Gran Melia Palacio de Isora

We have been holidaying with Jet2 for a few years and I have never experienced such a bad experience. Let’s start from the check in, it took 40 minutes which normally took us 10-15 minutes max are done in previous places. I thought that was a bit strange, never mind. Get to the room and the shower gel/body wash was completely empty!!! I couldn’t believe it!! It means someone been in and out very quick to “ do the room “! I say that because the floor was actually dirty, in fact I found someone else socks under one of the beds that I moved!! This was the first half a hour in the room! Next: to sinks in the bathroom and guess what, one of them was leaking water so we couldn’t use it!! There is a phone in the toilet but broken too!!Do you think any of the managers came to apologise?? Naaa, they just sent a guy to bring some body wash!!! We were all inclusive but not all really!! In the mini bar some stuff is included and the snacks actually Not, again first time for me, wherever we have been, minibar was included whatever was in there!! We couldn’t order a Mimosa, which is cava/prosecco and orange juice but you can ask for half glass each and make it yourself ah aha ah ah!!! THIS ISNT A JOKE! Basically for the price you pay, you can get much much better value. Please don’t say you are 5 stars because you are a good 3 no more!!

We are due to leave the hotel tomorrow and having read some reviews before our trip which made me very worried I wanted to share that we thought this was a wonderful hotel and absolutely would return but have added some travel tips and suggestions for the hotel to make this an amazing 5* experience Positives. The hotel looks like a 5*. The pool areas are brilliant, the food we had was all wonderful quality. Staff were always very friendly and brilliant with our 2 year old. The children’s facilities were wonderful and the evening entertainment was fabulous! Traveller tips and advice for the hotel: the pool concierge are very strict with towels so make sure you get a pool card for children at check in or they won’t get a towel. The app to book restaurants just doesn’t work. We had to go to the hep desk to have any chance and were a bit disappointed not to get into the Asian restaurant which we heard was lovely. You can get food by the pool by ordering at the pool bars which it took us a few days to figure out. It would also be great if the hotel considered preventing guests from reserving loungers as many right by the water edge were unoccupied most of the day which was a shame. We visited during the storms and the staff really did go above to still make this a lovely holiday for all us of us travelling in the bad weather. It was lovely to see the place come back to its full glory in our last couple of days! Would absolutely visit again!

Unfortunately this was not a 5 star hotel! We stayed for 10 nights in the Red Level and would never stay here again!

Hotelrooms full of mold. Bad service, bad attitude. For this money there are much better options

We’ve just returned from a family holiday here as a group of six adults and a toddler, and overall had such a lovely stay. I’ve rated 4 stars, though if half stars were an option it would probably be a 4.5 - purely because there were only a couple of minor niggles, but nothing that detracted enough from what was, overall, a really enjoyable holiday. The hotel itself is beautiful - the grounds are incredibly well kept, with multiple pools and plenty of space, which meant we never felt crowded. Even during the sunnier days at the start of our trip, we had no trouble finding sunbeds, which made everything feel very relaxed and easy. Food and drinks were good across the board. We only managed to get into one of the à la carte restaurants, which was slightly disappointing and probably the main reason for not quite a “perfect” score. The app didn’t work for us, and as we hadn’t booked immediately on arrival, everything was fully reserved within a few days. That said, the buffet was consistently good - plenty of choice and a decent atmosphere, so we never felt like we were missing out too much. We were all inclusive, and I would definitely recommend this unless you’re only staying for a very short trip, as lunch and drinks can add up quickly otherwise. What really stood out was how well the hotel balanced its atmosphere - it felt luxurious and calm, but also genuinely family-friendly. Travelling with a toddler, we never felt out of place, as there were plenty of other families, yet it didn’t feel overly “kid-centric” or chaotic (though I imagine this might feel different during peak school holidays). If I had to offer any final suggestions, it would be around refining the dinner reservation process, which felt a little difficult to navigate during our stay, and exploring ways to ease the small queues for the buffet at peak times. I’ll admit I was slightly apprehensive before arriving, having read a few mixed reviews, but in reality we had a fantastic time even with some mixed weather. It struck that perfect balance of relaxed, easy luxury, and we wouldn’t hesitate to return.