Four Seasons Hotel Cairo at Nile Plaza

We stayed here as a family of four (with kids aged 7 and 10) for four nights upon arriving in Cairo—and loved it so much that we canceled our departure hotel and returned for an extra night after our trip to Luxor. Check-in was smooth and efficient, and the front desk team was outstanding. Our room was very spacious and well appointed, with a king-size bed plus two rollaway beds, yet it still felt open and comfortable. The views of the Nile were stunning, and the bathroom was exceptionally large, with separate shower and bathtub areas. The location felt safe and convenient. While we didn’t walk around much, the hotel is connected to a shopping mall with some great shops. Dining was a highlight: the Chinese restaurant was so good we went twice, and the Lebanese restaurant delivered one of the best meals of our entire trip. The breakfast buffet offered plenty of variety, and the pool area became our go-to spot during the summer afternoons—perfect for cooling off after a day of sightseeing. Pool service was excellent. Finally, the lobby has a fantastic atmosphere, filled with travelers from all over the world, which really adds to the experience. An excellent choice for families visiting Cairo.

Room was very nice, breakfast was good. I'm giving four stars because I have to travel with a medication that must be refrigerated. The small in room fridge was about 55 degrees so I had to use ice in my cooler to keep it colder which wasn't a problem. The issue was that I gave the front desk my ice packs which needed to be frozen because of a long flight on the day we left. All kinds of assurances were given that they would be frozen and delivered to the room. They were delivered, cool but not frozen. It was a big miss for the only thing we requested.

Some good, some bad, which overall just made it average. The Good: 1. We felt safe 2. The updated rooms were great, except for the bathroom and bed sizes 3. The concierge was helpful and cared. 4. I had a world-class Thai massage at a great price The Bad 1. Every time I approached a restaurant, the staff were either talking with another employee or on the phone. We went to multiple restaurants. 2. There was no price on the NYE dinner at 8 menu, and we got a big surprise when we got the check. 3. They did not go far enough with the bathroom remodel. The bathrooms still feel outdated still. Also, no Four Seasons should have twin beds. The room has space for 2 fulls. 4. We got a guide from the hotel, and it was obvious he was getting takebacks from certain vendors at the pyramids. We were gouged, and he was not looking out for our best financial interests. We paid $340 for a camel ride for 4, and we checked online after and should have paid $120 tops. 5. My wife's Balinese massage was not good.

Beyond excellent, these guys will treat you like family and take care of needs you dint know you had! :D Location: Fantastic Atmosphere: Warm and cozy Rooms: Spacious and comfortable Value: Super high ROI Cleanliness: No complaints Noise level: None Amenities: Great!

We have travelled extensively around the world and stayed at many Four Seasons properties so we have a sense of what to expect. While we loved the location and view of this hotel, we were disappointed by the poor breakfast service at their buffet restaurant. We had breakfast at the restaurant 4 days in a row and the highly inconsistent service was noticeable. Daily we asked for water to be poured, coffee to be served and some Egyptian bread service (which tasted great) and I estimate that of our 12 requests over 4 meals, only 2 were completed to our satisfaction - many times the servers just “forgot” about us and never fulfilled our request. We expect a lot more from the Four Seasons given the high quality service we are used to at other properties. We also noticed that the restaurant was a bit dirty with food on the floor and greasy plates at the food station. The rooms / lobby does need a refreshing as the hotel is showing its age but thankfully the people at the front desk and the house keeper were very nice and attentive.