Four Seasons Hotel Cairo at Nile Plaza

We had a few issues when we were there with the hotel and they did not handle it well. It’s also very tired and dated and the food was awful.

Amazing time spent in Cairo at the Four Seasons Nile Plaza Hotel Beautiful west bank of the the River Nile views and breakfast had all the local food and more. Definitely returning to the Four Seasons Nile Plazza

I’ve been to Four Seasons around the world and this one was not to the standards of other Four Seasons. The gym was very minimal. The food was not good compared to other FS. The air conditioning didn’t work well. Our room smelled of smoke. While the service was good, our overall experience wasn’t what you would expect for a Four Seasons.

I would like to sincerely thank Mr. Maged Zahana at Four Seasons Nile Plaza for his outstanding hospitality and professionalism. His warm and respectful manner makes every stay feel personal and comfortable. He is a true asset to the hotel and a key reason I keep coming back. Thank you, Mr. Maged.

Let me preface this review with the fact that the service at this hotel truly is 10/10. Every single staff member goes out of their way to make it a five star experience. They are quick to remember your name, check in often, and go way beyond even five star experience levels. For example my son sneezed and literally within seconds and unprompted someone had delivered a tissue box. I could give many such examples and it was truly top tier service. If it wasn’t for that fact this would be a one or two star review. The rooms are supposed to be non-smoking but aren’t. I had two rooms and both rooms smelled strongly of smoke. In one room once AC was set low and fans to high it could filter enough out that it was bearable. The other one people said their eyes were burning and they felt sick. The AQI was 117 and yet sitting on the patio was better than being in the room. It was a beautiful and spacious room that was otherwise perfect. You could smell the smoke coming from other rooms on the floor too. They clearly don’t have sensors or enforce no smoking appropriately. For that reason alone I don’t think I could stay here again. Which is most unfortunate, it was otherwise a truly phenomenal place.