Charles Hotel

I felt taken care of the moment I walked in. The staff was warm, helpful and full of great local tips. I had tons of bags because I was helping my daughter get set up in her freshman dorm and they made the whole process easy... right down to arranging transportation for everything. My room was clean, comfortable and beautifully appointed. A wonderful stay during a big milestone weekend.

I found great synergy between hotel design and staff behavior, resulting in an experiential immersion in the environment.

Wonderful professionally run upper level hotel on the edge of Harvard Square. Two good restaurants and a bar, plus the Regattabar with top touring jazz acts if they are in town when you are. It was great for my mom who uses a walker because of the professional service and having multiple in house restaurant options. Good ADA support, although the bathtub in the ADA room should have had a shorter step over.

You cannot beat the hotel and the friendliness of the staff. From the upgrade to the late departure, everything was done with a smile. Thank you for a memorable stay.

I chose The Charles Hotel because of its reputation and expected a high standard of hospitality. Instead, my three-week stay was filled with disappointment. The front desk made even the simplest request—getting a bottle of water—feel like asking for a favor. It’s surprising that a hotel of this level doesn’t provide complimentary bottled water in guest rooms, and even more surprising that staff seem reluctant to hand one out. Room service was unreliable, with long waits, incorrect orders, and deliveries that sometimes never arrived. The most frustrating part of my stay was housekeeping. The rooms were cleaned very poorly. If something was left on the floor, it often remained there after housekeeping had supposedly cleaned the room. I travel frequently, and this was by far one of the weakest housekeeping services I’ve experienced. The department clearly needs stronger supervision. This hotel has an excellent location, but the service simply does not match its reputation or price. I would not choose to stay here again unless there are significant improvements.