Gran Melia Palacio de Isora

We have just come back from a week’s stay here and I can’t recommend it enough. We travelled with 4 adults and one 2 year old and everything was perfect. The pool area and splash park was perfect for my little boy and he loved every second. The room had everything we needed and more. The food and drinks are the best I have had at an all inclusive hotel. The service we had was absolutely brilliant. If you are thinking of staying here then book it, you won’t regret it!!!

First thing first this is not a five star hotel it doesn’t even come close so if you’re booking or already change your mind maybe this is a Spanish five star hotel because the Spanish will put up with flies and cockroaches and bugs! When you arrive at the hotel the outside looks beautiful the reception area is immaculate and the reservation staff are really nice. There’s a few guys outside who are really helpful the place is massive so you don’t feel too crowded. I’m not about it for the good points. Not a bad points like I said in the main dining room that fly’s everywhere. Even birds packing the leftover food left on tables apparently the banana plants locally attract fly’sthat’s why there are so many of them. And there is nothing they can do about it. The hotel has a serious bug problem. In our first room with cockroaches the biggest ones I’ve ever seen when we told reception they offered just to put sticky pads down to catch them and expected us to stay in the room. When we asked to change rooms, they looked at me like I had two heads like I didn’t think it was acceptable for my family and children to stay in a room with cockroaches crawling around at night making noises when we did finally change rooms it wasn’t much better as they was bugs in their new room as well. regarding the rooms they are clean to a point but poorly maintained room service come every day to clean your beds and put new towels in your rooms. We reserved a Bally bed for €200 that includes seven hours of drinks and food, but as there is no staff to serve these beds in the seven hours we managed to get free drinks and one meal when we mention this to the manager and there is lots of managers she told us. The hotel has a problem recruiting staff because there is no houses around the hotel as the hotel is in the middle of nowhere. also on these ball beds there is a call button for the Service to come but the biggest con is they don’t work. You have to go down to pool concierge to tell them you would like a drink and food and as the place is massive it does involve a five minute walk there and back to talk to somebody often there is nobody at the pool concierge so then you have to go all the way through the hotel up the stairs to reception then they tell you they will send somebody but as there is no staff there is nobody coming It does say something for a hotel to have so many managers to deal with complaints. And when you do speak to somebody they just apologise tell you they know the problems and because they are stubborn and probably trained too just keep agreeing with you to a point you lose all hope and walk away and just put up with it counting down the days till you go home we are just our problems with our Jet2 rep Who off the record agreed with us? That is not a five star hotel and there is big staffing problems and they don’t sort issues out quickly. another thing is as there is lots of Spanish at this hotel there is lots of feral Spanish kids running about or hanging about you and your family because their parents have disappeared hoping you will play with them or entertain them and in the evening, they’re just running about everywhere while our parents are nowhere to be seen. If you do decide to go you will see parents filling there baby bottles up with the milk at breakfast. And lots of others filling drinks bottles up. With juice and water at breakfast because drinks are so expensive at the hotel and the reason why they’re expensive is because the hotel is in the middle of nowhere there’s no shops to go and buy stuff from to the hotel can basically charge what they want we witnessed people walking through the side door of the main restaurant in the evening getting plate of food and desserts and taking them. I presume to their rooms to eat and this happened daily. The kids were constantly not going through the main door through the side door that is left open helping themselves to ice cream and sweets and then sometimes bringing food back for their parents who are sat in the main outside area drinking and watching the entertainment and I don’t blame them because for a family of free to eat in the main restaurant is €125 and you surrounded by fly’, feral kids and quite frankly people who don’t know how to behave in a food area

This is an excellent hotel, nice rooms, great food options, multiple pools and access to the public beaches (not too crowded), attractions for kids

Five Stars? Far from It on Cleanliness, Service & Organization Review: We (2 adults, 1 teenager) stayed five nights at this hotel – and left deeply disappointed. Technical Failures: On the very first night, the shower turned on by itself in the middle of the night. A technician came but couldn't fix it, and we were disturbed on multiple nights by the shower spreading water. Poor Cleanliness: We found other people’s hairs in the room, bathroom, and on furniture. Public areas were superficially cleaned—e.g., grimy placemats in the restaurant. Broken Safe & Time Lost: It took seven (!) technicians over two days to deal with a jammed safe that had to be drilled open. We lost three hours of our holiday time—no apology, nor the smallest gesture of compensation from management. Carelessness & Dietary Intolerance: Despite clearly ordering oat milk, we were repeatedly served latte macchiatos with cow’s milk. Dangerous carelessness for guests with intolerances. Billing chaos & check-Out Shock: The bill included numerous expensive charges we never made—apparently fraudulently added by other guests using our room number. How can such sloppy and inaccurate billing like this even happen in a so-called five-star hotel? Instead of an efficient resolution, we had to watch the receptionist painstakingly reconcile each charge with other billing discrepancies on the hotel’s side, in a slow and time-consuming process with a manager. No apology, no remorse. Utter lack of guest-orientation. Even at final check-out, no one asked if everything was okay—complete indifference towards the guest. Bottom Line: Technical breakdowns, hygiene failures, major organizational and control flaws and lack of appreciation for guests. This is nowhere near five-star quality. Definitely not recommended.

The Palacio Isora may have a prestigious name, but our stay was far from a five-star experience, specially for a Melia hotel. The hotel is clearly aging and in need of updates. The Kids Club is unreliable – about half the time, parents are required to stay, which defeats the purpose entirely. Booking a restaurant is a logistical nightmare: you have to send an email a month in advance, changes are not allowed once confirmed, and mistakes in reservations are frequent. To make matters worse, restaurants sometimes close without any prior notice. Whenever there’s an issue, be prepared for a time-consuming chain of “talk to my manager” – staff member to supervisor to manager to senior manager – only to end up with no solution at all. Even with Red Level access, we constantly had to fight to use the services we had paid for. The only saving grace was the politeness and kindness of the staff, who genuinely tried to help, but even their goodwill could not compensate for such poor organisation and service. A true 5-star experience should be seamless, stress-free, and worth the price. Sadly, this was not.