Shangri-La The Marina, Cairns

Excellent five night stay in Cairns. I highly recommend booking the Horizon Club room which gives you access to the Horizon Club lounge. a special mention to Federica who was a very efficient and friendly hostess at the lounge.

A bit old and tired. No tv in bedroom or PowerPoints to charge phone. Food only just warm and no egg station. Club lounge good!

We were there two nights one at the start of our holiday and one at the end. Beautiful inside the hotel but it is confusing to find your room. It’s a really nice hotel with lovely rooms and some outstanding views. First off we had magnificent room (larger). Nice furnishings, lovely bed and shower. Second night back the room was smaller but still nice. View not so good, but overlooking the park. But both rooms were great. The dining is good and both times we had lamb cutlets (3 chops), they were superb. Nice place to stay, but not towards the front as there’s a band that plays to about midnight below.

3rd stay here, fantastic hotel. Kanokkun at the pool side bar makes the best pina coladas in Queensland 😘 Friendly staff with a smile, nice quiet relaxed atmosphere. Everything close by to hotel including day trips and reef experiences 👍🏼👍🏼

The most insulting and hurting situation with Mr.Rowan. Details as below .. 1) We checked in today at Shangrila Cairns. Horizon club suite 13. 2) The room was extremely dusty. Had to waste lot of our time to get a cleaner to clean the room. As we were tired from travel, went to sleep. 3) In the evening - My son had itching on his feet and hands, due to the dust mites. After lot of difficulty, had a laundry person to help change the linen who wasn’t sure if its duty to help us. He was contacting reception for help. 4) The lunch tray was removed but the table wasn’t cleaned. There was a fruit platter on the table, suddenly a lizard popped out of it. I had to call reception again for help as this scared the hell out of us . 5) Mr. Rowan on walkie talkie with the cleaner , was shouting saying “why is she calling”. This he repeated multiple times ! . 6) I was really hurt , and called the reception again , on how he can repeatedly say that instead of being sorry for the situation. He argued with me saying why I called the reception ! I said I had to call to raise a complaint ! He says the cleaner will deal with the situation and I shouldn’t call the reception !! Is this a 5 star hotel hospitality level ???????? Is this the cleanliness level of a 5 star hotel ????