University Arms

This was my 5th stay at this charming property in Cambridge. This is the best hotel in town; but that is not really saying much. Overall, best part is the bar/restaurant/location. Generally OK rooms. Friendly staff. Yet; offering - including breakfast - isnt exactly top of the line 5 star experience. However, if you are going to be staying in Cambridge; this is the best property by far.

Although the event we went to was great - the actual room was terrible. The shower did not work, only hot water came out if the taps and the coffee machine did not work. The whole experience was something out of Fawlty Towers- could not wait to leave!!

Amazing atmosphere and service. From check in to check out staff was the most pleasant I have experienced. Lovely area for drinks. Location was perfect.

My wife treated me to this visit as a birthday surprise. On arrival we were both very happy as the hotel was beautiful and the welcome we received was very professional and pleasant. We were early but the hotel were happy to keep our luggage whilst we explored Cambridge. We returned later to be given our room card and informed our bags were in the room, brilliant! Very nice hallways with pictures and art of Cambridge. The room was huge and very bright. My wife had chosen a Superior room overlooking the park. I noticed the TV was on a pole at the edge of the room about 3ft high. Nothing wrong with that but the screen was facing the floor! Called reception and maintenance arrived to carry out a bodge with a screwdriver. We chose to eat in the hotel restaurant that evening. We were sat at our table quickly but then forgotten. 20 minutes went by before I managed to catch someone’s eye. He alerted someone else who took our drinks order. Food was mediocre, I’m not a food snob but it was nothing to shout about. Just a note, it was very cold in the restaurant, I had a shirt on but felt I could do with a coat. Cocktails were stunning! Best Mojito I’ve had for years. Cocktails I’m happy to pay a premium for but I was very cross to find during the meal I had been charged £15 for a single Cambridge gin and tonic, not on! We went on to the bar for another cocktail then to the room. Bed very comfy and the room nice and warm. We noticed the bathroom window didn’t shut properly but thought nothing of it until midnight when the revellers started coming out of the bars. As the window wouldn’t close the noise was unbearable. This went on till about 3am so we had a very disturbed night. The position of the room I believe it should have secondary glazing. Due to the poor sleep we slept in. Looked forward to my shower as it was large and looked inviting. We had no pressure so the shower would not work. Another call to reception, they couldn’t get an engineer to us so we had to shower in a room the next floor down. Not ideal. Overall a lovely looking hotel and room. Needs attention to detail as do so many places that just need to do the small things , like check everything works. Not 4 star in my view as the detail is not attended to

Good friendly service. Good room, the only minor grumble being that the mobile shower head produced cold water only. Very good breakfast but you really shouldn't provide rubbish marmalade in horrid, environment-unfriendly little plastic containers.