Hilton Cairns

Such a perfectly located property at cairns. The views from the rooms are amazing and the service is exceptional. Spacious rooms. Quick service. Mine was a water view room. There was a slight goof up at the time of check in but the hotel staffs , the manager , the director of operations and even The GM took a wonderful care us. They ensure your stay is absolutely memorable and comfortable. The GM Mr Scott Wilson went out of his way to make our stay memorable and under his direction Mr Naoya- took wonderful care of us. They also gave us specially space made cookies - Hilton Cookies. Such is the hospitality- they arranged Indian food for us from their one more property - double tree by Hilton, Cairns- where Indian Chef Rakesh Joshi took extra efforts to provide us with Indian styled veg food. All thanks to Mr Scott Wilson, GM. They take lots of efforts to make our stay as much memorable as possible. Will always recommend this property. Also, Alexendra at check in was helpful.

Pros: - Service everywhere is excellent - from the executive lounge, to the front desk, to the cafe - Fun perks for kids like a welcome kit, a mini koala, and sending out a postcard on behalf of the kids (postage included!) - Breakfast at the cafe is excellent and reasonably priced (free for kids under 12) - Location is incredibly convenient - less than 5 minute walk to restaurants as well as the pier where all the reef tours start Cons: - Rooms are old and dated - Water leaks through from the shower door and gets the entire bathroom floor wet

In Cairns for Ironman Cairns, so stayed at Hilton Cairns for almost a week. Hotel is close to the Ironman check-in, shuttles, Reef Terminal, and finish line. I thought the Hilton staff was well-trained, very responsive to a few requests of mine. My compliments to Mathieu, Sancha, & Santiago. Btw, the staff seems rather diverse with languages, if a concern. Included the breakfast with my stay - nice selection of foods, fruits, breads, etc. Liked the Asian-focused offerings and omelettes (can select what you want in it). Just wish breakfast would have opened a bit earlier. Travelled from the U.S. so I was ready to eat before 6:30 am. Couple areas of opportunity: the shower/tub set-up could be improved. The partial partition on the tub would allow water to get on the bathroom floor. And the toilet paper dispenser, could barely reach it.;-) Overall, enjoyed the stay, food, and staff. Slept well, perhaps the most important thing.

Stayed here for a few nights and had a wonderful time The hotel is situated right on the promenade, our room had a beautiful view and was beautiful. Breakfast was good with plenty of choice and if I return to Cairns I will use this hotel again.

Very lovely views.Very tired rooms/amenities, but clean. Friendly but not efficient staff. Order something at the pool - it will never come, but you will be charged. Overall disappointing. Hilton Honors points not withstanding!