The Nile Ritz-Carlton, Cairo

I don't understand the negative reviews. Beautiful hotel, friendly and helpful staff, lovely breakfast, nice restaurants. Good location. Highly recommended a stay

I rarely leave negative reviews, but my experience here was too mixed to ignore. The property itself is beautiful with stunning views and elegant halls, which explains the many events and weddings during my stay. The guest services team and several staff members (shoutout to Amr, Nardine, Noha, Esra, and Ganna) were excellent—genuinely helpful and caring, though often powerless to resolve issues. Unfortunately, my experience with management and the front desk was very poor. Despite confirming in advance (through both my Marriott Ambassador rep and the hotel) that my mother could check in without me, she was made to stand for 2 hours waiting—despite her mobility issues—until I could send a photo of my passport. Staff later lied about the wait time, and refused to take responsibility. Security around the hotel is also questionable. One evening, I witnessed a dramatic car theft right outside the property while police stood by helplessly. Another night, my cousin’s wife was harassed by aggressive cab drivers after staff forced them to wait outside the gate, despite having allowed similar cars to remain inside before. Management on-site was dismissive when I reported it. Service at the restaurant was also inconsistent. We were seated and left unattended for 30 minutes until I had to flag someone down. On another night, it took 25 minutes to get water on a 100°F day, even though the waiter was just chatting nearby. Despite a few standout employees, the overall experience was disappointing due to poor management, lack of accountability, and inconsistent service. I cannot recommend this property unless major changes are made.

The Nile Ritz Carlton Hotel in Cairo, Tahreer square is a classic hotel with great Nile view as well as the famous Tahreer square. Hospitality is galore. Breakfast buffet is delicious and inviting. Reception staff is professional and friendly.

This hotel is a dream—almost. The beds are so first-class that I'm pretty sure I was floating, and the view of the Nile is so stunning even Cleopatra would have been jealous. The lounge was a haven of friendly staff and great service, and the pool area was so luxurious that I felt like a goddess on my sunbed, sipping fine wine and enjoying delicious food. The staff was absolutely fantastic and did everything they could to make our stay wonderful. I've never felt so spoiled. Then, just as I thought I'd found my paradise on Earth, reality hit: the lobby is a smoke-filled room. It's like someone decided to combine a five-star experience with a forgotten nightclub from the '90s. So here I am. I had a magical vacation, but now I have to decide if I'm willing to tango with a cloud of smoke to get that same feeling again. Is it worth it? Well, that depends on whether you like a side of second-hand smoke with your breakfast.

Wonderful place ,friendly staff, clean area's. I would like to start with special thanks to Shenouda, Seif,lobby lounge, yasser,Hamdy,Nardine front desk as well the men who is taking care of the dog in entrance he is kind I used to see him every morning, I spent 5 nights in the hotel I never felt bored or disappointed every day new experience all the area's was clean, quiet, professional staff I will definitely come back