Marriott Mena House, Cairo

I really wanted to love Marriott Mena House because of its history and incredible location. There are definitely some positives, but unfortunately, our experience ended on such an uncomfortable note that it changed the way I look back on the entire stay. I’ll start with the positives: the view is special. Seeing the pyramids from the hotel, particularly from the restaurant area, is an amazing experience. If it’s your first time visiting Egypt, there is something surreal about sitting down for a meal with the pyramids right there in front of you. That is easily the biggest reason to stay here. The food itself was also good. However, service at the restaurants was consistently very slow, so I would go in expecting meals to take longer than you might anticipate. Unfortunately, the biggest issue happened on our final day during the breakfast buffet. One of the chefs began behaving in a way toward my wife that made both of us extremely uncomfortable. He repeatedly followed her around different areas of the buffet, came to our table multiple times with food we had not requested, and specifically told us not to eat certain items because he would make a “special” batch for us. At first, we tried not to think too much of it. But after roughly 45 minutes of this behavior, it became impossible to ignore. What made it even more uncomfortable was that we did not see him behaving this way with anyone else in the restaurant. We genuinely did not understand what was motivating the attention. Whether it was simply inappropriate behavior, some form of prejudice, or something else entirely, I cannot say. What I can say is that it made my wife uncomfortable and made both of us feel like we were being singled out and watched during what should have been a relaxing breakfast. We brought it to the attention of the servers and management. Several managers wanted to speak with us, but unfortunately, their initial response felt more dismissive than reassuring. We were repeatedly told that the chef “does this for everybody,” yet during the approximately 45 minutes we were there, we were the only guests receiving this level of attention. The situation was brought up again when we checked out, but the conversation still did not feel particularly sincere or satisfying. To the hotel’s credit, they did remove the meal from our bill. I appreciate that gesture, but removing the charge does not erase how uncomfortable the experience was or the way it affected the end of our stay. There were also smaller service issues throughout the stay. The in-room dining menu was not always accurate in terms of what could actually be ordered. We would call for something listed on the menu only to be told that it was unavailable, could only be prepared at a certain time, or that a particular machine only operated beginning around 6 a.m. After it happens several times, the menu starts to feel misleading rather than useful. Overall, if your main priority is waking up near the pyramids and enjoying the view, I can understand staying here for one or two nights. The location provides an experience that very few hotels can replicate. But based on the service inconsistencies and, most importantly, the deeply uncomfortable experience my wife and I had on our final morning, I could not recommend a longer stay. I wish I had read a review like this before booking so I could have gone in knowing both sides of the experience.

We were all looking forward to a special dinner for our group at Mena House and arrived to the most deafening music due to a wedding taking place. The decibels and bass were through the roof and affected our ability to talk to one another. We asked for the music to be turned down and it was a bit better but still deeply inconsiderate to the multiple other people dining and staying at the hotel. The view of the pyramids is good and the dinner buffet is large and varied with many options for those with dietary restrictions. All dishes should be labelled with key allergens.

We booked an evening meal at the Moghul Room, Mena House restaurant. We arrived before sunset and felt comfortable and unrushed, with time to walk in the garden and take some lovely photos of the grounds. We were warmly welcomed to the Moghul Rooms and shown to a lovely table with a wonderful view of the Giza pyramids. The food was absolutely delicious - my husband ordered the Karai Chichen and I the Lamb Curry. We shared starters and enjoyed naan bread accompaniments. A couple of Sakarra beers complimented the meal. This was honestly one of the nicest meals we have ever enjoyed and the total bill came to around £70, we considered this amazing value. We had a very special evening!

Date stayed : Sept 29-30, 2026 We came to Cairo for our Great Egyptian experience and were told that the Mena House was the place to stay. The property itself is beautiful, the executive lounge was excellent, and the facilities, including the pool, were amazing. The staff throughout the hotel were very nice and welcoming. Unfortunately, our experience at the spa was extremely disappointing, and I would not recommend the massage service based on what happened to my husband. During his massage, the masseuse applied excessive pressure to his neck, leaving him in significant pain. He woke up in pain the following morning, and it affected the remainder of our trip. Even after returning home, he is still experiencing pain, is taking medication, and now needs to see a doctor because of the ongoing symptoms and concern about a pinched nerve. We informed the front desk about what had happened, and to their credit, they offered to remove the massage charge. However, they promised to email us an updated folio reflecting the adjustment, which we never received. We have now had to follow up ourselves, adding to our frustration during an already stressful situation. While we appreciated the kindness of the hotel staff and enjoyed the beautiful property and its facilities, the spa experience and the lack of follow-up afterward have left us disappointed. We expected a much higher level of care and customer service, particularly when a guest has reported an injury and is still dealing with the consequences. The Mena House has many wonderful qualities, but based on our experience, I would strongly advise caution when considering a spa treatment. We hope the hotel will improve its follow-up process and take guest concerns of this nature more seriously.

Amazing experience thanks to Maryanne Amal and sameh and all the staff members for making it so special. God bless them all and bless Egypt.