ME Mallorca

Absolutely fantastic hotel. Visually, it was absolutely stunning. Check in took 10 minutes max and staff were incredibly helpful throughout our stay. The room was gorgeous, bed was comfy and spacious. The breakfast food was lovely with a wide selection, can’t speak on lunch or dinner as we were B&B. The beach was stunning and was easy to get to, the hotel’s sunbeds on the beach are worth the money and you’re so close to several fantastic restaurants. Had no problem finding sunbeds around the pool. Would 100% come back and recommend for anyone else for a chilled, relaxing holiday.

I dont even know where to start my disappointment of this hotel.. even in an airbnb the host is nicer and more helpful than the staff in this hotel. Honestly, 10 of 10 occasion any request is a failure and the answer is no.. Starting at our check-in, our room was prepared for someone else, there was a baby bed in our room (when we are 2 girls, obviously not bringing a baby) and a message left on the table from the hotel manager to someone else. We informed the reception, all of this after midnight, and they said it’s fine there was a change of rooms… we accepted the situation without complains, and went to take a shower and to sleep. Once my friend laid down, she felt man perfume on the pillow. It literally smelled like someone just laid down on the pillow freshly perfumed… and apart this the room did smell dirty and not freshly cleaned. We asked for another room, however the receptionist said they don’t have availability for that night, they can change the sheets and the next day we can get another room. Well, they didnt change the Sheets, they brought new ones to change for ourselves 😂😂 The next morning we asked for the new room as we were really feeling that we just got someone else’s room, the answer from the receptionist was that they dont do such thing… then I asked to speak with the customer care, who said again that they can clean the room, and that they dont have availiability for free rooms but tomorrow it will be her first thing to personally let us know - well, WE NEVER HEARD OF HER AGAIN.. 😂😂 To continue, small things happened compared to this, but Still annoying. - the first day there was no available towels for us - no available sunbeds - i asked for a glass of ice at the pool for my water, they said : “i give you now but next one pay” 😂😂😂 f*ck it honestly in a 4 star hotel, i can pay your ice really…😂😂 it just feels humiliating that this is how you treat your guests. - at dinner, one night i asked for a glass of white wine, i got it in a PLASTIC GLASS - whaat??!!😂 - another dinner we asked for 2 glasses of white wines, received 2 glasses of red wines .. - i tried to ask the Bar for a coke zero at 11.30 pm, obviously the answer is no because they are closing. We are staying here 2 other nights, our flight is at 23.00 in the evening, I am already afraid to ask if we can stay at the place during the day as our flight is so late, and if we can have a place to shower…. The only things that i can say positive is that the pool area is nice, close to the beach, dinner is at a nice location and the live music is a good entertainment during the evening. Everything else is catastrophic, i really feel bad of how I am treated here as a guest 🥲🥲🥲

Dear Guest Relations, I am writing to express my complete disappointment with my stay. The room smells bad and is very noisy I specifically paid extra to book a Junior Suite with a sea view. The room I received overlooks a wall with three palm trees. This is simply not a sea view. Had I known this in advance, I would never have chosen your hotel. I already have a sea view at home—I paid the supplement because I expected to enjoy one during my holiday. Yesterday, I was informed that I would be moved the following day to the room category I had paid for. Based on that promise, I packed all of my belongings. Later, I received a WhatsApp message from your hotel informing me that the room was no longer available. I packed and unpacked my suitcases twice for absolutely nothing. This is unacceptable and shows a complete lack of organization and respect for your guests. To make matters even worse, this morning Daniela at the reception spoke to me in a very rude and disrespectful manner. She told me, “If you want my help, I’ll help you; otherwise, you can leave.” This is absolutely not the level of service one expects from a hotel of your standing. Such behavior towards a paying guest is unacceptable. We are two families and have booked three rooms at your hotel. Unfortunately, this has been one of the most disappointing hotel experiences I have ever had. The level of service has been so poor that it feels more like staying at a campsite than in the quality hotel we expected. I

I cannot recommend this hotel enough. The Melia south beach hotel has a great atmosphere with fantastic service all round. From the moment we arrived we were made to feel very welcome. On this occasion I was there with a group of friends. We had 3 level junior suits which were fantastic. An amazing sea view and looking directly over Nikki beach. We choose to have breakfast outside which was perfect. We spent most of our time around the adults only pool which has a great vibe. There is also a family pool and a child’s splash pool. The hotel is great for all ages. The staff at this hotel are all friendly and professional. The management are doing a great job continuing to make The Melia south beach hotel and also The Melia calvia beach hotel great places to stay. I’d like to thank Claudia from reception and Andrea and Cati from the Level for looking after us and making our stay special. Thank you to all the team. I’m looking forward and very excited to return hopefully in the very near future. Julie x

