Gran Melia Palacio de Isora

Returning to Gran Meliá Palacio de Isora feels like coming home ❤️ Our journey with this beautiful hotel began back in 2012, and between then and 2018 we were lucky enough to visit seven times. After some time away, this was our first visit back — and it truly reminded us why we fell in love with it in the first place. Everything was simply amazing. The setting, the atmosphere, the service… all as special as we remembered. A heartfelt thank you to Mario at Red Level, who made our arrival seamless, helped with our reservations, and kindly arranged a small extension to our room on departure — such a thoughtful touch that made a real difference. And a very special mention, as always, goes to Beatriz G. We have had the pleasure of seeing her on every single visit over the years, and she is just as incredible as ever. Her warmth, attention to detail, and genuine care for guests has never changed one bit — she is truly one of a kind and a big part of what makes this place so special for us. Credit to Meliá for recognising and looking after such wonderful staff — they are your greatest asset. We’ll definitely be back again soon 🌴✨:

We have been holidaying with Jet2 for a few years and I have never experienced such a bad experience. Let’s start from the check in, it took 40 minutes which normally took us 10-15 minutes max are done in previous places. I thought that was a bit strange, never mind. Get to the room and the shower gel/body wash was completely empty!!! I couldn’t believe it!! It means someone been in and out very quick to “ do the room “! I say that because the floor was actually dirty, in fact I found someone else socks under one of the beds that I moved!! This was the first half a hour in the room! Next: to sinks in the bathroom and guess what, one of them was leaking water so we couldn’t use it!! There is a phone in the toilet but broken too!!Do you think any of the managers came to apologise?? Naaa, they just sent a guy to bring some body wash!!! We were all inclusive but not all really!! In the mini bar some stuff is included and the snacks actually Not, again first time for me, wherever we have been, minibar was included whatever was in there!! We couldn’t order a Mimosa, which is cava/prosecco and orange juice but you can ask for half glass each and make it yourself ah aha ah ah!!! THIS ISNT A JOKE! Basically for the price you pay, you can get much much better value. Please don’t say you are 5 stars because you are a good 3 no more!!

We are due to leave the hotel tomorrow and having read some reviews before our trip which made me very worried I wanted to share that we thought this was a wonderful hotel and absolutely would return but have added some travel tips and suggestions for the hotel to make this an amazing 5* experience Positives. The hotel looks like a 5*. The pool areas are brilliant, the food we had was all wonderful quality. Staff were always very friendly and brilliant with our 2 year old. The children’s facilities were wonderful and the evening entertainment was fabulous! Traveller tips and advice for the hotel: the pool concierge are very strict with towels so make sure you get a pool card for children at check in or they won’t get a towel. The app to book restaurants just doesn’t work. We had to go to the hep desk to have any chance and were a bit disappointed not to get into the Asian restaurant which we heard was lovely. You can get food by the pool by ordering at the pool bars which it took us a few days to figure out. It would also be great if the hotel considered preventing guests from reserving loungers as many right by the water edge were unoccupied most of the day which was a shame. We visited during the storms and the staff really did go above to still make this a lovely holiday for all us of us travelling in the bad weather. It was lovely to see the place come back to its full glory in our last couple of days! Would absolutely visit again!

Unfortunately this was not a 5 star hotel! We stayed for 10 nights in the Red Level and would never stay here again!

Hotelrooms full of mold. Bad service, bad attitude. For this money there are much better options