The Ritz-Carlton, Abama

Back again for our 4th visit and it didn’t disappoint! Welcomed back with a gift of cava and a fabulous suite. The room was very spacious and very well equipped. Staff are all lovely. Breakfast was fantastic, so much choice. The main pool was not overcrowded and even at 11am there were loungers free. Only one minor issue was the set up at the beach, the loungers etc are quite shabby and could do with a refresh to mirror the rest of the hotel standards. We will be back, sooner rather than later I hope!

Great property with amazing view for that it is perfect .CON. I was in room 220 in private luxury section of hotel for 5 nights air condition did not work ...it is broken,,please fix it. ( they gave me about 300 eu of my bill out of 3000 cdn i pre paid... missing my key and 3-400 eu very first day from my room which hotel after 2 weeks denied any compensation ..dont leave any valuable in room. like insuarance and west jet dnied any responsibilty....beautiful view but hotel is full of flies which they cant help....will i ever go there again NO.....lopeson has great property ah gran canary......Platinum member for life. what a joke it was.....there properties was great in my trip in Madrid,Valencia ,Seville......good bye Ritz Tenerife Not Ritz quality when you ruin somebody holiday with polite insult......very upsetting....

I should start by saying that I had been skeptical about this hotel based on reviews but I’ve been pleasantly surprised. I’m clear there are very much two camps which consist of guests who are expecting luxury that realistically could never be achieved at the price point this hotel pitches itself at and those who have stayed in lots of similar luxury hotels and appreciate and understand that it isn’t £2000 a night so four seasons quality isn’t to be expected. The hotel setting, communal areas (excluding the pool) and room sizes are fantastic. There are some areas that could be improved in terms of damage to rooms etc but generally it’s pretty good. The service is very mixed with the only team members really fitting the ritz Carlton brand being breakfast although, even they seem a little disorganised. The pool service is shocking and it feels very clearly that they are in desperate need of training. They do not walk the pool and aim to take guests orders which in practice ends up meaning guests spend less - not great business sense in my opinion. The check in staff were fine but a little slow. The housekeeping team are excellent and the room was always clean including a good turndown service. The valet parking guys were also very good. The food is generally appalling with the exclusion of breakfast. The prices are disgraceful and the portions tiny - you are a captive audience so don’t have much choice but what’s rather funny/odd is that nearly all guests commented on the fact they’d resorted to having an extra large breakfast to avoid buying food at the pool - not very smart from the hotel as their chance to claw back some money from a guest suddenly vanishes. A burger and chips should not be nearly €30 euros and be the portion size it is. The main swimming pool is tired although they have already made clear it’s due to be re-furbished. The loungers and numerous broken umbrellas however could have been changed sooner which I think would have given the impression of a pool in slightly better order - that’s an easily avoidable mistake. The pool itself is fantastic for families as it offers lots of little pockets for children to play or adults to relax in. During our stay, Darktrace (an American AI Cybersecurity firm) had a corporate function. Whilst this is common in lots of hotels of this size, the hotel could have explained/highlighted it better ahead of time. The Darktrace staff were a mixed bag with a few American staff members who were very loud and somewhat obnoxious although most were very respectful. The hotel handled the closure of the pool as best they could and so I disagree with reviews who say they “closed the pool”. It was closed very briefly for one evening from around 5pm. Overall I think the hotel is actually really good and, with a refurbished pool would be even better. I don’t know who’s in charge of F&B at the resort but they are doing an awful job. The lunch menu at the pool should offer more than some very basic choices (have a look at other Ritz Carlton hotel menus worldwide) and be slightly more sensibly priced (people would end up spending more). It’s clear that some guests haven’t actually stayed in a Ritz Carlton hotel (effectively a more luxurious Marriott) but I think on balance we would probably return as most of what was done was quite good for Europe.

As a lifetime Titanium elite member of Marriott Bonvoy Club I have been to lots of amazing Marriott properties globally and have to confess this one truly stands out. A truly outstanding setting and hospitality on offer - staff is super friendly, the resort is well maintained and facilities on offer are great. Lot of restaurant choices around the resort so a self sufficient place to spend a few days away in elegant peace and quiet. This one definitely scores 10/10 in my humble opinion.

We booked this as a rare and restorative family holiday, expecting Ritz-Carlton standards of calm, service, and facilities. What we actually experienced was systemic disorganisation, declining standards, and an undisclosed corporate event (Darktrace) that effectively hijacked the resort. From arrival, basic service was chaotic: restaurants booked out with no realistic availability under the full-board package we had paid for. Families were left with only two viable options for dinner, one of which was closed from Sunday through to Wednesday, and the other closed entirely on Saturday for the private event. This meant that for much of our stay there was effectively no family-friendly dining choice at all. The “corporate club” takeover was not disclosed at booking. It led to: • Main pools closed or cleared early, sunbeds physically removed for private use. • Ear-splitting sound checks, drums, and DJ rehearsals dominating the resort for hours in the afternoons and evenings. • Branding and set-up everywhere, turning the resort into a conference venue with families as bystanders. Meanwhile, service was systemically poor across the board: • Poolside food arriving late, wrong, or in disposable cartons, undermining the experience. • Drinks ordered and never arriving, or being substituted without warning. • Staff repeatedly apologising but clearly overwhelmed and unsupported. • Housekeeping removing fruit and towels without replacing them. • Pool areas left scruffy, with food and litter left lying around. This is not a case of isolated lapses or one bad day — the whole operation felt overstretched, inconsistent, and fundamentally geared toward corporate contracts rather than paying guests. It has been exhausting, not restful. Instead of luxury, we’ve had to spend our time chasing staff for basics, managing constant disruption, and feeling like second-class citizens in a hotel we paid premium rates for. Ritz-Carlton should not be selling this as a five-star family resort while simultaneously renting it out to private corporations. It is misleading, a breach of what was promised, and absolutely not the level of holiday we booked.