Emeralds. Sorry guys but it’s no where near good enough quality of food for this resort. Could be way better. Chefs(plural) are very ordinary with what’s delivered to resort guests. Have also given this feedback to Luxury Escapes. Fix the kitchen and food and I would have given you five star review. Really disappointing when you consider the quality of food and restaurants that are available at Cairns itself.