Melia Salinas

The Hotel is beautiful and the team are incredibly friendly and welcoming. The rooms are clean, bright and welcoming with tea and coffee making facilities, plenty of towels. Robes and slippers are available to purchase. Rooms are cleaned daily, and turn down service each evening. Pool towels available daily. Could always get a sun bed but you do need to be up and put your towel down by 9am if you want to bag a sun umbrella. We could generally get a sun bed every day though. Bar and waiting staff are friendly and welcoming. Everyone stops to talk to you as they pass with a smile. Food is good quality but repetitive. This is normal for an all inclusive. On the whole the food was fresh and colourful and tasted good. Other reviews mention flies but we did not experience this. We tried one of the other restaurants but to be honest, I didn't rate it. All pretence and nothing else. They expect you to pay for wine and give you the wine list but the house wines are included in your all inclusive. Make sure you request this as otherwise you'll be stuck with a bill. You can only book in and we had option of one day and one time but when we were there, there was only 3 other tables occupied so think this is another strategy to make you book. Food comes out within 5 minutes or ordering. You have no time to chat and enjoy. Then main course 5 minutes after you finish starter. Very rushed. Food wasn't that good either. I agree with the reviews about the drinks. It does take a good 15-20 minutes to get served and then another 10+ minutes to get the drink. The Hotel was under occupied so this really shouldn't have been an issue. As a 5* this should be addressed as waiting so long when you've paid a premium is not on. It would also have been better if we could have order a bottle of wine but this was not available. The beech bar was not used as we didn't think we should have to pay for drinks with this is a part of the hotel. The evening entertainment was ok. The Hotel was a bit too quiet for us but that's personal preference. We prefer a bit more of a vibe in the evenings but if you want a quiet and relaxed evening then this is for you. Downsides are the hard sell at Reception with you check in. You're greeted with a smile and a drink. It's lovely but then you're offered and upgrade which at first you think is free and then the hard sell comes in. It will cost you in excess of €800 to upgrade your room. This then gets reduced once you say no, but then you're told id you don't agree now you cannot come back later once you've given it some thought as you will have to pay the web price. We learned that they do this to 'everyone', so be warned. We then get a handwritten note and told we had a fodt waiting for us in the reserve. Again, this was another hard sell. We didn't go as some other guests told us that they just want you to join their members club. It's pretty poor strategy to be honest as you already pay a premium for 5*. So what they're implying is that you're not receiving 5* as they can upgrade you. All in all it is a wonderful hotel. Its very clean, calm, relaxing and staff are amazing. We did have a great relaxing week here but I think the hotel management could do better wirlth their strategy. 5* means 5* after all and I feel that some aspects were not up to par. That being said we would come again.

Some staff I need to mention before I review in full: Dalyne Soraya Armando Carlos Alba Victor (entertainment manager) Paula (restaurant) Paula D (concierge) Miguel (Graciosa) Emmanuel (waiter) Karen (concierge) Carina (concierge manager) Hamza (reserve bar) Jonathan (reserve bar) Carolina (reserve bar) Maria (Graciosa) Andrea (Graciosa) All of the staff are so friendly, hard working and dedicated so I'm sorry I can't mention everyone but the above people were who we interacted with most frequently during our stay and made our holiday very enjoyable! Thanks again to all of them! We had booked a Reserve ocean view suite with whirlpool which according to the hotel website, should be positioned on the top floor. We were initially put in a second floor room in front of lots of palm trees which blocked any view of the ocean and was also directly above the entertainment area at night. We were very disappointed with this and asked to be moved which did eventually happen two days into our stay. Not the best start to our 14 day holiday but we ended up in a fantastic room with two bedrooms and some living space. We stayed with our 16 year old daughter, myself and my husband. The restaurant staff were fantastic at helping her navigate the food choices and her allergies to egg and kiwi. Miguel at Graciosa was so attentive and looked after her every time we visited. He also made a special dessert especially which was egg free. Graciosa and Cappella were our favourite restaurants. The Malva buffet was also very good, plenty of choice and the food overall was a very high standard. We had an incident at Samira unfortunately when I was served lamb koftas, one of which was raw in the middle. When I told the waiter he seemed to be a bit annoyed and didn't apologise. He spoke to the female restaurant manager who came over to say that the koftas are made to be like this?! And was I not asked how I wanted them cooked?! This seemed to be a feeble excuse to cover up the fact that one out of three koftas was undercooked and should not have been served to me. An apology would have been enough rather than trying to cover a mistake in the kitchen. It put us off returning there and my suggestion is to encourage your staff to take accountability when a customer is unhappy with what has been served, apologise and say that they will let the kitchen know. The allergy information on the menus doesn't seem to be very accurate between what is on the app and what is presented in the restaurants. Cappella pizzas on the app indicate egg but the restaurant menu doesn't list egg as an allergy. Also please note that anything with a mayonnaise type dressing will have egg - seemed to be a lot of dishes with a mayo style dressing but no egg mentioned in the allergy symbols below. The hotel facilities are of an excellent standard, super clean and well maintained. The gym is well equipped however very hot and no air conditioning. Went once but couldn't return due to the heat and no air flow. We were surprised that there wasn't pool side waiter service at the Reserve pool given the 5 star status of the hotel but the team at the bar were fantastic and we enjoyed the cocktails and food every day. The Alula beach bar is now private with 20% discount offered to guests. We got a text a week before our holiday saying that this was the case. A bit annoying as we were looking forward to enjoying drinks there as part of the all inclusive. A real shame too because it was empty every night we walked past. It can no longer be a sustainable business and I'm very surprised that Melia doesn't just buy them out and use it for their guests. Overall we really enjoyed this holiday even with the few negatives we had. It wasn't a cheap holiday so we had very high expectations. We would return but with the expectation that the problems we had with room location would not happen again and a bit more reassurance around allergy information on the menus.

