The Royal Sonesta Boston

One problem after another. Check In: 1. Charged us for 2 nights over $1K when our room is already paid for by the Travel Company. Receipts shown. 2. Held $$ for incidentals that Travel Company already has covered. 3. No breakfast included when Travel Company has it included. 4. Connecting room door wouldn’t lock & maintenance never came to fix. We fixed it & someone tried to come through while we were sleeping. Drinking water, terrible coffee & creamer & soap included. 5. Very small bathroom with banging water pipes anytime we or neighbors turned on the water. No washcloths. 6. Day 2, nothing straightened out about room/charges after front desk said they would check into things and call back, Never a call back. 7. Day 3, Travel Tour Guide arrived and straightened things out. 8. Traveled throughout New England & returned to this hotel to a noisy small room. All the traffic noise bounced off the buildings all night. 9. 10:30pm, 5-6 Entitled 20 Something’s partying outside our room, sitting on the floor hooting & hollering as if they are the only people in the hotel. I kindly took care of the problem. Last day here, let’s see what BS happens next.

We stayed 3 nights at the Royal Sonesta Cambridge in August following our first visit 12 years ago. The hotel is in a good location if you want to be on the edge of the main tourist area and on the Cambridge side of the Charles River, thus allowing beautiful views of the Boston Skyline. Our second visit didn’t get off to a great start. We booked a river view room and paid an upgrade for a balcony. The allocated room had a partial river view and a very small balcony, with no room to sit on, standing room only. We requested a move of room following our first night stay. Our request was granted by a very helpful member of staff, at no extra charge. Our second room had a specular view and resulted in a lift to our mood. The hotel rooms (we had 2 during our stay) and the public areas are in need of a makeover, the hotel has a tired look about it. We used the pool facility once. We were denied access on the second day for no apparent reason. Other previous guests seem to have experienced a similar situation. We did not use the restaurant facilities so we were unable to comment on the food, however, an observation seemed to suggest the food was quite expensive.

The view from our room is incredible. The beds were comfy and lots of space. Like w all places we've stayed in, never enough places to hang wet towels ...room was clean...what a treat to stay here

⭐⭐⭐⭐⭐ I recently had the absolute pleasure of staying at the Royal Sonesta Boston while at a conference, and I can confidently say it’s a five-star experience from start to finish! The hotel’s location along the Charles River is stunning, offering breathtaking views and easy access to Boston’s key attractions. A special shoutout goes to the General Manager, Mark Jeffery, who truly stood out with his exceptional leadership and warm hospitality. His dedication to ensuring every detail of our stay was perfect made all the difference. The dining options, especially the riverside restaurant, were a delightful bonus! Awesome hotel experience —well deserved five stars ⭐️

Absolutely loved our stay at the Royal Sonesta! We booked the panoramic view room—if you can splurge, it’s 100% worth it. The views of the skyline were breathtaking. The room was spotless, the amenities were excellent, and the location couldn’t be better—right on the water, within walking distance to downtown, Boston, and plenty of great restaurants. When our airline canceled our flight last minute, we had to stay an extra night. Dom at the front desk was incredible—knowledgeable, kind, and genuinely helpful. Even though we booked through Kayak (so rates can be tricky), he worked hard to get us as close as possible to our original rate and made the whole process stress-free. His above-and-beyond service turned what could have been a headache into part of the fun. Thanks to Dom and the Royal Sonesta team, our trip went from great to unforgettable. 10/10 recommend!