ME Mallorca

I cannot recommend this hotel enough. The Melia south beach hotel has a great atmosphere with fantastic service all round. From the moment we arrived we were made to feel very welcome. On this occasion I was there with a group of friends. We had 3 level junior suits which were fantastic. An amazing sea view and looking directly over Nikki beach. We choose to have breakfast outside which was perfect. We spent most of our time around the adults only pool which has a great vibe. There is also a family pool and a child’s splash pool. The hotel is great for all ages. The staff at this hotel are all friendly and professional. The management are doing a great job continuing to make The Melia south beach hotel and also The Melia calvia beach hotel great places to stay. I’d like to thank Claudia from reception and Andrea and Cati from the Level for looking after us and making our stay special. Thank you to all the team. I’m looking forward and very excited to return hopefully in the very near future. Julie x

I don’t even know where to start. This was, without doubt, the most disappointing stay we’ve had at any Meliá hotel, and we’ve chosen Meliá for our holidays across Europe regularly over the past five years. To be fair, I’ll start with the positives. The hotel enjoys a beautiful beachfront location with lovely sea views and is situated in a lively area of Mallorca. Having both adult-only and family pools is a great feature, and the beach offers sunbeds (at an additional cost) with excellent food and drink service. There are also two outdoor bar areas with terraces where you can enjoy food, drinks, and an excellent selection of cocktails. We stayed in a Junior Suite, which was probably the largest room we’ve had within the Meliá group. The sea view was beautiful, and we were pleasantly surprised that our room was ready when we arrived at around 11:00 a.m., which was greatly appreciated after travelling. Some members of staff also deserve recognition, particularly David at reception. He was friendly, professional, and always willing to help with any questions we had. Unfortunately, that’s where the positives end. The hotel entrance is difficult to spot from the main road, hidden behind trees, and the reception area feels dark and unwelcoming. Although the room was spacious, the cleanliness was simply unacceptable. The floors clearly hadn’t been properly cleaned for some time. After walking around in white socks for just a few minutes, they were black with dirt. There was excessive hair throughout the room, dust around the skirting boards, visible dirt around the toilet, and the shower glass was heavily covered in limescale. The bathroom sink was blocked from the day we arrived. We reported it immediately, yet it took three days and several visits to reception before it was repaired. During that time, we also requested a proper deep clean of the room, but despite repeated apologies, nothing changed. The hotel’s website advertises a balcony, but our room had nothing more than a tiny French balcony, barely large enough to stand on. To make matters worse, the outside glass was covered in bird droppings. On our fourth night, the entire curtain rail detached from the ceiling while we were asleep. Thankfully nobody was injured, but this should never happen in a four-star hotel. We also ran out of hand soap and shower gel and requested refills twice, but those requests were completely ignored. Although the room initially looks impressive because of its size, it shows significant signs of neglect. There were water stains on the ceiling, damaged bedside lamps, exposed cables hanging from the back of the television, and a general lack of maintenance throughout. Overall, it felt closer to a tired three-star hotel than a four-star property. We booked the half-board package. Breakfast was acceptable overall, but there is room for improvement. The hot food station was far too small for the number of guests. One chef was expected to prepare omelettes for dozens of people, resulting in long queues. The bacon was often overcooked and hard, although the rest of the breakfast selection was reasonable. Dinner, however, was a complete disappointment. Guests regularly queued in the corridor because staff insist on escorting everyone to their tables. While I understand the intention behind the system, it simply doesn’t work during busy periods. On one evening we waited around 35 minutes just to be seated. The buffet is shared between Meliá South Beach and The Level, yet the food quality was mediocre at best. The menu barely changed throughout our six-night stay. Lamb appeared at the grill on four evenings and was consistently so tough it was almost impossible to eat. On several nights we ended up having chips and salad because everything else was so poor. For a hotel charging premium prices, the dining experience was far below expectations. Our Junior Suite cost approximately €330 per night, and I simply cannot justify that price considering the standard of cleanliness, maintenance, service, and food provided. It just isn’t acceptable. The adult pool area is another example. There are nowhere near enough parasols for the number of sunbeds available, meaning guests are effectively competing for a small amount of shade every morning. While some members of staff, such as David, were genuinely excellent, others were noticeably rude and appeared poorly trained. On several occasions we asked simple questions about the food or hotel facilities and were either met with a blunt “I don’t know” or simply ignored. I fully appreciate that working in the summer heat is demanding, but when guests are paying over €300 per night, providing courteous and professional customer service should be the minimum expectation. Overall, this was an extremely disappointing experience. We’ve stayed at several Meliá hotels over the years, and every one of them has been excellent, which makes this stay even more surprising. Although this hotel is advertised as a four-star property, in its current condition it feels much closer to a three-star hotel. The beautiful location cannot compensate for poor housekeeping, lack of maintenance, inconsistent customer service, and disappointing food quality. Mallorca itself is a fantastic destination and we’ll certainly return to the island, but unfortunately we won’t be returning to Meliá South Beach. It’s a real shame because Meliá has many excellent hotels, and we’ve always enjoyed staying with the brand. Sadly, this particular property falls well below the standard the rest of the Meliá group has set.

