Fairmont Palliser

Fairmont Gold experience excellent 5 Star service. Neha greeted us at arrival to the Gold Floor and was so hard working and helpful with our first stay in Calgary. Jameson also was very informative and attentive. Neha even saved desert for us to enjoy in our room after returning from her recommended dinner. Earlier we enjoyed the comfortable lounge and snacks after long travel day. Our room was a King in the 7 th floor corner and perfectly appointed and comfortable. Highly recommend the Gold at this Fairmont

We only stayed for one night, and it was OK, but some things could be improved. We had two rooms, one booked under my account, and one under my wife's. We're both Diamond members in the ALL program, so we stay at a fair number of Fairmont properties, but this was our first visit to the Palliser. We booked one Gold Junior Suite and one regular room with 2 Queen Beds. The hotel common areas are grand and beautiful, like most of the old Canadian Pacific Railway hotels. The Gold Lounge was nicely appointed. The guest rooms really need a renovation. The bathroom was a poor use of space, with a small vanity, yet there was lots of empty space next to it, that a designer should easily be able to take advantage of. The furniture and finishes could use a refresh. One reason I booked one Gold and one non-Gold room, was so I could compare them, and see if one is finished nicer than the other, but both could use a redo. Service in the Gold Lounge was awkward. Staff pulled my wife aside, asking about our second room, clearly noticing we had more guests in the lounge than could be accommodated in our Gold Junior Suite. However, since the non-Gold room is for an ALL Diamond member, lounge access is included no matter what. It took a while for the lounge staff member to realize this, and eventually everything was good, but there was no apology offered for the uncomfortable interaction. This could have been handled better. We had an issue after check-out, with some incorrect minibar charges applied to our room the following day. After emailing the hotel that we did not use the minibar, they did reverse the charge and credit some ALL points as an apology. I was happy with the resolution, but still, they really should reach out to a guest to discuss before just charging them for something after-the-fact. The bell staff were very helpful with luggage and at arranging airport taxis. They were friendly and efficient. If I have a need to stay in downtown Calgary again, I would certainly consider the Palliser again, but there is some work to do. If you're a regular Fairmont guest, and are expecting it to be on par with the Royal York, the Queen Elizabeth, Chateau Frontenac, Banff Springs or Chateau Lake Louise, you will be disappointed. But, it's still a decent hotel worth considering.

The Palliser staff are fantastic. We stayed on the Gold Floor and everyone went out of their way to make my son feel special on his 13th birthday-- they even gave him ice cream! The beds are comfortable, the pool is very pretty and the food in the restaurant was fantastic. We had an issue with air conditioning not working hotel-wide during our stay but luckily the temperature dropped at night and we could open our windows. That is not the Gold Floor staff's issue but they were very kind to all of us who were uncomfortably hot.

From the moment we arrived, everyone we met was friendly, helpful and welcoming. Our room was comfortable and well appointed. The concierge provided great options for our free afternoon in the city. We were fortunate to be able to access the Gold Level Lounge which was fabulous! Beckham and his team kept delicious food available, remembered names and preferences, and kept the room clean and comfortable. We highly recommend the Fairmont Palliser!

I stayed at the Fairmont Palliser in Calgary for six nights during a business trip and I was very happy with the level of service and overall experience. The staff made me feel welcome. I inquired about the possibility of switching rooms since I wasn't appointment what I had originally requested and the staff looked into it and kept me updated via text, which I thought was a convenient touch. This hotel exceeded my expectations in terms of service and comfort and I would happily return on my future trips to Calgary. Highly recommended!