Charles Hotel

For $500 you expect a 5star experience. This was anything but. Front desk are not trained in guest services. Was never greeted, addressed by name, welcomed. Just asked for ID and handed a key. As the saying goes, you only get on chance to make a first impression. No acknowledgement of my IPrefer status or that i was a returning guest. Hint use AMEX to book instead and maybe get better perks. Aircon didn't work properly on the 98 degree days. Room never cooled below 76 even with curtains closed and lights off all day Bathroom very small with no place to put things or hang towels. The large green containers of conditioner ran out but not refilled for 3 days despite leaving multiple notes.

If you're a student , the hotel is ok. If you want to be somewhere close to downtown, consider other places. If you happen to visit, dont go to Henriettas table, food is burnt

Overall a lovely hotel. Very cozy and visually stunning. Rooms are clean and appointed with comfort in mind. I do wish there was an option for a firmer pillow as they both seemed a little too soft but very comfortable nonetheless. I didn’t wake up with a sore neck which was key to feeling rested. I was put in a room with an adjoining door and I could hear the guests/music/TV through it. Thankfully it was brief and wasn’t very disruptive. I didn’t eat at any of the restaurants in house but they looked very good and will definitely return so that I can try them!

We’ve stayed at the Charles multiple times as I tend towards iprefer hotels, and frankly given my need to be by Harvard on a regular basis we may stay again, but this trip was a true disappointment. You know the rooms/bathrooms are going to be on the small side for what you pay, but that’s just the trade off on location, which is the real strength of the hotel given proximity to the University, This time the room wasn’t fully clean on arrival (small bits of trash in the closet and dusty) but moreover the air conditioning didn’t adequately work the whole time. I let them know each day of our stay, but was met with indifference to fix it or otherwise mitigate the situation. Additionally only 2 treadmills in the fitness center and one didn’t work so didn’t get to work out the day I tried Just a really disappointing experience—keeping it 3 stars because the bars/restaurants and location

Another stress free stay at the Charles. I've stayed here numerous times over the years, so there were few surprises. Everything just works; one of the best things you can say about a hotel is that staying there is effortless. And the location can't be beat. (It's no longer the Harvard Square that many of us fondly remember, but that can be said about anyplace)