Luxury Residences by Villa del Palmar Cancun

They have the best service around!! Alejandro at the elite pool is by far the best and Raul is the best server in Mexico!! We absolutely love it here!! Best family vacation ever!

We had multiple issues like balcony door not opening, air conditioning not working, water leaking from the vent. Also no water for 2 hours. Carlos from front desk said to pack our luggage and he will bring us a new room. After an hour when I went back to the front desk for new room key. He said he had no new room. My kids and wife had to take a shower in brother’s room who was also staying at the hotel. When i requested to speak to Carlos’s supervisor he said he is on vacation. He is the main supervisor for now. Carlos said he will get us a new room next day. He will leave detailed notes for Estephan so that I don’t have explain the whole ordeal, so I have a smooth transition to a new room. Next day Estephan had no notes left for him from Carlos. Estephan said he is fully booked. He might have new room tomorrow maybe.I gave up on changing room because it was such a hassle. The service in the front desk was unacceptable. I did not need that stress on my vacation.

The comfiest pillows and bed ever. The service from the lobby to the rest was awesome. Waiters were so friendly and welcoming, service staff were always attentive.

Please read all the other one starting two star reviews only given it two stars because of the pools, but other than that, we had the same issues with overcharge. Also, once you check out, they immediately cut off your wristband and their attitude completely changes. They are very rude. They ignore you. I asked him if I could log onto their Wi-Fi so I could call or taxi and they completely ignored me. I had to ask a new family if I could please log onto their room to get five minutes Wi-Fi so I could check our taxi driver. The pool was not flammable. There was too many seaweeds or moss whatever it is they clean it in the morning, but of course. .. the waves bring in all the gunk this was all in June. For dinner reservations or system is horrible. We also did not enjoy the timeshare self pictures, but I think since we were going with a person that had already got a time sure they were a little bit nicer to us but the first day you get there you were told there’s no more à la carte restaurants when you check in nothing is available for three or four days. They tell you there’s nothing they can do about it the day we arrived. They had a special event so they said the buffet wasn’t available either. The only thing that was available was microwaved pizza from their room service food. The sad thing is that it’s normal practice for them. You can tell that they all work together because I was told that if I offered the hostess 10 or $20 they would squeeze us in so if you’re doing a timeshare presentation the magically find a table for you and if you slip the hostess or 10 or 20 don’t magically find a table for you as well, which is really really really sad business practice. When we were checking out, we also had tons and tons of additional charges. We had no idea what it was for but since our flight was leaving, we asked them if we could pay for half of it and then later would call them and of course that never happened anyway anyways, they also allow all kinds of vendors inside the hotel, which is not common practice for anywhere I’ve gone the vendors usually stay on the beach, but at this hotel, they allow a lot of vendors inside even a pineapple and coconut vendor which I thought were included with all inclusive and later on, they charges us $100 for four coconut drinks. We have visited many all-inclusive resorts, and this is the only one that we would not go back to

Such a fun, relaxing experience. All of the restaurants were fantastic but the service at Devino’s was top tier. Thank you Angel for making our dinner a night to remember!