Hilton Cairns

This is a good (not great) hotel. The best thing about the hotel is the location right near the pier where the boats depart for the Great Barrier Reef. We had a couple of minor comments about the service. There is no lobby staff to assist with your bags when you arrive. Also, you are given a glass bottle to get water outside the elevator. The one in our room appeared to be left over from the prior guests and we were told that we could not get a clean one until the next day due to our late arrival. The interior of the hotel is open to the sky, which is nice, but the corridor outside the rooms is very damp and slippery due to the tropical weather in Cairns.

One of the better ones but needing some modernisation. Rooms are small but adequate. Air-conditioning struggles in daytime and is barely adequate. Elevators desperately need decorations update and Air-conditioning installed - if stuck I would die from the heat. Staff generally good.

The check in process was long. The partial ocean view room was nice, but the room was damp which made the bathroom floor wet and kept clothes damp. The building itself is nice, the location is ideal, the breakfast buffet had something for everyone.

We stayed for 4 nights. Room was ok but it was 4 of us and we have been given only 2 towels and none toilet paper. After urging it took 2 days to fix it. Breaky was fine but a little bit disorganized but otherwise good food. Parking of the car was great and efficient. The pool was big and great to play games with kids.table tennis would be great to have some new rackets as it was old and broken. Location just next to the waterfront and great restaurants.

This hotel is in a great location and has some of the best rooms. Mr. Alvin Kwok at the front desk made our check in an absolutely fantastic experience. He recognized the Diamond status and made sure to get the best available room as we arrived early morning. The room was one of the best designed with enough space, closets, work table and of course a view of the water and mountains. A few minutes walk is the Esplanade and the board walk with great restaurants. The lounge on the 9th floor has very good food and the staff there were incredibly nice and pleasant. Very easy walk to downtown and shopping and restaurants. Would certainly go back and recommend.