Hilton Cairns

We have stayed at MANY properties in Cairns, but the Cairns Hilton has hit the top of our list. From allowing us an early check-in at 12pm (usually 3pm, thanks Enna on reception, so helpful and friendly!), to our extremely comfortable room with amazing views, lovely buffet breakfast and excellent location (especially to Cairns Convention Centre as we were there to attend the Guy Sebastian concert). our stay was incredibly relaxed. Will definitely be back!

We had a great 2-night stay. Staff were helpful and friendly at every turn, and the room and bed were beautifully comfortable. The location is unbeatable – walking distance to so many things plus beautiful views from the balcony. The breakfast buffet included lots of options and the 6.30am start was super convenient for early-start activities. Some fittings were a little worn (frayed carpet by the door, cracked bathroom sink), but I'd rather a slightly "dated" room than wasteful efforts to keep everything looking brand new. I've deducted one star for two things that are presumably corporate Hilton policies rather than local decisions. 1) To access the free wi-fi, you have to sign up online for the Hilton loyalty program. It's free, but demanding this extra data and extra step felt outdated and/or greedy, considering the room price and considering free wi-fi is generally standard these days at even the shabbiest hotels. 2) Tray charge of $8 for room service seems excessive for the same reasons.

We stayed at this property for 4 nights over the Easter holiday. The price was fairly reasonable given that we booked late and it was a holiday. We received an upgrade at check in. The hotel is adjacent to the marina, making it convenient to the reef tours and other excursions while easily walkable to the downtown area. It’s an older property that has obviously been renovated. Our room was comfortable and clean although not very large. There was a nice balcony with a water view. The “spa suite” means that there’s a Jacuzzi as part of a “wet room” with the shower and tub in the same space. I’d really rather have a separate shower. Housekeeping was provided daily. As diamond members, we had access to the executive lounge. It provided a small breakfast and afternoon drinks/snacks. It was often pretty crowded as families were trying to make dinner out of the afternoon snacks. Service was good. This hotel served our purpose very well and made it convenient to get to our excursions. We’d go back.

This is a nice hotel. Rooms overlooking the sea/river. Staff very nice. Breakfast can be a bit busy so choice your times well. Easy to walk into town and restaurant. We were given a sea view room but right in front of us was a building used for weddings. Asked at reception if we could be moved. Not a problem. A big thanks to Yuko and Alexandra for make in room change possible. Very nice ladies.

Great hotel - with cool scenery and close to snorkeling. Friendly staff and close to restaurants on boardwalk. I highly recommend - the special access we got (forgot what it was called but access to breakfast and the like) were solid.