Charles Hotel

The pillow were very thin ( had to pile up 3 just to equal one pillow) the bed was not comfortable and the room was hot and humid. hotel was not worth the money and I will never stay here again. I had 3 of the worst nights of sleep.

We are almost done with a one week stay here. We are a family of four on this trip with one of my daughters in a summer program at Harvard. The hotel is very convenient for that purpose. I have to say I was a little bit nervous, reading some of the reviews. We have not experienced anything at all negative whatsoever on this wonderful visit here to the Charles Hotel. The rooms are clean, modern and spacious. The upkeep is great and everything works perfectly. They are well provision. Everything we need is here. The only thing extra we wanted was a tea kettle which they brought right away with a smile. The main reason I wanted to post is just to say that every single person here has been incredibly helpful, kind, and professional. From the check-in desk were both attendance were smiling, prompt and welcoming; to the restaurant and bar staff at Henrietta and Enza; to the housekeeping and concierge - everyone has been incredibly helpful and on their game. I have had zero issues with Service and it’s actually hard to imagine that some of the reviews I read could possibly apply to the people I have been interacting with. Wherever those reviews came from, I have to give all of the team members here a super positive review. They deserve it. I think you can book here without any hesitation.

Good hotel if youre visiting Harvard. Food and service are good. The location is excellent. Great places to eat and see within walking diatance. Large comfortable rooms.

The location is ideal, the hotel beautiful, the staff friendly and helpful. The vibe was vibrant; a lot of people meeting, visiting. Yet the communal spaces never felt crowded. Lovely hotel.

Great location, the room is comfortable. But staff are not welcoming or thoughtful. This makes all the difference. Henrietta for lunch for one was fine, but I was informed without a smile that the dining room was closed. We spent loads at Noir but again, stoic faces glared at us from across the bar. Whether alone or with a group, I didn't encounter one friendly face the entire week's stay. It was quite odd, in fact.