The Resort is "OK" but unfortunately not a Dream. Maybe it was 20 years ago. But now the rooms are just old. The entrance/lobby has been renovated and looks nice and fresh. Rooms, elevators and everything besides the Lobby however is old and used. Rooms are clean but nothing special. Aircondition is loud. Food selection is good - quality is just OK - so are the drinks. Some parts (pools; beach chairs and areas near elevator and rooms should be cleaner. There is often used glasses and rubbish around. I would recommend to spend 100-150 USD more and stay at Hyatt Zilara or Iberostar. Its well spent money. For a price of 300 USD + I expected more at Dreams Sands. Beach is nice - if no seagrass is around (which can be smelly) Book on the cheapest booking page is recommended. It is a property of World of Hyatt. However, no additional status benefit is given for guests with status. So why book directly if other websites are cheaper?

It’s crazy to me any time I see a bad review on this place because it was way better than I expected. The food is as good as all inclusive can get I enjoyed every meal and the drinks are really good. If you’re worried about them “under pouring” just ask for a double it’s all inclusive. The room was beautiful and cleaned top to bottom every day. The room service was also very good. The beach was the best I’ve ever seen. Perfectly calm water and white sand. The pools were nice and the pool bar was fun. Preferred or not you had servers on the beach taking food and drink orders. They did plenty of games and shows and activities every day and encouraged everyone to join. Truly the best part of the resort was the staff. All besides one of the beach servers went above and beyond. I have celiac disease and at the buffets the chefs would walk me through and tell me what I could eat. As everyone says Alex was amazing and would set up our chairs every morning and put his own belongings on them to make sure people knew they were reserved. Lorenzo was amazing also. Gustavo reserved us tables at the beach dinners and was so so so sweet. Impeccable service and made sure I had everything I wanted. Sadey and Farid were part of the entertainment staff and they were amazing. Farid told us he was new and I would have never guessed. He came and found us every day and could have talked to us for forever. We now are friends on social media and planning to meet again some day! When we left he said “he would cry” He truly was the nicest most caring all inclusive staff member I’ve ever met. All in all this place is so amazing not only because of the resort but the people. Every little need we had was met. Champagne and banners for our anniversary and even a going away gift. I would 100% go back and 100% recommend.

The hotel rooms were lacklustre for the “preferred club” rooms. The food was otherwise good but hotel staff in the restaurants (with the exception of El Patio) there was a tendency for rudeness. Most importantly during my stay hotel staff urinated in my luggage and on my clothes, as well as urinating on the belongings of my two friends whom I shared a room with. Some individuals from America that we met on our trip also had a rather extreme experience with hotel staff with items stolen out of their room and passports burnt (for whatever reason). If not for these experiences it might have otherwise been a pleasant holiday, but it was utterly and totally soiled by this disgusting display. Would not recommend staying here.

It's not a bad resort, but don't get hungry there around 5:00pm. Employees are somewhat confused about what restaurants are open around that time and how you have to be dressed for that restaurant. It turns out that Olio restaurant is the only one open around that time and chances are they would be almost out of food. Plus hostesses and waiters there would be in no rush to give you that hotdog. It could take you around 30 minutes to get it.

We had a wonderful time at Dreams Sands! The resort had been renovated recently and was very nice! We were upgraded to a balcony room and were impressed with the beautiful views! The room was a bit small for a Preferred Club room, but was adequate for our needs. The beach was amazing! We spent time at the beach every day during our stay. The pools were nice too and we especially enjoyed the Preferred Club pool. The food was very good at all restaurants. We especially enjoyed the Teppanyaki table at the Himitzu. We had a wonderful romantic private wine cellar dinner at the Gaucho grill. Our server was Eliud and he was excellent! The manager Bruno gave us extra special attention for our special birthday evening remembering our daughter Kimberly. Other notable staff: Pascal- server at el Patio for breakfast Beach drink service _ Guadalupe Beach chair service - Alex. Alex was so fun as we shared a moment on Instagram. Somellier- Gustavo and Federico VIP bar- Vanessa El Patio dinner- Emilio Member service update at Breathless - Adriana Preferred pool service - Manuela Fusion dinner - Jorge Entertainment team- Faustino, Angelo, Angie, Sadie, Farid El Patio- breakfast, David Porto Fino - Julio Lobby bar- Omar Preferred lounge- Erick, Miguel The crew at the Coco Café were very nice as we got our daily lattes. There were many more that I failed to write down their names. The management team should be very proud of their excellent staff! I highly recommend Dreams Sands as an enjoyable resort in Cancun.