Peppers Gallery Hotel

Survey Very Disappointing high expectations to reality just didn’t deliver. The hotel is tired & in need of maintenance throughout, poor lighting throughout rooms especially bathroom being very hard for my wife to do makeup and hair. No towel hanging rails (very hard to dry towels) curtains in living area need maintenance, blind in bathroom also needs maintenance. Very few power points, no usb outlets, no clock, bedside table not flat, basin, under rim very grubby. On a positive note comfortable bed & pillows, large spacious room and good breakfast.

Overall, the experience was pleasant. The hotel has a welcoming, light, bright entrance; a cosy (but small) bar; buzzy restaurant. The rooms are spacious (which is great!!). Staff are friendly but many worked there as a support job ie uni students. The room's air conditioning would not heat up despite setting the temperature to the required degree. There are no telephones in the room. Guests are provided with a mobile contact number if they have any requirements (could be tricky if there's an emergency). A QR Code is displayed for Room Service orders. Bathroom was well appointed but slippery floor in the shower, which made it potentially hazardous. We requested a non-slip bath mat but we were advised that this could not be supplied. This would have helped. Anyway, we got around that. At least the water temperature was hot (unlike the room temp) and shower pressure was good. Many of the TV channels, particularly ABC, were not working. Location of the hotel was very convenient and close to many restaurants. Parking was a bit pricey at $40 per day, particularly as it is self-parking and not valet parking. The procedure was also not straightforward or convenient, especially if you have to be in and out of the cold to park the car (Sigh...). Would I recommend the hotel? The Luxury Escape Package was very good, which is the reason we stayed there. Breakfast was also included and well presented. Service was good.

Worst place to stay in, unhappy they weren't able to accommodate with any of our requests at all, requested for a trundle bed and when asked for room service they told us to go to the restaurant ourselves. They have no parking available at all, you would need to go to a wilson's parking which is more expensive. Stay elsewhere, especially if you have a family. This accommodation is equivalent to staying at a backpackers to be honest.

The heating only blew out cold air, so on a sub-zero night in Canberra, there was no heating in the room. I needed to request an additional blanket and sleep with one of the bathroom towels in order to stay warm overnight. Bedhead was disintegrating. TV worked in the evening, but stopped working by the morning - perhaps the cold shut it down. The breakfast buffet was laughable. Staff did not seem surprised at all that there was no heat. I felt sorry for the other guests that I saw, wondering if their experience was as bad as mine. Never, ever again. This has put me off all Peppers hotels, and I will think twice about Accor moving forward also. Absolutely awful.

Terrible condition room. Bedhead is falling apart, air-conditioner fan for heating was so rough and noisy it felt like the bed was vibrating, we could have been staying at an airport. Reception said “oh, we’re doing renovations”, but i see there is a review from a couple of months ago making the same complaints… so what does that tell you, they couldn’t care less. We won’t be back.