Dreams Sands Cancun

Comfortable rooms. Slightly inconsistent customer service and food quality. My son’s room didn’t have air conditioning first 2 nights - they were focused on fixing it, bringing him fans instead of moving him. Should have moved him right away. Had to be a little ugly to get attention. Spa was great, and so was preferred lounge. We loved the preferred pool, but wish it had been child free zone. Room service never answered the phone. But we didn’t have problems with seaweed like other hotels did. Pool and water activities great, and the entertainment team was great.

Thin hotel walls, decent food but not great. Watch for the upsells and don’t fall for them. Beach and pools nice, service staff (servers, maids, room service) excellent. Nice thing about restaurants is that you don’t need a reservation, first come first serve, but while the food is good I didn’t find it to be excellent. Also, they tell you you need to have nice shoes to enter restaurants (closed toed—sneakers for men, not flip flops for women) which is not in the description, but the restaurants don’t deny you. It was at check in they made a big deal and let me know I could have the buffet or go buy shoes.

The bed was very firm. We stayed in the preferred room and the service was excellent. The beach is amazing but my family’s rooms were outdated. The food was ok, some times you go back the next day and order the sandwich dish & it taste totally different. Restaurants were hit or miss.

Staff so friendly to our daughter. As or other child was in japan. Made her feel like home. Inviting her to activities and meeting other people her age. Food amazing and dinner on thw beach was a big thumbs up. Shows and entertainment was amazing. Pool and sea was really lovely private. Would recommend this place

Delicious food buffet & desserts. Good night shows. Great overall service from all the staff. Bartenders Miguel & Ervin good vibes & good drinks.