Gran Melia Palacio de Isora

Currently here at the moment. Along with the Spanish film crew and cast for the Spanish version of White Lotus who have currently taken over the main bar area. It’s very intrusive. There is around 50 crew and actors along with all their equipment. They’ve taken sunbeds and umbrellas to use on the set which has left the rest of the hotel short which is disgraceful. If we would have known there was filming taking place everyday we would have changed our dates. We weren’t even given a discount on our rates when we booked even though someone surely would’ve known the filming was planned. They also take over the pools between scenes and the restaurant at breakfast. I’m still here at the moment and will update with full feedback as I go along. If you are due out first two weeks of July, possibly beyond I’d get in to your tour operator and ask some questions. Other than the above the Red level is basically a normal All Inclusive service and the All Inclusive is very budget and limited. The soft drinks in the mini bar are free but everything else is chargeable including the beers. The service is Great and the staff are excellent. The food in the restaurant is good and offers a reasonable selection. There is an element of entitlement amongst some for example if you have a sunbed and an umbrella and you pop to lunch there is a chance someone will take your umbrella or swap your bed for a broken bed. Saw this happen in front of my eyes. There is a good concierge service around the pool for getting drinks. Would I return? No, I feel I can get much better value for money elsewhere. we tried this for a change but really not impressed with the Red level nonsense and the film crew.

Disappointing experience. This was our second trip to the Gran Melia Palacio de Isora, and it was very disappointing compared to our first experience in May 2024. The hotel itself is very nice and well maintained, with a variety of pools. It caters well for young families, with kids activities and evening entertainment for adults. Both times we have stayed for two weeks. On our second visit the hotel was significantly more busy, and this really contributed to why our experience was far worse, since the service levels significantly dropped. I would not recommend going during half term or busy periods. The quality of the food had also deteriorated from the year before (a move towards quantity vs quality), and we had some concerns over food hygiene. Clearly at the buffet it is hard to keep flies away from the vast array of food on display. At times the hotel felt under staffed.

This is the worse option you can get in Southern Tenerife Island. Do not come here! Be ready for a really bad experience and pay for a Luxury hotel. You pay extra for a Deluxe room and ask for view to the gardens and what you get are views to an industrial park behind the hotel! This is what you get in Gran Melia! You talk to the receptionist and what you get is that if you want you can pay for an upgrade to another room. The reality is that you have already paid a very expensive hotel and extra for the deluxe room, I do t want to even think what will you get if you don’t pay the Deluxe option, probably views to a a land field or Romero g worse. You call from the room to reception and after 10 minutes nobody answers so you have to go down and realize that half the people in the reception are free. You want to use your half board option and not all the restaurants are available all days and some are only available for lunch so the announced choice of many becomes 2 options! What you get from the customer service is “but you can go to the other restaurants in the hotel and you will get a 30% discount” is t this great! After having paid a significant amount of money you have to go and pay more. You spare yourself upsetting yourself in the only week of vacation you have as it happened to us and find another hotel. Never come to this one!

Hotel and grounds beautiful. Food was excellent and staff very attentive, with special thanks to Carme. Hotel situated in Alcala, a small local town with amenities such as a pharmacy (5-7 min walk), service station (1 min walk) and numerous other shops in town. Bus stop opposite hotel, we traveled in to Costa Adeje in about 30 mins using the 477 bus.

I was looking forward to visiting this 5* hotel with friends to celebrate my 40th birthday. On first appearance when entering the hotel it certainly gives the wow factor, until we got given our rooms. We stayed in rooms 3015 & 3017, the views were ok. They looked out on to a garden with bali beds. The rooms weren't completely ready, tool bag and plunger left in one room and cushion covers missing on the patio set in the other room. There were 3 people staying in each room and we only had 2 mugs in the room. Not a major problem but this should have been known before we arrived. We had to keep asking for the tea, coffee and milk to be replenished as this was not done automatically when the rooms were made up daily. If we had any questions and asked the reception staff, no one seemed to be able to help. We spoke to staff at guest experience to try and book a boat trip but no-one seemed to know how to do this. In the end we managed to book it ourselves via a website. The food at the hotel was lovely and plenty of it. It is the little things that make an experience when staying at a 5* hotel and this hotel lacked all that and took the magic out of our stay. This hotel really let's down the Melia brand.