Clayton Hotel Cambridge

AVOID THIS HOTEL AT ALL COSTS I stayed at the Clayton Hotel in Cambridge on a business trip in May and it was a complete disaster. I will never stay here again, and I will certainly not be recommending it to my company. On the morning I needed to leave promptly at 9:30, there was no hot water. When I called reception, I was told it was “probably” because too many guests were showering at once — an unbelievable excuse for a hotel charging £285 per night. Their “solution” was to run both taps for 15 minutes, which of course did nothing. I was then offered another room to shower in, but by that point there was no time to move all my belongings. Basic facilities like hot water should never be an issue, especially at this price point. I complained to the manager afterwards and received a patronising response telling me how “wonderful” the hotel is, claiming they tested the water after I left and found no issue. Well of course there wasn’t an issue later — once other guests had finished showering! There was no apology, no compensation, just a hollow offer of a discount on a future stay. As if I would ever stay here again. Breakfast wasn’t included. Judging by the many reviews I have since read complaining about cold, poor-quality food, I’m glad I didn’t waste my money. To top it off, the corridors were noisy well into the evening, making it impossible to relax. This hotel is overpriced, dismissive of guests’ concerns, and fails to provide the most basic standard of service. A truly dreadful experience.

Had an excellent stay room (twin) was lovely and comfortable, reception staff were friendly and helpful Suhas was on Duty and made us feel welcome, hotel really convienient for the train and a nice 20-30 min walk to the centre although loads of other options to get about

What an amazing , delightful and special time we had at the Clayton Cambridge . Suhas /team arranged for us to have an outstanding room with balcony and joy ! We even had special chocolates and rose petals to celebrate our wedding anniversary . We had a delicious meal and breakfast - every staff member that we met was kind , courteous and helpful . Thank you for making our anniversary so special , particularly to Suhas , who made it all so easy and was so professional , friendly and kind throughout . We shall return !

Excellent customer service and a real feel of luxury around the hotel with great attention to detail. Upgraded room was a lovely surprise with complementary toiletries and a balcony. A lovely, relaxing stay in a wonderful location.

Me and my mum spent a night in Cambridge and decided to stay at Clayton Hotel. The service has been great, we were welcomed by Suhas who was super kind and professional. We arrived a little earlier than the check-in time expected time, but Suhas was able to give us our room immediately. The room was quiet and clean, breakfast was rich and delicious. The hotel is just at 2 minutes walking distance from the train station and Stansted airport is 30 minutes far by train. I really recommend this hotel.