The Nile Ritz-Carlton, Cairo

We just came back from our trip to Ireland and Egypt. We stayed at the Ritz Carlton on the Nile River and I am very impressed by the customer service we received. The moment we arrived we were greeted by Ahmed Hossam who made us feel like royalty. He even upgraded us to one of the biggest suites I have ever been in, that overlooked the city AND the Nile River for our honeymoon! It was better than I had hoped for. We ate at every restaurant in the hotel and they were all superb. We also went to a few of the night time shows (they have belly dancing and other acrobats) which was a lot of fun. Every staff member-from the security, bellhop, front desk/concierge, pool (amazing service!), and the housekeeping made you feel very welcome. We had thought about staying at the Four Seasons, but honestly, when we come back, we will be staying here again. One other thing that I really appreciated was the level of security. Every car that came in was checked-every driver had to show their licenses, they also checked the vehicles and noted which guests were leaving. We had ventured out to a restaurant at the Sofitel....it was night and day with the customer service. Some of the worst service I had ever experienced (we waited almost an hour for our food...saw every group that sat down get their orders asap...)-we were discriminated against. It truly made us appreciate our hotel even more. There are just so many staff members that I want to give a shout out to. Everyone made it such a special time. To ahmed Khalid, M.K. Yasser, Omar...to the entire team..thank you for the hospitality, customer service, we miss you guys already but we will be back!

We had the most awful checking experience with the Nike. Bit that has only gotten worse tonight. I feel like I’m in a cheap dance hall because the hotel has a wedding going on downstairs and the music is blaring non-stop. It’s now 12:43am. The hotel knew full well it was going to have this party and didn’t warn us or give us a room not facing this horrible cacophony. Two nights ago they were insisting on getting our work id to justify a rate and photograph it. Since we didn’t have it on us they bumped up our rate when we checked in close to midnight. Now this!! Sadly the standards and integrity of this hotel seem to be completely missing!!! What you will get here based on my opinion is the cheapest treatment and that’s it.

I had an amazing stay at the Nike Ritz Carlton! I chose the Ritz vs St Regis because of the amazing view of the Nile. The staff was wonderful and the hotel was very accommodating with a 24hr bank on site to exchange money. The rooms are a bit dated. But the service was still 5 star ⭐️

We had a good experience with this hotel. Our room was clean and the breakfast fantastic. We also were taken care of really well by Heba and Noha at the concierge desk and really appreciated their help!! My only complaint would be the LOUD weddings that took place during 3 of our 6 night stay. It made conversation impossible during our last dinner.

I don't understand the negative reviews. Beautiful hotel, friendly and helpful staff, lovely breakfast, nice restaurants. Good location. Highly recommended a stay