Hotel Casa Turquesa

Casa Turquesa stole our money be wary. The hotel sold us 36 weeks of vacation time for $12000 US after 12 weeks. They told us our contract didn't exist even though we held it in our hand.

This place was genuinely unsafe and terrifying. I fear for my personal safety and cannot understand how this property has a 4-star rating on TripAdvisor. My flight landed at 1:00 a.m., and I arrived at the hotel around 2:00 a.m. The surrounding area was extremely dark, isolated, and sketchy. Although it is close to a high-end shopping center, the immediate neighborhood felt unsafe at night. When we pulled up, the building looked abandoned, with graffiti on the walls and very poor lighting. There were no clear signs that this was an operating hotel. Upon entering, I was greeted by a man wearing a black hoodie pulled over his head and black sweatpants, which immediately felt unprofessional and unsettling. He asked for my name, handed me the key, and silently motioned for me to follow him upstairs. He appeared confused and unfamiliar with the property and first took me to the wrong room. The hotel was eerily quiet, with no visible guests or signs of activity, which only heightened my concern. Once inside my room, my fear escalated. Even after locking the door, I noticed the curtain by the balcony moving. I stood frozen, panicked, trying to understand what was happening. When I approached the balcony, I discovered the door did not close all the way and the lock was broken. The balcony itself was in very poor condition, and all exterior lights in the common areas below were completely off, making it feel extremely unsafe and accessible to anyone. I began inspecting the room and found it to be in unacceptable condition. The shower and bathtub were badly worn and unclean, the toilet paper was so old it had deteriorated, there were no towels provided, and the only extra blanket in the closet looked dirty and previously used. At this point, I felt I was in real danger. Between the broken balcony lock, the lack of lighting, the condition of the room, and the overall atmosphere, I genuinely feared I could be robbed or worse. I immediately ordered an Uber and left the property, having to book and pay for another hotel in the middle of the night. As I exited, the same man in the black hoodie was standing silently near the door, as if anticipating my departure. He said nothing and only pointed toward the Uber. This experience felt like a complete scam way over priced and a serious safety risk. No traveler should be put in this position. I strongly urge others to avoid this place entirely. If something could be less than one star this would be the place. All the photos you see here are old and not a reflection of what it currently looks like.

I'm presently looking over palm trees at the ocean from my third floor room at the hotel. Could not be happier. My girlfriend and I attended a tango festival at one of the large "luxury" all inclusives. We decided to stay longer and ride out the northern storms and she found this hotel. What a terrific place. A jewel. Can't believe it. It has the feel and ambience of a beach mansion from the thirties. (Was built in 1992) Huge rooms. Everything covered in marble. Only 31 rooms. Beautiful pool and beach. etc. It was built as the private vision of the man who still owns it.......as a museum for his enourmous, world class collection of Mexican and South American Art. Stunning. It's a place you just want chill out at. The restaurant is open from 8:00 am to 4 pm. All meals are cooked to order and everything is fresh and tasty. (There are number of restaurants in easy walking distance.) We're already talking about returning.

Well, this is a unique property , part art museum part beach mansion . Was quite the place back in the day that has slowly lost a bit of charm but still a great value figuring it’s on the main best beach strip . Friendly staff, convenient & great little restaurant , nice quiet pool and facilities. Just bummed that our reservation made months early on Expedia, was “lost” and had to be charged more for different but same room category. Also had to prove deposit paid ! Really ? Watch out for over or mystery charges too. Lots of the property’s services and rooms, buildings look like closed for some time . I’m sure they’re struggling with competition from the big new glossy resorts but still , the owner could bring back the glory with the right management and interest. Back again in January 2026 and improving! Love the quiet & peace . Very safe & secure . This is a special place for special people who know .

I found this hotel for my 1 night in Cancun after a long flight. In a strip of huge resorts, this was a sweet find. It was small, intimate, a large room overlooking the ocean. Sure, the weather has taken it’s toll on some aspects of it, it is a little outdated and worn but the comfort made up for that. The bed was firm which is better for my back. Wifi was strong.