Our stay was excellent. The rooms were comfortable. The customer experience is made so much more enjoyable as the staff went out of their way to meet our needs. I recommend the breakfast as the range and quality of the products was excellent. The friendly staff welcomed us with a warm greeting - every morning. We recommend this hotel!

Loved our 5 night stay in the double deluxe room overlooking the palm trees and Trinity Bay. I love birds and the lorikeets flying past our balcony was awesome! Happy hour each afternoon in the downstairs bar was a great way to start off the evening with a huge choice in restaurants & bars within walking distance.

Checked in here a tad early but upgraded to Exec and got a nice room with a fantastic water view. Compared to Hiltons we have stayed at overseas, thus is not quite as flashy (reason for my 4 star rating) but still nice. The Exec room was comfortable though fairly basic. However room rates were very reasonable for this standard of hotel. Access to the Exec lounge was wonderful and more than worth the upgrade. Evening drinks and canapés very welcome as was breakfast. A very nice environment. A special shout out to the Exec Lounge staff who were all lovely and very helpful. All other staff were great ranging from the helpful staff at check in across all others we encountered. Location is pretty well perfect being waterfront and surrounded by restaurants and bars. A very enjoyable experience overall and we look forward to a return visit.

Hotel what not what I expected of a Hilton. We were greeted with Jordan and John on check in - we appreciate we were early to check in - but Jordan appeared ‘Grumpy’ not helpful. Jordan said our room is not ready and asked if we would like to upgrade to which I feel a king room to a double is not an upgrade. Jordan did advise she would text us when the room is ready - our room number was written on the tickets as we dropped our luggage. She never texted us. We went back to the hotel several times to check but our room wasn’t ready. We went back again at 2pm and met with another staff member (male) who was wonderful, very helpful, found us a room with no trouble, the room was different than to what Jordan was wanting to put us in. It came across Jordan and John were being difficult because we were early for checkin in and made out the whole hotel was full. The room itself was ok, the door into the bathroom was very heavy, the clock in the room was set to a different time zone, two sets of lights did not work. We were woken up at 4am by their plant irrigation watering system in the balcony, which sounded like a waterfall in the room! On check out we were greeted with John and Jordan again, and the only good thing was John at the last minute gave us a chocolate with a feedback QR codes.

Our room was comfortable and the buffet breakfast was really good. We especially appreciate the fresh fruit. The best thing about this place is the location. We were able to walk to numerous restaurants and shops. The grounds behind the hotel were beautiful, right on the waterfront.