Four Seasons Hotel Cairo at Nile Plaza

Let me preface this review with the fact that the service at this hotel truly is 10/10. Every single staff member goes out of their way to make it a five star experience. They are quick to remember your name, check in often, and go way beyond even five star experience levels. For example my son sneezed and literally within seconds and unprompted someone had delivered a tissue box. I could give many such examples and it was truly top tier service. If it wasn’t for that fact this would be a one or two star review. The rooms are supposed to be non-smoking but aren’t. I had two rooms and both rooms smelled strongly of smoke. In one room once AC was set low and fans to high it could filter enough out that it was bearable. The other one people said their eyes were burning and they felt sick. The AQI was 117 and yet sitting on the patio was better than being in the room. It was a beautiful and spacious room that was otherwise perfect. You could smell the smoke coming from other rooms on the floor too. They clearly don’t have sensors or enforce no smoking appropriately. For that reason alone I don’t think I could stay here again. Which is most unfortunate, it was otherwise a truly phenomenal place.

We truly enjoyed our recent stay at the Four Seasons Hotel Cairo at Nile Plaza and highly recommend it to anyone visiting the city. From the moment we checked in until the moment we checked out, we felt incredibly well taken care of. A special thank you to Amir Gabal from Reception, who was extremely professional, kind, and helpful. We received a beautiful room, and he also helped us secure an extra night when we decided to extend our stay at the very last minute. He shared great local recommendations and kindly assisted me when I needed a quiet space to get some work done. I really appreciated that. We would also like to thank Abdelwahed and Syed from breakfast at Zitouni. They were warm, welcoming, and made sure everything was beautifully presented. Their hospitality made the experience so enjoyable, and I found myself taking so many photos of the food to share on social media! Lastly, thank you to Ibrahim from Room Service for his excellent service and professionalism. Please keep up the great work. We truly enjoyed our stay and can’t wait to visit again. Highly recommended!

This hotel is superior to all others in every way. The hotel itself is absolutely stunning- it and has lots of food choices. The breakfast buffet was the best of any four seasons hotel I've ever stayed at. The rooms are beautiful- clean and comfortable. The staff are so welcoming and accommodating- the absolute best service! Security at the entrance of the hotel made us feel safe and secure. I would 100% stay here again if I found myself in Cairo.

Very nice stay for a long weekend. The hotel was very luxurious and staff were extremely helpful. View from our room was beautiful, we were level 20 and had a nice view of the city and citadel. Pool area was lovely to relax and the staff we great! We also ate a couple of times at the 8 Chinese restaurant who catered brilliantly for our vegan diet and the view across the Nile at sunset was such a lovely setting to eat our dinner. Would highly recommend the hotel!

Good room and bathroom. Service was good. Location good although there is only one department store attached to the mall and it is expensive. There is also a hairdresser in the department store. Lobby had good buzz and food. Breakfast was excellent. Try the Egyptian specialities such as Feteer Mshaltet and Taamiya and Foul. Good service. I would stay there again.