Bahia del Duque

My First time here ( I had high hopes ) . I arrived at reception and was greeted nicely by a young Lady . We went through the formalities. I have to say I had an early flight so when somebody starts trying to do the sales pitch of booking on site restaurants and having to wear long trousers. That puts me off and then having to go through my information all over again and my husbands information and add his email . We’ve just paid , so why all this extra work . The reception area is quite dark and not as spacious . Yes it has areas that need upgrading. Especially uneven tiled out door areas .There are quite a lot of steps and also there are bridges which can only accommodate one way traffic at a given time . I can only imagine when it’s really busy how that would become annoying. I stayed in an inter connecting room which was fine . There was 5 of us . The rooms 462/463 were cleaned every day . Great Job by house keeping . The only thing I can say is that room 461 had a woman ( Single occupancy definitely not single ) who stayed 1 night and made her presence known most of the night . I know i should have called reception. But i was hoping it would stop . I am disappointed in how this was handled. I have to say that number 1 why would u put a single ( not single ) occupant beside a family . There was no apology , I was made feel it was my fault . General manager Cristina de Juan should have made it her business to come and make some effort but I actually wonder did she know . Obviously I made a complaint . I have Heard Nothing back . The Breakfast was not 5 star . It was all over the place and chef cooking the hot food was on there own and it was quite busy for her . Another point dogs are welcomed in the hotel . But I had two encounters with dog poo . One by the sunbeds in the front area , and that didn’t get removed the duration of my holiday and another by the bridge which some unfortunate had walked into . I think it’s fair to say that it’s 35 years has caught up on it. I am a beach lover and that’s what made it for me . I can honestly say that I thought long and hard about this review . I got a few reminders from the hotel to give my feed back , which I have . This was my experience and sadly I won’t be recommending.

Fab hotel - just beautifully designed with rooms leading off hidden courtyards throughout. We stayed in the Casas Ducales and loved the serenity there - but the hotel is calm throughout. The restaurants in the hotel were first class serving top quality innovative dishes and this is our new ‘go-to’ holiday spot rather than the Caribbean for the winter. Such friendly professional staff too! We will definitely be back soon!

One of the best hotel experiences I've had. The staff, services, accommodation and atmosphere were all consistently excellent. All of our needs and requests were met with a smile. I highly recommend Bahia del Duque.

Best access to the best beach, helpful concierge, variety of restaurants, and awesome views of El Teide. The layout of the hotel is unique with rooms integrated throughout the property, which is on many levels due to the terracing needed to build on the side of a hill on a volcanic island!

We have just returned from an amazing stay at the Bahía del Duque. The hotel was outstanding, we holiday every November in Tenerife and have stayed at various hotels, the Bahía del Duque is bay far the best that we have stayed at!! We will certainly be returning. We stayed with our 4 year old daughter who absolutly loved the kids club, especially Gemma who runs the club. Every hour Gemma puts on a different thought out activity, ranging from t-shirt painting; bracelet making; mask making; games; outdoor activities - the list is endless!!