Shangri-La The Marina, Cairns

I really enjoyed my stay here. The hotel is in an excellent location right on the marina, easy walking access to everything - tours, shopping, restaurants. The service was great. The front desk staff who checked me in (I think his name was Jonathan?) could not have been nicer which was very welcomed after a long day of traveling. The breakfast was good and had enough variety so you don’t get board with the options. Also try the hotel’s restaurant The Backyard for dinner. It was the best meal I ate in Cairns

We loved the Shangri La Cairns and booked it thru the Chase Sapphire Reserve card travel portal. We got a $250. credit on our 3 night stay. The location is great overlooking the marina and walking distance to everything in Cairns. At check in we were upgraded to a view room, but asked Ellen about a further upgrade and were offered a Horizon Club Room which was beautiful and we accepted. Our room rate included breakfast and $100. resort credit and we enjoyed dinner at The Backyard. The food was good and we enjoyed it in our room which watching the Australian Open. The breakfast buffet was great and nice way to start the day. All the usual fare and egg station. The view is nice too from the restaurant. The staff is friendly and very helpful. We did not hear any noise in our 2nd floor room and enjoyed walking around town and along the water. The weather was gorgeous and since there is no beach we were at the pool everyday. It was lovely and we enjoyed relaxing. The highlight was the Horizon Lounge. The evening food was excellent and rotated everyday. The staff were so friendly and we enjoyed talking to them. The lounge is really worth it, as drinks are included and there is breakfast and all day beverages and snacks (pastries and fruit). The evening canapés are enough for dinner. I highly recommend this hotel for your stay in Cairns. Don't forget to check out Rusty's Market on the weekend for produce and food stalls.

We stayed at the Shangri La Cairns for a week over Christmas and could not speak more highly of it! The property really made our tip I believe and look forward to returning. The joy started before our stay as I had a complimentary upgrade the I got through as a Shangri La members benefit that was set to expire in Feb so booked the trip up and so happy we did. Check in process was warm and smooth; Ellen (I believe was her name) checked us in and was so lovely to deal with. I will say the 100 AUD per night bond was steep, but they charge the same in Sydney. The lobby was pleasant and airy too. The real attraction was the room; we stayed in a Horizon Club room which was stunning. Beautiful views all across the marina and onto the mountains in the distance. The room itself was massive with a L shaped couch and a massive balcony. The bed was as I expect from a Shangri La, very comfortable with great pillows. The bathroom was spacious and had a glass wall which I loved as it allowed for plenty of natural light. Separate shower and toilet which I wish all hotels would do! A comment on all Shangri La properties but I love the attention to detail, everything is branded which adds to the premium feel. One negative is there are not enough power sockets in the room, which means you couldn't charge your phone next to the bed. 4 water bottles were in the room and replaced daily, another thing I wish other brands would learn from Shangri La. Horizon Club was also a real positive, it had a calm atmosphere and very friendly staff. We particularly enjoyed dealing with the French lady who's name I cannot remember unfortunately. Was very impressed with the food selection. Breakfast was almost identical to what they serve at the main buffet (which you also have access to too) and evening canapes you could easily eat as dinner. Great variety all with seafood/Asian influence which we liked. The lounge also had all day drinks and pastries which were great as you could swing in at any point and get a soft drink or as we did escape the heat for a bit with a cup of tea/coffee! The pool was good, never to crowded and excellent cocktails! One note was the loungers which were so comfortable - we spent nearly the whole trip just lounging by the pool! The staff as always, were excellent. Food and drink was cheap by the pool which I wasn't expecting! Location is fabulous, right on the marina for day trips and the esplanade right on the other side. It is also positioned in such a way where you are out of the business of the town centre which makes it feel calm. So many excellent restaraunts. I would especially recommend Prawn Star and Salt House to anyone visiting. Overall, it was an excellent stay and I have no real complaints. Can't wait to stay again.

I recently stayed at Shangri-La The Marina, Cairns and had a really enjoyable stay. The view from the room overlooking the marina was fantastic, and the overall service throughout the hotel was attentive and professional. I did unfortunately leave a valuable personal item behind in the room, which was entirely my own mistake. I contacted the Duty Manager, Bert, and from that point on the experience was outstanding. Bert and his team genuinely went above and beyond to locate the item and keep me informed along the way. Their care, persistence, and willingness to help made a stressful situation much easier. Mistakes can happen, but the way they are handled says a lot about a place. The support I received, combined with the quality of the accommodation and service, really reflects the standard you expect from a hotel like this. A big thank you to Bert and the team — very much appreciated.

This is more laid back than your city Shangri La hotels. It’s been freshly renovated by the looks of it and my room was bright and had a lovely view of the Marina. Bathroom was big with walk in shower. It’s really close to the Esplanade and adjacent to where the boats depart for Barrier Reef tours. The pool area is big and the sun loungers are comfy. Staff are friendly. A special mention for Nao on reception. The check in welcome is the most important part of the stay for me as it sets the tone. Friendly, welcoming and knowledgeable. She was very helpful. I would definitely stay here again.