Hilton Cairns

I thought I would try the Hilton Cairns from the other hotels I habitually stay at when visiting Cairns. Suffice to say this was a terrible error on my part. I was greeted warmly enough, but that is where most of the pleasure ended. The room appears very tired and old, with the robe doors looking as though they were from the 1970s and didn't even close properly. The toilet had water running continuously into the bowl, and the cistern would periodically fill with water through the night. It was attended to by maintenance the next day only for me to find later that it would not flush at all. I had to remove the cistern cover to flush the toilet every time. I notified reception on my way out for the day and was met with a response of 'what would you like me to do about it?'. I presented a problem to the staff member, and they wanted me to solve the issue? The room was also facing the casino and each night up to about 2 or 3am quite vocal people could be heard. I happened to be walking barefoot in the room and grazed my foot on a piece of metal protruding up from the carpet. It was looked at, and was found to be part of the metal that kept the carpet down that had come up. There were more found to be sticking up through the carpet. The buffet breakfast was not up to what I've experienced in other 5 star hotels, although the staff were the nicest part of the whole stay. I would not recognise this hotel as 5 star, perhaps 3 or possibly 4 star, and yet, I paid a premium for the (non) pleasure. It was a truly disappointing stay and will default back to my usual hotel choice, which is certainly a 5-star standard.

The Hotel was in an excellent location and the staff were fantastic. We were well looked after everyone from concierge to the lounge staff treated us beautifully and took an interest in our travels we would definitely book again if revisiting Cairns

Excellent hotel, modern and clean. Its location is on the southern end of the Esplanade boardwalk, making it a very easy walk into town, nearby restaurants and reef cruise jetty. The good sized rooms are very clean and have everything needed for your stay. The bathrooms are spotless considering its a tropical location. The oceanside rooms have excellent views over the Bay from the balconies. The pool area is very large with plenty of recliners & lounges and the adjacent gym has all the necessary fitness equipment, weights & machines. There is even table tennis. Besides the bar & lounge area, the best part of our stay would have to be the buffet breakfasts. A huge assortment of foods freshly prepared to cater for all tastes was well worth the stay alone.

This is our third year in a row and we keep coming back because we have never been disappointed. Great location. Beautiful views. We always have a deluxe king with water views. The staff have a huge impact on the enjoyment of our holiday. So welcoming and can't do enough for you. Front of house Eli, Nanami and we think the gentleman's name was Peter were just wonderful and so helpful. At Gin Social a huge thankyou to Mitchell. Always so friendly and happy. Good knowledge of Cairns and gave us some great tips. His cheerfulness puts you in a great mood. Also the gentle Asuka ,such a lovely person. Breakfast was amazing,especially the omelettes . Again staff so lovely. Rooms have everything you need. Beds and pillows so comfortable. Views breathtaking. We miss Mondos restaurant down by the water. Had a great menu and vibe. The new restaurant was not impressive.

We stayed at the Cairns Hilton for five nights in late March 2025 on one leg of a memorable 37 day visit to Australia. It is a beautiful hotel in an ideal location adjacent to the waterfront esplanade. We had booked a waterfront king room and were upgraded to the Executive Floor because of our Hilton Gold status. The lobby of the hotel is light-filled and airy. Our spacious and well-appointed room provided both a spectacular view of the harbour and a bonus balcony furnished with two lounge chairs and a table. Housekeeping services were of a high standard. The Executive Lounge provided a congenial atmosphere and outstanding service and we took all of our breakfasts and evening drinks and canapés there; the Lounge also provided us with the opportunity to chat with many interesting fellow travellers from across Australia and around the globe. We also enjoyed the resort-style pool on our one rest day during a very busy visit to Cairns. The location of the hotel made restaurants and harbour-based activities easily accessible on foot. Our one critical observation about the hotel is that the air conditioning controls (at least in our room) needed to be updated. That issue aside, we very much enjoyed our stay at the Cairns Hilton and would not hesitate to stay there again or to recommend it highly to others.