Hotel Hotel

A trendy, arty hotel with lots of dark mood lighting. Located close to other major hotels, but there did not appear to be anything else in close proximity. The rooms were relatively quiet during the evening. There was considerable construction noise in the morning. The room was of a good size but there was limited storage or bench space. No desk. No natural light into the room. The bathroom was OK, but the shower glass screen was too short, meaning that water went further than the shower surround. Toiletries are in bottles screwed into the wall like some cheap hotels do. Room cleaning was inconsistent. Water was provided on some days and not others. Tea bags were not always refilled. Tried to phone reception but could not get a response. Ended up having to get dressed again and go down to the reception to get some tea bags. Breakfast was limited for anyone allergic to eggs. There were very few items on the menu that did not contain eggs. Toast was more like hot bread, and fruit juice was like soft drink. For the price, I would expect actual juice. I only bothered on one of the 4 days I was staying here. The staff I encountered were helpful but overall I did not regard this hotel to be good value for what was paid.

Stayed in their smallest room - the sun snug & loved it. Really well appointed room with lots of character, as was the hotel. Will stay again if in Canberra. Restaurant & gym also excellent. Service very good ………………………………………………………………………….

Dark hallways made it difficult to see the room numbers. Dark rooms made it difficult to see inside luggage and find wall switches and powerpoints . Dark restaurant made it difficult to read the menu. Lovely view, but framed by spider webs and bird shirt on the window ledges. Would I stay there again? An emphatic “no.”

Everything about our 2 night stay was brilliant. On arriving I went to reception to check in and the staff was amazing. He told me where to go for parking and how it worked. He filled me in on where everything was in the hotel including where to find the breakfast dining. We stayed in the Atrium room which was huge and very comfortable. Then we went into our luxurious bathroom. It was beautifully modern and so big you could lose yourself. It has two showers and a giant bath. All the ammenities like shampoo, conditioner, body lotion etc were very high quality and smelled really good. And the bed was one of the best we have slept on. A big statement as we have travelled overseas on numerous occasions in places like New York City and Chicago to name a couple of. It was so comfortable I have asked the staff to let me know the brand so I can buy one. The breakfast each morning was excellent as well. Well worth it. We intend to go back no question.

We originally booked the Snug Sun Room, but be warned — there is no “sun” in this category. The room was dark and lifeless, something even staff acknowledged at check-in. To their credit, they generously offered an upgrade to an apartment, but unfortunately that was the start of a nightmare stay. The apartment faced a six-lane road. While there were views, opening the windows was impossible unless you wanted to lose your hearing. Inside, things got worse. The living room couch was covered in stains — absolutely disgusting. The bathroom was no better, with mould in the corners and dirty tiles that hadn’t been cleaned properly in a long time. The “bed” was actually a pull-out, far from hotel standard and certainly not comfortable. Worst of all, when we woke up in the morning we discovered items behind the bed, including a bottle of KY jelly and other trash, all covered in dust. It was revolting and inexcusable. We packed up and left in record time. When raising these issues with the duty manager, he attempted to shift the blame to the apartment owners — something we had to remind him was irrelevant, since it was Olovo Nishi selling the room. He did offer a $200 voucher, but we never heard from him again. My advice: stay clear of this property and choose another hotel in Canberra.