JW Marriott Cancun Resort & Spa

Cancun, Mexico

9 First Class
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About the Hotel

Nestled along the beach in Cancun's hotel zone, the JW Marriott Cancun Resort & Spa constitutes a quiet refined oasis among the surrounding din. Elegant details set the resort apart from its peers. A delicate flower scent permeates the welcoming lobby and guests can frolic around four outdoor swimming pools. The infinity-edged main pool threads through the landscaped grounds and fronts the pristine powdery sand. Jump the diving pool's deep end and explore the built-in artificial reef. Dotted with beach chaise loungers and shady palapas, the 700-foot beach beckons to linger. The cerulean ocean is the resort's ubiquitous backdrop and all 448 rooms have private balconies where to take in the view. Appointed in classic style, roomy accommodations (the smallest measures 465 square feet) feature sitting areas with lively color accents, wireless Internet access, 32-inch flat-panel televisions and twice-daily maid service. Bathrooms are exquisitely marble-bedecked with separate tubs and showers.

Location

JW Marriott Cancun Resort & Spa
Blvd. Kukulkan, Km14.5, Lote 40-A-Zona Hotelera
Cancun, Mexico 77500

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Connecting/Adjoining Rooms
  • Handicap Accessible Rooms
  • Pets Not Permitted
  • Non-Smoking Rooms
  • Dining
  • Poolside Dining
  • 24-Hour Room Service
  • Deli
  • On-Site Amenities
  • Salon
  • On-Site Car Rental
  • Concierge
  • Shuttle Service
  • Spa on Property
  • Fitness Center
  • WiFi
  • Sauna
  • Indoor Pool
  • Valet Parking (fee may apply)
  • Wedding Planning Services
  • In-Room Amenities
  • Private Patios or Balconies
  • Turndown Service
  • Air Conditioning
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Iron/Ironing Boards
  • Built-In Power Adapters
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Bottled Water
  • Work Desks
  • Bathrobes & Slippers
  • Activities
  • Tennis
  • Jet Skiing
  • Business
  • Meeting Rooms
  • Business Center
  • Family
  • Cribs
  • Kids Pool
  • Kids Club
  • Rollaway Beds
  • Nearby
  • Historic Sites
  • Shopping
  • Restaurants
  • Golf
  • Interests
  • Beach
  • Cool Pools

Reviews for JW Marriott Cancun Resort & Spa

JW Marriott Cancun – Exceptional Service from Adrian, William, and Guillermo

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Our family has been coming to the JW Marriott Cancun since my daughter was a baby, and she has celebrated every single birthday here. A huge reason we return year after year is the incredible team of Adrian and William at the cabana rentals, along with Guillermo Canto, Director of Operations. Adrian and William go above and beyond to make every visit truly special. They remember every detail from setting up the perfect cabana, decorating with my daughter’s favorite colors, organizing a piñata, and even ensuring everything is ready early in the day. We take a photo with them every year on top of all the decorations! They also make all of our dining reservations, and every time we go to dinner, the service and experience are flawless. Every cabana and meal is carefully coordinated to account for towels, drinks, food allergies, and personal preferences, making our family feel completely taken care of. The attention, thoughtfulness, and genuine kindness of Adrian, William, and Guillermo make the JW Marriott Cancun feel like home. They create magical, effortless, and unforgettable experiences we can’t recommend them highly enough!

Marina S - Scottsdale, Arizona


Excellent Luxury Property (and great value, too!)

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Excellent property! We went in early-mid October 2025 which was low season, and the hotel was shockingly quiet (one attendant said they were at 30% capacity). We were extremely lucky with the weather, and our stay was perfect. The pool area was kept immaculately, rooms were spacious and clean, and every employee we interacted with was kind. (I asked for a microwave to heat up leftovers and they brought a microwave to my room!) Onsite restaurants were great, especially Sasi Thai and Gustino's Italian Grill, and the poolside food was great too. What stands out most is the value: we only paid ~$250/night for our 3 night stay. Food, drinks, and fees etc. for 2 was another $100/person/day, though we weren't being particularly conservative. We will be back!

Suraj R


Great Experience!

TripAdvisor Traveler Review Rating Reviewed 1 week ago

I went with friends for my birthday and I have to say that this property was amazing and the staff was extremely accommodating. Roxana and the staff at Pizzeria 750 we so friendly. They even gave me a gift for my birthday! Definitely recommend this hotel!

microtelculpeper


Fantastic vacation as usual at the JW Marriott Cancun

TripAdvisor Traveler Review Rating Reviewed 1 week ago

Enjoyed another great visit to the JW Marriott Cancun. Always great as usual. Loved seeing the pool guys again Javier, William and Hidalgo and of course our good friend Freddy at the bar. Missed Atalia, but did see Brenda. Been here at least 13 times over the past 8 or 9 years and always a pleasure to see everyone. The service is always fantastic. Unfortunately the lobby bar was closed but is now open our friends at the JW have told us. Can't wait to see friends again as we booked the first week in December (Nov 29) for my wife's birthday and a room for our son and a friend. Looking forward to seeing all of our friends again.

699carll - Chicago, Illinois


My go too

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Been staying at the JW for years… never a disappointment. I’m not a celebrity but l feel like one whilst l stay here. I know this hotel better than my own back yard. Fantastic, fantastic staff..…

SPF65 - Tucker, Georgia


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