Dreams Sands Cancun

Dreams Sands Cancun was a last-minute choice and a pleasant experience, for the most part. Rooms are clean, comfortable and well appointed, we had a great view. Buffett offerings are pretty decent, beachside service is prompt and friendly. However, there's a constant push to buy extra services. El Gaucho Restaurant conditioned us getting a table to a purchase, hostess clearly stated "you have to wait 1.5 hours for a table but if you purchase X item I could get you a table right now" many available tables were visible. The Japanese restaurant has a similar arrangement for the hibachi section. This practice is off putting and annoying!

My stay at Dreams was truly exceptional. The staff was warm and welcoming, providing excellent service throughout my visit. The resort offers five or six different restaurants, each serving delicious, high-quality meals. Every dining experience exceeded my expectations. Overall, I had a wonderful time and would highly recommend Dreams to anyone looking for a relaxing and enjoyable getaway.

Very nice overall. The knee high shallow natural pool ( it's really shallow for 200m or so) was very cool. Food is really good and a wide variety. Pools are nice but I hurt my foot and so did my daughter due to missing tiles. Drinks are really well mixed and delicious. Everyone on staff is extremely nice 👍🏼... But.. lol.. I didn't like that most of the beach was "Preferred club" meaning $30-$60 usd more per day 😳.. On the regular side in the front there are huts 🛖.... that you have to rent and the are postioned in the front row and then they have a huge section blocked off for weddings and a nature reserve due to a endangered specie of tree 🌳. Sooo there would be a panic in the morning to reserve beach chairs. Really cheap 😒. All in all good though I gave it 4 stars

To say I was disappointed is such an understatement. Please listen to the reviews saying how bad this hotel is. I wish I had. I thought it was just picky people but clearly it was not. Saying this resort is a 4-5 star is pure fraudulence. It is so old and run down it’s criminal especially for what they are charging. The rooms were beyond FILTHY. The lack of upkeep and deferred maintenance is simply ridiculous. It was GROSS! Management was so unhelpful and simply did not care. They showed me different rooms and each were just as bad as the last. The only positive thing was that they have a great beach. Servers were very nice in pool and beach area but the service at restaurants were extremely slow, even though u were leaving generous tips. The pools were in such bad condition with missing tiles EVERYWHERE. I can see some missing here and there but it was half the pool. Very unsafe. People were getting cut. If you wanted the nice pool you had to upgrade to the preferred side which btw they try and up charge you for once you get there, I was sent emails offering better pricing. We were beyond disappointed. What a waste of my money for my 35th wedding anniversary!!! I booked this resort because I’m a world of Hyatt member and Dreams is under their umbrella. I thought they stood behind their brand but clearly they do not. They did nothing to help but offer to be a liaison. After two hours on the phone with them and hotel management they did nothing. All I got was a 25% discount because I had to pay for the upgraded preferred side so my diabetic husband didn’t get cut in the main pool. We even got the phone line disconnected and no one bothered to even call me back. They said they could do nothing. Why will I ever trust the name Hyatt again???

BEAUTIFUL resort with an absolutely amazing beach. Shallow and swimmable and walkable. The service was FIVE STAR. Special shout out to Gerson, Mario, and Anahi who served us beachside and made sure our drinks were never empty. The E-Team was phenomenal - Leilani were especially helpful and fun.