Gran Melia Palacio de Isora

My sister and I were so apprehensive re the fly situation so much so we didn't think we would enjoy our stay ! As soon as we walked into the hotel there was a feeling of utter calm and tranquillity. Fresh flowers and orchids and attention to detail was superb . Check in was straight forward and no issues . We stayed in a deluxe room and yes the rooms are a little tired but the bed was amazing and the best nights sleep the whole time we were away . The flies are now fading into a distant memory. The balcony was smaller than I imagined but the room was spacious and everything that was required . No issues with the infinity pool being cold , I tried the adult only pool and seemed the same temperature . The activities available were impressive . The gym amazing . I only managed padel yoga and padel surf but the instructor for the yoga was amazing and so encouraging! I never got a chance to go to the sports hub. Children's activities also looked amazing . The food and the quality and selection were outstanding along with the alacarte restaurants. The lady at the guest experience just booked us in with no issues . We did Asian and Italian and a lovely experience . Staff are helpful and friendly . Maite on the omelette section was so lovely with a genuine eagerness to please and a beautiful smile. We found the staff helpful and seemed happy in their work . The standards of cleaning of our room was to a high standard and you could clearly see the person took great pride in her work . The hotel and surrounding area is amazing with coastal walks both ways . Lots of areas just to sit and chill as well if you just need some down time . I am coming back despite the flies - yes there were a few but the hotel has citronella candles everywhere and are trying their best to minimise any upset which in all fairness is beyond their control due to the banana plantation . To be honest there were more flies and midges when I walked the dogs in the uk today than what were at the hotel . They are trying their best - only thing I would say is the rooms looked ready for an upgrade but they were still spotless. Cannot wait to return

Just returned from staying at the hotel for 3 nights in a standard room as a couple. The hotel itself is beautiful, very impressive and clean. Looks exactly like the pictures. The main pool was definitely the highlight. Even though it wasn’t heated it was absolutely fine once you got in and climatized. Plenty of sun beds so no need to get up early to secure one. Now, the flies. Bring the strongest bug spray you can find. My cheap Superdrug one didn’t do the trick. Honestly they’re a nightmare but I get that the hotel can’t do much about it. I found when more people were by the pool they were less annoying as they had more people to bite. Didn’t even know biting flies were a thing until then but it feels like you’re being pricked with a needle. I somehow came away unscathed but my partner has a lot of itchy bites around his ankles and up his legs. The rooms are very large with plenty of storage. We had a ground floor room and were a bit disappointed by not having a balcony. We only used the outdoor space for drying our clothes as it had no sun or privacy as it was directly opposite a walkway. The door was also difficult to open and made a horrible noise as it scratched to the floor. Main downside to the room was the shower. It was impossible to close the door properly if you are short as it didn’t have a handle inside and the gap underneath meant that you couldn’t shower without getting the flooring in the bathroom wet. You could also tell that some of the fixtures and fittings were old as they were coming off the wall. We stayed on a bed and breakfast basis and the buffet had a good selection of food but the cooked breakfast wasn’t great. We only tried the scrambled egg and hash browns as nothing else look appetising but these weren’t the best. Loved the addition of the smoothies though. The flies were also present at breakfast and you could see them on the buffet food and they were trying to get on your food whilst eating. I’m glad we only stayed for a few nights and this wasn’t our main holiday of the year as the bug situation was driving me crazy and I do want a balcony on a holiday.

Overall a fantastic stay at Gran Melia on our first visit. We are a family of 3 and our son was 2 years old on this visit and he loved the splash park and children's pool. The splash park was heated which was great as we did have some overcast weather. The children's pool was quite cool so we did take a thermal swimsuit for him to wear. The food was outstanding and there was so much choice, both at the buffet and in the a la carte restaurants. We did struggle via the app to get reservations at the a la carte dining options on an evening but have since heard if you ask in resort, they often have more availability. The resort was immaculately clean and absolutely no criticism in this aspect and our room was great too - we had a Family Deluxe Room which was very spacious and perfect for the 3 of us. I visited the spa on one of the days which was pleasant. Overall, a very enjoyable stay and very suited to families - there was the dino experience on one of the days and our son absolutely loved this. Would highly recommend. I am an independent travel agent and have shared more of our stay on my instagram page if you would like to see this @escapewithrebecca

We stayed at the hotel for 7 nights as a couple in a junior suite, all inclusive. The hotel is beautifully kept, with no rubbish left anywhere, very little maintenance in progress and very cleanly kept rooms. However, there are a lot of flies and some of them bite! I would recommend the hotel keeps areas of food differently, keeping doors closed and all buffet food covered, more citronella candles and consider Venus fly traps in with all the beautiful foliage. The food was absolutely gorgeous and we had 3 restaurant meals included (the Italian and the asian) which were delicious. The service was always amazing when it was being given, but there were occasions when it could be a little slow and if you're looking for the 'catered on' experience, I'd suggest this isn't for you. The rooms were kept really well, however the water and amenities in the room weren't replenished automatically and pool do have to reqiest it from customer services if you need it. I disagree with other reviews in that there is not a lot to do. There are sport courts (extra cost to rent), a spa (free 90 minute circuit for us), free fitness and pool classes, Nightly entertainment and even some jewellery/soap making classes! The adult only pool (heated) was a must for us and the beach was just across the hotel with a nice walking/running path of about 3k one way. All in all, it was a lovely week but the different levels (e.g. red, all inclusive, circle etc.) Made it difficult to understand what was and wasn't included and definitely segregated customers quite definitively. Beautiful hotel, lovely staff, super clean and plenty to do.

Fabulous hotel. Our room was lovely. We stayed on a B&B basis, the breakfast was fabulous. The hotel is lovely and clean. The pool is amazing. The staff were all friendly and welcoming. Our only complaint is the price of drinks in the bar, we only went once when to watch a show. The hotel is in a great location to explore some of the unspoilt surrounding areas, a walk in both directions along the promenade is a must.