Four Seasons Resort and Residences Napa Valley

The resort is fantastic the setting so beautiful, the real issue myself and my family had, was during the breakfast service, where some of the female members of staff ,were slightly passive aggressive, bordering on rude and unfriendly , not a good feel , on a more positive note I have to say Gabriel the gentleman at the pool service , was not only genuine , but his delivery of service and manor was impeccable

Convenient location, a short drive to several nice vineyards. Front desk staff members were super professional and did an amazing job. Our room AC stopped working during the first night. Front desk staff members handled it very professionally, provided us a complimentary room upgrade, and took care of all the logistics of switching rooms efficiently. We also had a great experience at the pool during our stay (amazing pool service staff).

Perfection. Can’t wait to go back. Service excellent. No colparison

Thank you, Four Seasons, for making our girls’ trip truly amazing. Your team went above and beyond to ensure we had the best possible experience. The wine tasting, picnic, and spa experiences were absolutely magical. A special thank you to Sean, Jelly, and the entire team for providing the exceptional customer service that only Four Seasons can deliver. The property was stunning, the rooms were beautiful, and every detail was thoughtfully executed. The entire experience was unforgettable, and we will cherish the memories for years to come. Thank you for making our trip so special.

Houston we have a problem. Not sure who the GM is here, but corporate needs to take a long hard look at this property, as it’s clearly alienating longtime elite level customers. Sad. This is a currently a 3 star property, trying to masquerade as a 5 star property. My brother in law and I got 2 rooms here last week. We make reservation, and confirm our arrival time with front desk as 10pm. We arrive at midnight, and still have to wait for our rooms as “housekeeping was making sure everything’s perfect with room”, as if they couldn’t have done this the 5 hours prior to our arrival. Early the next morning, we’re awoken by this crashing/breaking noise, and it’s like we’re living on a construction site. Guys are on the roof breaking tiles and dropping them 3-4 stories into a dumpster below. Since it’s still a wonderfully sunny day, we try and go to the pool/hot tub, despite the noise, and we find out it’s closed for the season.No access whatsoever. We then try and hit the spa, but it’s closed as well. This is now a Westin Hotel at best, despite charging $800 a night per room. The front desk then advises they’ve partnered with “Solage” spa across the street for spa needs. We go over there, and the front desk lady says “I wish they’d stop telling people we’re a full service spa”, as we only sell products and massages. We go back across to the 4 Seasons, and now I’m a little aggravated at this train wreck our stay’s become. I ask the nice lady at the desk what exactly do I get for the $75 resort fee they charge, since everything is closed up. She says I can walk through the construction site and use the gym that’s still open, or use a Lucid vehicle. I needless to say declined both. Go back to our rooms to pack up, and decide to order some Orange Juice, since we’re in a state that produces tons of oranges. Room service brought us 2 glasses of orange juice from concentrate for $38.00! This was the final kicker. I’ve never stayed at a 5 star resort, that serves Embassy suites level orange juice. Leave the hotel and they send me a survey form. Instead of blasting them on the form, my bother in law (frequent guest), calls to voice his displeasure. He speaks to a new manager of 3 weeks, who says he’ll talk to the GM personally. 4-5 days later no reply. This property is getting the reviews they deserve, and need to do much better! I understand construction, but you need to let guests know at time of reservation the issues they will face, especially if almost everything a guest would want to use is not available.