ME Mallorca

Sitting eating our last meal and reflecting on a truly amazing stay . Once again the team have delivered an exceptional experience from start to finish. Alex expertly dealt with our check in and the process was made smooth and seamless by the diligence of Carla Assistant Front Desk Manager . We opted for the Level experience and what an amazing experience it was . The dedicated team made you feel special and welcomed . The hour of complimentary drinks and food was a lovely touch and really made our stay that extra special. That coupled with a dedicated breakfast area really made the difference. The rooms are fantastic with a bath tub with a view, along with Rituals amenities all included . Spotlessly cleaned everyday by the housekeeping team . We enjoyed water aerobics and water cycling with the team and my Son enjoyed the water games with the floating mat . The team were professional and welcoming throughout . We will be back to this property next year with 11 others as I honestly can’t fault it at all . I would definitely recommend the Level experience as we found it great value and were made to feel like a VIP. Thanks to all the team for making our stay a memorable one. See you next year !

Perfect hotel, perfect location We stayed in the Junior Level Suit - the view was stunning Level access is well worth it. The snacks available were fab and the breakfast was lovely. The food and drink available between 5pm and 6pm were always fantastic The hotel was spotless All the staff were so friendly and helpful through out the hotel The use of both hotels were great Walking straight onto the beach was perfect Would recommend this hotel and brand

Absolutely fantastic hotel. Visually, it was absolutely stunning. Check in took 10 minutes max and staff were incredibly helpful throughout our stay. The room was gorgeous, bed was comfy and spacious. The breakfast food was lovely with a wide selection, can’t speak on lunch or dinner as we were B&B. The beach was stunning and was easy to get to, the hotel’s sunbeds on the beach are worth the money and you’re so close to several fantastic restaurants. Had no problem finding sunbeds around the pool. Would 100% come back and recommend for anyone else for a chilled, relaxing holiday.

I dont even know where to start my disappointment of this hotel.. even in an airbnb the host is nicer and more helpful than the staff in this hotel. Honestly, 10 of 10 occasion any request is a failure and the answer is no.. Starting at our check-in, our room was prepared for someone else, there was a baby bed in our room (when we are 2 girls, obviously not bringing a baby) and a message left on the table from the hotel manager to someone else. We informed the reception, all of this after midnight, and they said it’s fine there was a change of rooms… we accepted the situation without complains, and went to take a shower and to sleep. Once my friend laid down, she felt man perfume on the pillow. It literally smelled like someone just laid down on the pillow freshly perfumed… and apart this the room did smell dirty and not freshly cleaned. We asked for another room, however the receptionist said they don’t have availability for that night, they can change the sheets and the next day we can get another room. Well, they didnt change the Sheets, they brought new ones to change for ourselves 😂😂 The next morning we asked for the new room as we were really feeling that we just got someone else’s room, the answer from the receptionist was that they dont do such thing… then I asked to speak with the customer care, who said again that they can clean the room, and that they dont have availiability for free rooms but tomorrow it will be her first thing to personally let us know - well, WE NEVER HEARD OF HER AGAIN.. 😂😂 To continue, small things happened compared to this, but Still annoying. - the first day there was no available towels for us - no available sunbeds - i asked for a glass of ice at the pool for my water, they said : “i give you now but next one pay” 😂😂😂 f*ck it honestly in a 4 star hotel, i can pay your ice really…😂😂 it just feels humiliating that this is how you treat your guests. - at dinner, one night i asked for a glass of white wine, i got it in a PLASTIC GLASS - whaat??!!😂 - another dinner we asked for 2 glasses of white wines, received 2 glasses of red wines .. - i tried to ask the Bar for a coke zero at 11.30 pm, obviously the answer is no because they are closing. We are staying here 2 other nights, our flight is at 23.00 in the evening, I am already afraid to ask if we can stay at the place during the day as our flight is so late, and if we can have a place to shower…. The only things that i can say positive is that the pool area is nice, close to the beach, dinner is at a nice location and the live music is a good entertainment during the evening. Everything else is catastrophic, i really feel bad of how I am treated here as a guest 🥲🥲🥲

Dear Guest Relations, I am writing to express my complete disappointment with my stay. The room smells bad and is very noisy I specifically paid extra to book a Junior Suite with a sea view. The room I received overlooks a wall with three palm trees. This is simply not a sea view. Had I known this in advance, I would never have chosen your hotel. I already have a sea view at home—I paid the supplement because I expected to enjoy one during my holiday. Yesterday, I was informed that I would be moved the following day to the room category I had paid for. Based on that promise, I packed all of my belongings. Later, I received a WhatsApp message from your hotel informing me that the room was no longer available. I packed and unpacked my suitcases twice for absolutely nothing. This is unacceptable and shows a complete lack of organization and respect for your guests. To make matters even worse, this morning Daniela at the reception spoke to me in a very rude and disrespectful manner. She told me, “If you want my help, I’ll help you; otherwise, you can leave.” This is absolutely not the level of service one expects from a hotel of your standing. Such behavior towards a paying guest is unacceptable. We are two families and have booked three rooms at your hotel. Unfortunately, this has been one of the most disappointing hotel experiences I have ever had. The level of service has been so poor that it feels more like staying at a campsite than in the quality hotel we expected. I