Lots of good things to say about this place however lots of things to improve. Some front desk staff super helpful and nice some just aren’t interested. If you’re not a “Level” guest you may as well be invisible. Despite a no reserving sunbeds rule by 8.30/9 almost all have towels on with no one arriving on them for hours and there are very minimal parasols available. Lifeguards advised me to remove towels myself and won’t touch them / help - management need to enforce this rule or it’s pointless having cards on every sunbed. No one wants conflict with guests coming back to find their stuff moved. Lots of kids shouting around the adults only pool and pool service hit and miss on if it was available. Cocktails are nice and lunch is good but menu limited. The gate access to the beach is open and not secure so non guests are walking in the place. Rooms are nice however I paid for a front facing sea view room to find no balcony and no chairs to enjoy the sea view (French balcony only). Housekeeping missed our room 2 days and we were offered a Bali bed on the beach (normally 90 euros) but not the usual included drinks. Beware you have to pay for sunbeds in the beach also €25. Pool towels are good quality and plentiful. There’s a lot of entitled guests shouting down the corridors at night and having calls on speakerphone. I called front desk one morning at 2 am as there was a party in a room they said they would send security but it carried on until the guests went out of the hotel. The hotel is in a great location and the views across from the bars are lovely. Improvements on accessibility could be made. There are no handrails and a lot of the visual aids such as strips on stairs are worn away. Melia could do better with this for sure. Melia wants to help support the environment please provide a water tap / fountain so guests can refill bottles.

Avoid Meliá Mallorca unless location is your only priority—despite its four-star rating and prime setting beside Nikki Beach, the poor hospitality, lack of empathy, and recurring maintenance issues make it a disappointing value. Hospitality is what separates an average hotel from a memorable one, and this property consistently misses that mark. Rather than making guests feel welcome, the staff often made us feel like an inconvenience. The front desk was indifferent, the bartender refused to reasonably resolve an issue with an undrinkable cocktail, and the breakfast staff seemed intent on ushering guests out the moment service ended instead of extending basic courtesy. The property reflects the same lack of attention to detail. Guests must carry luggage up a half flight of stairs before reaching the elevators, the room shelving was flimsy and came apart during our stay, the towel rack was barely attached, and the air conditioning was weak before ultimately failing. If you’re in your early 20s or early 30s, plan to spend most of your time at Nikki Beach, and are simply looking for a relatively affordable place to sleep, this hotel may fit the bill. However, if you’re looking for an elevated experience, attentive service, and a hotel that genuinely feels four-star, I would recommend staying elsewhere. There are far better options in Mallorca that deliver significantly better value for the money.

Lovely hotel Really comfy beds Prime location Attentive staff Used the spa next door for a facial and massage and was lovely