Kempinski Hotel Cancun

It was so much more than just a holiday! My family and I had a wonderful stay at the Kempinski Cancun, and I want to thank the whole team for making it so memorable. From the beginning, Leonardo helped us with booking and all our requests before we even arrived, and he did so with so much care. Daniel Aguirre and his team also made the room swap really straightforward for us, which took away any stress. The front desk team were always kind and attentive, which made us feel at home right away. A very special thank you to Margarita and the Corral de Protección Cancun team, who gave me the chance to take part in the baby turtle release at 5 a.m. That experience is something I’ll never forget. Another highlight was when the Ladies in Red surprised my daughter with a cake to celebrate her GCSE results. It was such a thoughtful gesture that really touched us. Breakfast each morning was a joy, not only because of the food but also thanks to Carlos, Veronica, and others who shared their stories of Mexico with us. At the Beach Club, Edgar and Manuel looked after us so well, and the housekeeping team kept everything spotless. At the spa, Ana and Teresa created such a calm and relaxing atmosphere. And of course, the chefs, every meal was delicious, with the fish of the day at Casitas and the Sunday Mexican breakfast being real highlights. The housekeeping was impeccable, with a sweet touch every night before we settled for our night's rest. We met so many wonderful people during our stay, and every member of staff made us feel welcome and cared for. We left with happy memories and a feeling of warmth, and we’re already looking forward to returning.

Just returned from our 3rd trip to this property (first 2 times were as the Ritz) so we were interested to see how the property was since becoming a Kempinski. Let me tell you, it is just as grand as before! Everything felt just as it was as the Ritz, if not BETTER! The staff and service were top notch. Best service we have ever received. Everyone was so kind, helpful, friendly, and really went above and beyond. All of the staff we interacted with have been there for years and many we remembered. I wanted to give a special thanks to Alberto at El Cafe for breakfast every morning who prepared a local dish from different regions to my husband each morning. I also want to give huge praise to Jorge and Claudio at Fantino for going above and beyond to secure souffle after learning I was sad the Club Grill was closed for refurb. They worked with the pastry team to get the ingredients and had a souffle ready for me the next time- what service! Blanca at the D Lounge who always has a warm smile and friendly service. Hilda in the shops who helped us pick out swimsuits for our kids and our room attendant Juliana was superb. Last but not least, Wilbur (Willy) in the club lounge was great! Not only did we appreciate the service with the mentioned people above, we also enjoyed our conversations. There are so many more, I am sorry I did not get everyone's names. The pool and beach attendants were also fantastic. If you are worried about the seaweed- the hotel hires a crew to maintain the beach and they work hard keeping the sand seaweed free. We did have a couple days with heavy seaweed IN the water, but it would some days clear out over night. So if you have a bad seaweed day, give it a day or 2 and it clears up! All in all, our expectations were surpassed and we already plan to return in the spring! Thank you to everyone at Kempinski Cancun and we will see you next year!

My wife and I spent 9 nights at Hotel Kempinski Cancun, and every single day felt like a dream. The service was nothing short of amazing — every staff member we met was warm, professional, and genuinely cared about making our stay perfect. From check-in to check-out, everything was seamless, thoughtful, and first-class. We’ve stayed in many luxury hotels, but this one truly stands out. Can’t wait to return! I feel bad naming just a few of the members of the team but I have to thank Andres, who kept our room impecable, Jose and Briseida who served us breakfast and gave us tips about how to best enjoy our visit, Moises who took care of us for diner time and enlighten our time with insightful conversations, Mariana who greeted us for diner with a smile and kindness and finally the valet who always greeted us with a smile and gave us advice when we went out.

we stayed at the intercontinental Cancun for the first five days of our holiday and then moved to the Kempinski. When we arrived at reception, we were warmly welcomed and offered gorgeous iced juice. Show around the hotel and taken to our suite . It was absolutely beautiful the lobby of the hotel and all the areas are gorgeous marble. The quality of the room was beautiful the bed really comfy and incredibly clean . Everywhere in the hotel was spotless . The level of service and staff was fantastic They were super attentive to all of our needs and really welcoming. They made our holiday super special as we celebrated our daughter’s 17th birthday. The lady in red team which is the Concierge service at the Kempinski made everything beautiful for her. Dressed her room with balloons and birthday wishes.. She had a birthday cake most nights given to her in the room and they organised a special shopping trip for her at the mall.

I was looking for a place to reset and recharge—somewhere with ocean views, great food, and all the comforts I’d need right on property. Traveling solo, feeling safe and cared for was also at the top of my list. The Kempinski Cancun was exactly what I was hoping for. I’d stayed here years ago when it was the Ritz-Carlton and was a bit nervous that the level of service might have changed. To my delight, it hadn’t—it was just as exceptional as I remembered. Every staff member went out of their way to make me feel at home. My ocean-view room (7044) was perfect, and the food? Absolutely phenomenal. I’m not a fan of all-inclusive, buffet-style resorts, so I appreciated that the Kempinski offered elevated dining options—from a casual beachside grill to more refined restaurants—all without needing to leave the property. That said, if you do want to venture out, there are some fantastic spots just a short walk away. I can’t wait to come back. I highly recommend this property to anyone looking for a peaceful, luxurious escape.