University Arms

Excellent standard of room and friendly, professional staff. Friday night jazz band were great. We have stayed in other hotels in Cambridge; this is by far the best. Looking forward to our next trip.

The standard of the hotel is very good. Great location. Staff were very helpful in explaining how and where to park the car along with the hotel facilities.

My husband and I had a wonderful weekend stay at this beautiful hotel. From the moment we arrived, we were welcomed by a grand entrance and a bright lobby area, as well as the very helpful reception hotel staff. The hotel interior is well maintained with elegant furnishings and colours. The bedroom had lovely features and everything was provided, including lovely bathroom toiletries which were very handy Emily, guest relations manager and the hotel staff made our anniversary weekend feel extra special, with the little touches of a hand written card and chocolate coated strawberries in our room! Hotel is in a great location within quick reach of the historic centre. We look forward to visiting again in the future. Thank you for a memorable stay.

We had a truly memorable evening at Parker’s Tavern last night. From the moment we arrived, all the bar and restaurant staff were absolutely amazing - so attentive, patient and helpful - nothing was too much trouble. The menu offered a wide range of choices to suit the culinary needs of every individual in our party. The wine menu is carefully selected to pair well with any combination of choice from the brasserie menu and the food was delicious. I would strongly recommend this restaurant - you won’t be disappointed!

Decided to treat ourselves and booked 5 nights for what should have been a relaxing break. We were offered room 137, a bleak and uninspiring room directly overlooking some scrap ground at the back of a Thai restaurant. The room had only a tiny wardrobe with no drawers or other storage facilities what so ever. Totally insufficient for 2 people for a 5 night stay. There was also no comfortable seating, no other furniture apart from a small desk and chair and no smart TV. We complained and were told we could have a better room the next day as the hotel was currently full. We hadn't realised at that point however just how awful the bed was! It was creaky and rock hard and felt like sleeping on a table top that dipped in the middle. No padding or spring at all. We had a terrible night's sleep and couldn't believe that a hotel of this supposed quality would expect guests to sleep on such an appalling structure. We both felt so disappointed and couldn't decide if the hotel had put us in this room as we are two women and they thought we wouldn't complain. We decided we couldn't stay any longer and told the front desk we wanted to check out. They even added an extra 10% as we had only stayed one night, which neither of us had the energy to argue about so we just paid and left. We called in at the Gonville hotel a short walk across the park. Josh the duty manager found us a lovely room with loads of storage, a huge, very comfortable bed, smart TV and a lovely view. He even included breakfast and a complimentary tour in their Bentley! All that and we saved £800 into the bargain. A complete no brainer!! I do need to add that the reception staff we spoke to at the University Arms were absolutely lovely and very helpful and reading their hotel reviews it appears others have a much better experience than us but this is a genuine review so be warned!!!