Four Seasons Resort and Residences Napa Valley

Wish we would have believed the other reviews that say this is not a Four Seasons quality property. The property and location are lovely, but the rooms are not. When we checked in our room was sweltering and after having the tech work on it and waiting three hours, it still wasn't cool. Apparently there weren't any other rooms available to move us to, so they delivered two standing fans that we had to use throughout our four-night stay. The problem is that when the sliding door is open, the AC won't work, and though we didn't open the door, the system would sense the door was open so we'd have to get up in the middle of the night, sometimes numerous times to open and close the door, so the AC would turn on. When we were out for the day, the same thing would happen, but of course we weren't there to open/close the door, so we'd return to a hot room. Also, though the rooms were once beautiful, ours looked a bit worn - dirty rugs by the bedside, towels that have seen better days, etc. The pools are lovely and it was so nice to have family and adults-only pools. We rented a cabana for a day and the poolside service was very attentive and exceptionally nice. We had breakfast at Truss each morning and though the food was fine, service was hit or miss.

Our arrival at the Four Seasons Napa Valley began with a small crisis: there is no road sign anywhere saying “Four Seasons.” We drove in wondering whether we had wandered into the wrong place. The valet immediately greeted us and let us know we were actually at the hotel. From there, things improved considerably. Check-in was warm, professional, polished, and exactly what you expect from the Four Seasons. We were then whisked by golf cart to our room. And then we entered the darkness. The room was surprisingly plain and very, very dark. Did I mention it was dark? The décor felt much more Marriott or Westin than Four Seasons. For a relatively new luxury resort in Napa Valley, I expected something a little more distinctive and inviting. The only memorable decoration on the wall appeared to be a whip and some shackles or handcuffs or a bit (couldn't figure it out). Unfortunately, our schedule was packed and I didn't have time to put them to use. The bathroom was much better, with very nice electronic lighting and the level of finish you'd expect. The hallway, however, continued the hotel's commitment to darkness and was gloomy enough that I half expected someone to hand me a candle. Another curious choice for such a new property: **no USB-C ports in the room, only USB-A.** Come on, guys. This is the Four Seasons. Spring for the electrical upgrades. Kudos to the hotel, there was a tiny vineyard right outside our room's patio; great touch. Dinner at Auro was impeccable. Excellent service, beautifully prepared food, and a menu that managed to be sophisticated while still feeling fresh and healthy. It has a Michelin star and, in our opinion, absolutely deserves it. We also had breakfast both through room service and outside on the restaurant deck. Both were excellent. No complaints whatsoever on the food side of the operation. The real service disappointment involved the golf carts. Twice we requested a cart in advance to take us from our room to the front of the hotel to retrieve our car. Both times it arrived very late. On the second occasion, we finally gave up, picked up our own luggage, and walked out ourselves. We never even passed the cart supposedly coming to get us. That's the sort of thing that simply shouldn't happen at a luxury hotel, particularly one operating at Four Seasons prices. Nobody expects perfection, but when transportation around the property is part of the hotel's service model, it needs to work. So my highly scientific Four Seasons Napa Valley scorecard: **Hotel appearance: 4 stars** **Auro and dining: 5 stars** **Front desk/check-in: 5 stars** **Guest room: 3–4 stars (depending on how much you enjoy darkness)** **Other service: 2 stars** There is a lot to like here, particularly the staff at the front desk and the outstanding dining. But the room itself simply didn't feel special enough for a Four Seasons, and the golf-cart service was well below the standard a property at this level should deliver. And seriously, guys: **USB-C.**

The resort is fantastic the setting so beautiful, the real issue myself and my family had, was during the breakfast service, where some of the female members of staff ,were slightly passive aggressive, bordering on rude and unfriendly , not a good feel , on a more positive note I have to say Gabriel the gentleman at the pool service , was not only genuine , but his delivery of service and manor was impeccable

Convenient location, a short drive to several nice vineyards. Front desk staff members were super professional and did an amazing job. Our room AC stopped working during the first night. Front desk staff members handled it very professionally, provided us a complimentary room upgrade, and took care of all the logistics of switching rooms efficiently. We also had a great experience at the pool during our stay (amazing pool service staff).

Perfection. Can’t wait to go back. Service excellent. No colparison