Hilton Cairns

Hilton Honors we got well looked after.The hotel in all areas ready for renovation now. Although the pool area is really large and nicely presented.Our corner harbour view room king was clean and really 100% on the view.Would stay again when in Cairns

We spent 4 fantastic nights in Cairns to escape the cold Victorian winter. The location : Perfect. A short stroll to all the action in the middle of Cairns, along the Esplanade and right near the Marina so it’s easy to get to your vessel for any day trips on the water. The staff: outstanding. Very friendly, courteous and helpful. Always received service with a smile. The room : great. We were in a double double executive spa room. Whilst we didn’t use the spa, the room was very clean and the beds/pillows were excellent. Everyone slept well. Breakfast at the executive lounge in the morning was a nice change from the hustle and bustle downstairs and the opportunity to grab a coffee/snack throughout the day was very welcome. We had an amazing time at the Hilton Cairns and would recommend it to anyone looking for great service and a prime location.

The pillows and bedding are great. And very clean and comfortable. Staff are great. Fantastic location on the esplanade. Around the corner of the building is a great place to book trips. The breakfast is kinda pricey but it’s fantastic. Everything you could ever want for breakfast. There’s kids movies playing in the evenings.

I thought I would try the Hilton Cairns from the other hotels I habitually stay at when visiting Cairns. Suffice to say this was a terrible error on my part. I was greeted warmly enough, but that is where most of the pleasure ended. The room appears very tired and old, with the robe doors looking as though they were from the 1970s and didn't even close properly. The toilet had water running continuously into the bowl, and the cistern would periodically fill with water through the night. It was attended to by maintenance the next day only for me to find later that it would not flush at all. I had to remove the cistern cover to flush the toilet every time. I notified reception on my way out for the day and was met with a response of 'what would you like me to do about it?'. I presented a problem to the staff member, and they wanted me to solve the issue? The room was also facing the casino and each night up to about 2 or 3am quite vocal people could be heard. I happened to be walking barefoot in the room and grazed my foot on a piece of metal protruding up from the carpet. It was looked at, and was found to be part of the metal that kept the carpet down that had come up. There were more found to be sticking up through the carpet. The buffet breakfast was not up to what I've experienced in other 5 star hotels, although the staff were the nicest part of the whole stay. I would not recognise this hotel as 5 star, perhaps 3 or possibly 4 star, and yet, I paid a premium for the (non) pleasure. It was a truly disappointing stay and will default back to my usual hotel choice, which is certainly a 5-star standard.

The Hotel was in an excellent location and the staff were fantastic. We were well looked after everyone from concierge to the lounge staff treated us beautifully and took an interest in our travels we would definitely book again if revisiting Cairns