Fairmont Palliser

I stayed at the Fairmont Palliser in Calgary for six nights during a business trip and I was very happy with the level of service and overall experience. The staff made me feel welcome. I inquired about the possibility of switching rooms since I wasn't appointment what I had originally requested and the staff looked into it and kept me updated via text, which I thought was a convenient touch. This hotel exceeded my expectations in terms of service and comfort and I would happily return on my future trips to Calgary. Highly recommended!

The services we received from the Heartists were one of the best we've experienced. We stay at the Palliser every time we visit Calgary and this time we had a great opportunity to be upgraded to a signature suite that faces the city. My only comment would be that the room was not up to par...My baby (1 year old) found an empty can of vodka soda under the lounge chair by the TV, and when I took a shower the next morning, I noticed that the the hair conditioner & shower gel were empty. The worst experience was that the bed linens had dried food spill (or it could be human waste) when it was unravelled, and the pillows smelled like sweat, we did not use the pillows. I wish I said something sooner to address it, but I want to give the hotel grace. My husband and I are heartists ourselves and we all do our best to turn things around for our guests. I am hoping that this will not happen again as we prefer staying at the Fairmont Palliser whenever we visit Calgary and stay in the city for a night or two.

We stayed at the Fairmont Palliser in Calgary because Fairmont is our go-to hotel brand—and once again, it didn’t disappoint. We chose to upgrade to the Gold level, which turned out to be a great value considering all the perks, like a delicious full breakfast and evening appetizers in the private Gold Lounge. The staff was exceptional—friendly, professional, and truly made us feel welcome at every turn. Our room was spacious, and the mattress and pillows were honestly some of the best we’ve ever slept on—we woke up feeling completely refreshed. The location couldn’t have been better—right in the heart of downtown Calgary, close to everything we needed. If you’re visiting Calgary and want comfort, convenience, and top-notch service, this is absolutely the place to stay.

So underwhelming that I am not sure we'll ever stay at another Fairmont hotel ever again. On arrival, the city was over 30 degree and the AC for the entire hotel was not working. Hotel didn't think it was necessary to inform the guests when checking in. We were BOILING in our room, and thought we were too dumb to figure out how to use the AC. I tried calling Concierge, waited online for over 15 mins and no one answered. I eventually went downstairs only to be informed: AC is broken indefinitely and Concierge was off so no one would answer the call. Except, the IVR (interactive voice recording) never said there's an operating hour and kept on saying "please hold for the next available agent". The best hotel could offer was to send us water and a bucket of ice. The next day - AC was still not fixed. Same thing -- you call Concierge and no one answered (b/c they are still not working and IVR is still not set up correctly). This time when I went downstairs, the front desk manager promised to send me water/ice "immediately". I waited for 2 hours and no one showed up. I was working from the room that day and I worked while SWEATING. By the afternoon, I asked again, this time, I was told "at least you don't have a room facing west, they have it worse". Then I got delivered 2 giant buckets of ice. To me, that really came off as "everyone is hot, go fu*k off with your complains". AC was fixed by the evening of the 2nd day. Overall, service was extremely lacking. You go for breakfast, it takes 5 mins for the host to sit a group and half of the restaurant was empty. really disappointing stay. do not recommend.

Top of the range hotel Stayed in Gold Leaf room which was huge and beautifully furnished and 2 queen beds Was extremely busy as Calgary Stampede was on so lounge downstairs was extremely noisy full of cowboy hats and boots ,so was wonderful to be in Gold Leaf away from all that excitement - just arrived from Australia and was exhausted