This was the second time my wife and I stayed here. The hotel has is a great place for a quiet, luxury stay. We don't drink alcohol, but we eat plenty, so on balance the all inclusive was good value in our opinion - as the food was a 4* experience. Everything in our view was a strong 4*, but not quite 5*. I'll explain why. The key positives: 1. Room - lovely room, premium ocean. Very clean, new beds, great views. 2. Food, very good. As with all all-inclusive after 5/6 days it does start to repeat. 3. Service/Staff - very attentive, very polite, very good. 4. Pool - this is where I begin to have a problem with the reserve upgrade. the reserve area (at an approx cost of £100 per day per room) has a quieter pool.....and the sun beds have a cushion on them, which are more comfortable than the standard beds in the larger all-access pool. We don't think this upgrade is worth £100 per day. The only other 'reserve' benefit is an al-a-carte breakfast, which we didn't want to use, as the service was slow sometimes - and we loved the Buffett style breakfast. The was a concierge service for reserve via WhatsApp - but this wasn't a major pro in our view. We will visit the hotel again, but will not upgrade to the reserve. I would ask the hotel management to really think about their 'reserve' offer. It is perceived by many guests as divisive - and unless there is going to be a significant different offer in terms of room/service/pool - then it doesn't really offer value (in our opinion). So in summary, if all guests had the 'reserve' experience, and the experience had a few more features - personal concierge for all staff, and a nominated and named staff member....as an example. thank you to all the team for a lovely holiday.

Just back from a 12 day stay at the Paradisus Melia Costa Tequise. This was our 3rd stay at the hotel, but our first since the hotel upgrade to the Reserve and Restaurant areas. Yes the reserve services are a little more expensive but the benefits to help you relax are first class. As already highlighted in most reviews, all the staff are amazing and very attentive from the pool attendants to the senior staff members. There are too many to name them all but I would like to specially mention the a la carte breakfast team in the Samira restaurant Sophia, Sara, Rocco and Imma who were so kind and bubbly every morning and the reserve pool bar staff Hamza, Christina, Lis, Jonny and Jonathon who kept me topped up with great food and rosé wine. We did not have any issues booking the a la carte restaurants and ate twice at the Mediterranean La Graciosa and the Italian Cappella. Our Reserve suite was wonderful and cleaned every day with turn down service every night with fresh towels and chocolates. All the reserve reception team were wonderful and could not do enough for us. We did not have any problems getting a drink in the Ginger Bar at night. The bar staff work very very hard and can make some 250 plus cocktails in a evening session as well as serving regular beers and spirts so I guess sometimes service could be a little slow but we did not experience any long waits during our stay. A special thank you to Gabriella a new member to the bar waiting staff who worked so very hard and always had smile on her face no matter how busy the bar service was under. We had very enjoyable stay and would recommend the reserve upgrade if affordable. You will not be disappointed if you stay at the hotel and will we be returning.

We had an amazing weeks stay here recently, as others have said the hotel is beautiful, great location, food was amazing and the staff were friendly and professional. Ontop of that, half way through the holiday I decided it was the right time to propose to my beautiful partner, I went to the concierge team for help and advice and they went above and beyond to help me plan something special within a few days. Special mention to Chandi who was able to find a professional photographer on the island within a day, to capture the moment, and also helped reccomended some great locations to go to. Also Anica, Carina, Prisclia were really helpful in the planning and organising. I cant imagine another hotel chain that would be that invested and genuinely happy for us during and after the proposal. So thanks again.