The Royal Sonesta Boston

We stayed 4 nights in a spacious river-view suite at The Royal Sonesta Boston, and it was an absolute joy from start to finish! The room was large, super quiet (perfect with a baby!), and had two comfy beds plus a huge TV that our kids loved. The internet was strong and reliable, which made working remotely a breeze. Breakfast was delicious every morning, the pool was amazing, and the hotel’s location—just steps from CambridgeSide mall—was incredibly convenient. Housekeeping was so thoughtful, always checking in only when our baby was awake, and generously giving us more towels than we needed for our group of five. Every staff member we met was friendly, helpful, and made us feel right at home. This hotel was a true lifesaver and gave our work-holiday the perfect ending. Highly recommend for families, business travelers, or anyone looking for a peaceful stay in a prime Boston location!

We stayed at the Royal Sonesta for a week and paid holding fees that on check out the reception informed us had been refunded and would be in our bank account in around 15 days. We have called to check up severally and they stated that some times it takes about 30 days. It is now heading to month 2 and we haven't received our refund!!!

I stayed here for a night last week and my experience was not good. I was originally booked for two nights and then the reservation was changed to one night only. We had an acknowledgment from the hotel of this change. When I arrived, the front desk person said the reservation was still showing for two nights and she did not know how to check me in and that she would get a supervisor to help and would I mind waiting in the lobby. I did, and no one came to get me. They were busy this point and I'm guessing they forgot about me. So I went back to the check-in desk after 20-30 minutes and ultimately they were able to check me in. The room itself was bare bones. I had a small window that had a limited view of the Charles river. However, this window received a lot of sun, which I normally would've liked, except that the air-conditioning was weak and it could not bring the temperature down in the room. so, I basically had a very uncomfortable night. As I was tired after my travel, I had both dinner and breakfast at the art bar restaurant in the hotel. Neither meal was any good. I will say that the staff was very polite and friendly overall. Common spaces are nice, but the guest rooms are old and tired. I guess this is Boston/Cambridge and there's plenty of demand for these hotels, especially given their location close to MIT and Harvard. I would not choose this hotel again.

We stayed here with 3 young children due to its proximity to the Science Museum. Hoping there was valet parking to make it easier with all of our luggage, we realized the hotel did not offer it. You self park for $45 per night. The garage is small, parking spots are extremely tight and far and few between. After driving around in the garage, we finally found one to squeeze into. Next was getting all of our luggage to the front desk, which is in the middle of the two towers of the hotel. The check in was extremely slow, despite 3 people working the front desk. Another disappointment was room service was not available. I’m not sure if you can do take out from their restaurant, but it would have been a nice option with 3 tired kids. The Art Bar did have a cute 3 course menu for the kids priced at $12. The adult food was surprisingly good. There is a breakfast buffet for $24 for adults and $16 for kids. Unless you’re in a rush, I don’t think it’s worth the cost and menu items looked more appealing. Would only return if needed a convenient hotel near the museum.

Paper thin walls & door. Can hear everything that is happening in the room next door, from a conversation to the tv being on. Can hear everything that is happening in the hallway. There is some sort of floor light that is motion activated that just kept randomly going off all night. Barely slept all night. Never staying here again.