University Arms

The location of The University Arms is excellent and all the staff we met were charming. However this is not a five star hotel. It doesn’t offer turndown service in the evenings and breakfast is mediocre at best. Unfortunately while we were staying one out of two lifts was not working and one of my friends had to use the stairs from the 9th floor. Despite all this I would stay again if in Cambridge given location, Staff, and general comfort.

I booked two rooms for two nights (314 & 316), for my eldest daughters wedding, she also had the bridal suite (810) with her new husband, and his parents also had room 310. I was fairly happy for the first few hours, however that soon changed when my wife found a pair of mens boxer shorts in the bathroom at 11pm in the evening, hardly what you'd expect from a top class hotel. I must say that the housekeeping staff did come up fairly quickly once we'd phoned reception and remove them. Luckily my youngest daughter was in room 316 and me and my wife were in 314. The staff did say that they were sorry about it, but in all fairness it does question the standards of room cleaning. I received the invoice from the hotel by email this morning, it only mentions one room (316), don't know why I only get an invoice for one room when I had two rooms in my name? My eldest daughter and her new husband only live a couple of miles from Cambridge, so will be using hotels in the area every now and then, to be honest I can't see us going back to the University Arms which is a shame as it's in a great location.

Its always been the best hotel in Cambridge but it had become very 'Marriot'. Thankfully they have now employed a few English speaking humans and the whole thing has become more pleasant. I would single out the Concierge Toby for being particularly helpful. The rooms remain first rate.

Efficient air conditioning very much appreciated in the early summer heat wave. Appreciate very much the stylish neoclassical upgrade that obilterated the old cement annex and brought a period-appropriate extension in its stead. Good food and service in the restaurant. Appreciate an actual working shower and not the unworkable shower/tub combination found in so many luxury UK hotels.

My wife and I had a wonderful 3-night stay at the University Arms Hotel in Cambridge, England - a Marriott 'Autograph Collection' property. We are members of the Marriott Rewards program, but we had never stayed at an Autograph hotel before. We were very pleased by our choice of this Autograph property and will consider that Marriott option in the future. Our conversations with the staff were delightful and they were always very helpful from check-in/check-out (Isabella) to the concierge (Aaron) to the team in Parker's Tavern Restaurant where we enjoyed a delicious meal on one night of our stay. Our room overlooking Parker's Piece was very comfortable and provided all the "usual" amenities one would expect from Marriott. My wife and I enjoy walking, and found this hotel was an easy walk to sights such as the Fitzwilliam Museum, the colleges on the same street, and the nearby Fitzbillies for breakfast or an afternoon pastry. There are also a number of excellent restaurant choices (such as The Oak Bistro and the Old Bicycle Shop) in the immediate vicinity of the hotel. One item to note: the hotel has a very comfortable library, but it does not have an "Executive Lounge" which many Marriott properties offer. That was not a problem for us. We would recommend University Arms for a very comfortable stay in Cambridge.