I don’t even know where to start. This was, without doubt, the most disappointing stay we’ve had at any Meliá hotel, and we’ve chosen Meliá for our holidays across Europe regularly over the past five years. To be fair, I’ll start with the positives. The hotel enjoys a beautiful beachfront location with lovely sea views and is situated in a lively area of Mallorca. Having both adult-only and family pools is a great feature, and the beach offers sunbeds (at an additional cost) with excellent food and drink service. There are also two outdoor bar areas with terraces where you can enjoy food, drinks, and an excellent selection of cocktails. We stayed in a Junior Suite, which was probably the largest room we’ve had within the Meliá group. The sea view was beautiful, and we were pleasantly surprised that our room was ready when we arrived at around 11:00 a.m., which was greatly appreciated after travelling. Some members of staff also deserve recognition, particularly David at reception. He was friendly, professional, and always willing to help with any questions we had. Unfortunately, that’s where the positives end. The hotel entrance is difficult to spot from the main road, hidden behind trees, and the reception area feels dark and unwelcoming. Although the room was spacious, the cleanliness was simply unacceptable. The floors clearly hadn’t been properly cleaned for some time. After walking around in white socks for just a few minutes, they were black with dirt. There was excessive hair throughout the room, dust around the skirting boards, visible dirt around the toilet, and the shower glass was heavily covered in limescale. The bathroom sink was blocked from the day we arrived. We reported it immediately, yet it took three days and several visits to reception before it was repaired. During that time, we also requested a proper deep clean of the room, but despite repeated apologies, nothing changed. The hotel’s website advertises a balcony, but our room had nothing more than a tiny French balcony, barely large enough to stand on. To make matters worse, the outside glass was covered in bird droppings. On our fourth night, the entire curtain rail detached from the ceiling while we were asleep. Thankfully nobody was injured, but this should never happen in a four-star hotel. We also ran out of hand soap and shower gel and requested refills twice, but those requests were completely ignored. Although the room initially looks impressive because of its size, it shows significant signs of neglect. There were water stains on the ceiling, damaged bedside lamps, exposed cables hanging from the back of the television, and a general lack of maintenance throughout. Overall, it felt closer to a tired three-star hotel than a four-star property. We booked the half-board package. Breakfast was acceptable overall, but there is room for improvement. The hot food station was far too small for the number of guests. One chef was expected to prepare omelettes for dozens of people, resulting in long queues. The bacon was often overcooked and hard, although the rest of the breakfast selection was reasonable. Dinner, however, was a complete disappointment. Guests regularly queued in the corridor because staff insist on escorting everyone to their tables. While I understand the intention behind the system, it simply doesn’t work during busy periods. On one evening we waited around 35 minutes just to be seated. The buffet is shared between Meliá South Beach and The Level, yet the food quality was mediocre at best. The menu barely changed throughout our six-night stay. Lamb appeared at the grill on four evenings and was consistently so tough it was almost impossible to eat. On several nights we ended up having chips and salad because everything else was so poor. For a hotel charging premium prices, the dining experience was far below expectations. Our Junior Suite cost approximately €330 per night, and I simply cannot justify that price considering the standard of cleanliness, maintenance, service, and food provided. It just isn’t acceptable. The adult pool area is another example. There are nowhere near enough parasols for the number of sunbeds available, meaning guests are effectively competing for a small amount of shade every morning. While some members of staff, such as David, were genuinely excellent, others were noticeably rude and appeared poorly trained. On several occasions we asked simple questions about the food or hotel facilities and were either met with a blunt “I don’t know” or simply ignored. I fully appreciate that working in the summer heat is demanding, but when guests are paying over €300 per night, providing courteous and professional customer service should be the minimum expectation. Overall, this was an extremely disappointing experience. We’ve stayed at several Meliá hotels over the years, and every one of them has been excellent, which makes this stay even more surprising. Although this hotel is advertised as a four-star property, in its current condition it feels much closer to a three-star hotel. The beautiful location cannot compensate for poor housekeeping, lack of maintenance, inconsistent customer service, and disappointing food quality. Mallorca itself is a fantastic destination and we’ll certainly return to the island, but unfortunately we won’t be returning to Meliá South Beach. It’s a real shame because Meliá has many excellent hotels, and we’ve always enjoyed staying with the brand. Sadly, this particular property falls well below the standard the rest of the Meliá group has set.