Luxury Residences by Villa del Palmar Cancun

This Resort deserves a 5 Star Rating. I had a fabulous time celebrating a milestone birthday, with my family. The poolside attendant Angel, always made sure our lounge chairs were set up for the day. I was also pleasantly surprised that he remembered it was my Birthday and put up a banner, with balloons by our lounge chairs. This was so thoughtful, and made me very happy. The activities coordinator at the pool had water aerobics set up, which was so much fun. The Severs at morning breakfast Efrain & Alexis were always helpful. The Mexican Coffee was fantastic, and let’s not forget the Green Juice. Ralphael, always made sure our rooms were to our satisfaction. The Customer Service was 5 star. All the employees took great pride in their jobs and treated everyone well. It was a birthday, I will never forget and will be back soon.

We stayed there for 5 nights and 6 days. We booked 4 rooms for a total of 9 family members. I chose this hotel in Cancun because I had a great experience at Villa del Palmar in Los Cabos. Unfortunately, I was quite disappointed with the service at this location. Here's a breakdown of the issues we encountered: 1. Limited Lunch Options: During lunch, only one restaurant (Zamá) was open, and the menu was very limited. The food quality was poor and not up to expectations.
 2. No Buffet for Dinner or Lunch: Unlike Los Cabos, which offered a buffet during dinner, this hotel had no buffet at all. Only three restaurants were open at dinner time, and the food was again disappointing. This was one of the most frustrating aspects of our stay.
 3. Poorly Timed Activities: They claimed to have many activities, and we planned to join in the night activities. They started at 8:00 or 9:00 PM, which was during dinner hours. There were no restaurants with the activity areas, so we missed all night show due to overlapping with dinner time. 4. Disappointing Poolside Service: This was perhaps the most frustrating part of our stay. In Los Cabos, there were plenty of waiters taking orders around the pool. Here, it was hard to find any service. At one point, all our family members were in the pool and I tried to place an order. The waiter asked which pool chair I was sitting in. When I told him, he said I had to place my order with a different waiter assigned to that zone. I was very frustrated. I walked to the bar to order 4 drinks, but the bartender told me I could only order 2 at a time and the other family members had to come themselves. I spoke with the pool manager, who simply told me it was their policy that guests must order from the waiter assigned to their pool zone. However, there were no clear signs or communication about which zones were which, and the manager offered no explanation or support beyond repeating the policy.
 We paid nearly $16,000 USD (over a quarter million Mexican pesos) for 4 rooms, and the service did not match the price. The food variety was very limited, and the overall quality was poor. I will definitely not return to this hotel.

Everything was amazing, but the best thing was the staff!! Fabiola from concierge specifically made my trip amazing. She made me feel at home!! I had no worries because of her!

Accommodation was beautiful and our concierge Faby was very personable and catered to whatever we needed. We will be back in October 2025 but this time we’re gonna stay at Tafer, we join both programs.

What an incredible experience! The staff at Villa Del Palmer Cancun was amazing. The trip was to celebrate my sister’s birthday and we were blessed to have my 83 year old mother with us! Angel was so kind to her and took great care of us during our stay; including creating a birthday banner poolside for my sister! Thanks Angel for your kindness and going above and beyond. And Rafael made sure we had dinner reservations and looked after my mother as well (he called her the big boss lol). So grateful for the team at Villa Del Palmer Cancun!