NIZUC Resort & Spa

After many visits to Nizuc, it is so difficult to put into words what is in our hearts. We want to thank everyone at Nizuc for another amazing, outstanding, luxury paradise dream vacation filled with love, smiles and fun from all of our Nizuc familia. They are always in our hearts. Each time that we visit Nizuc, the love that we feel from everyone gets stronger and stronger. This time we enjoyed the penthouse suite for the first time. The suite was beautiful, with a great outside area and an amazing view. We were invited to an incredible, special beach barbecue. Our hosts were amazing, the setup was elegant and first class, the service was incredible and the food and drinks were delicious. Everything in Nizuc is pure luxury from the beauty and chilled elegant atmosphere of the hotel, the incredible services, the delicious food & drinks and the cleanliness & superb comfort of the amazing penthouse suite, but the heart of Nizuc are the people that work there. From employees that we have known for many years to employees that we just met, everyone greets us with smiles and love. We would like to thank many of the staff at Nizuc for their outstanding service: Management: Jaime Jaramillo, Ricardo Suárez, María Luisa Torres (our dearest amiga), Oscar Hernández, Ana Orozco, Alexis Noriega, Rose Borbón, Marta, Chef Sylvan, Diana Concierge: Rodrigo, Eduardo, Roberto, Miriam, Marcos Front Desk: Fernanda, Addy, Monserrat, Noe, Daniel, Juan Pablo, Roberto Butlers: Diego, Jonathan, Abraham, Alejandro, Ángeles, Doris, José, Christopher, Javier Bellman/Golf cart drivers: Carlos, Abraham, Luis, Simón, Alex, Crecencio, Antonio, Santiago, Ángel, Carlos, Steven, Guzmán, Daniel, Alex, Leonardo, Ayder, Ivan, Raphael. Rogelio Terra Nostra: César, Linda, Victor, Saúl, Miguel, Juan, Raphael, Felipe, Chef Álvaro & Chef Eduardo Indochine: Viviana, Paula, Herman, Renée, Javier, Pedro, Oscar, Adrián, Rodrigo La Punta Restaurant: Irving, Nellie, Celiano, Josheman, Christian, Alberto, Juan, Alfredo, Francisco, Chef Antonio Beach/Pool: Ángel, Ruby, Pablo, Ricardo, Gilberto, Nallely, Isai, Jerry, Daniel, Ignacio, Hansel, Eduardo, Pepe, Oscar, Alejandro Bars: Limber, Raul, Miguel, Diego, Alexis, Manuel, Sebastian, Leo, Gabriel Café de la Playa: Sairi, Hector, Umberto, William, Adrian, Jorge, Jorge Chi, Tadeo, Clemente, José, Manuel, Arnold, Christian Other: Elias, Nazuret, Samantha, Isabel, Juan & Ángel at Ni, Laura & Rodrigo at Ramona Airport: Juan, Rubén Although we cannot name every employee at Nizuc, we want to thank the most incredible staff that we have ever had the pleasure to experience. We have been going to Nizuc for many years and we want to thank the staff for their constant love, smiles and outstanding & excellent service. To our Nizuc familia, we want to say: Muchas gracias a toda la familia Nizuc, siempre están en nuestros corazones‼️‼️. Estamos deseando verlos de nuevo en maio‼️. Les deseamos una Feliz Navidad y Feliz y próspero año Nuevo‼️🎅🏻🎄🍾🥂. With all our love ❤️❤️❤️, Marilyn & George Smith

The Good: Gorgeous architecture with stone, wood, and water elements Beautiful setting by a private beach with the calm and warm Caribbean Spacious room with high ceilings Generous half bottle of mezcal as welcome amenity for Chase Edit Friendly service from the golf cart drivers Sparkling wine at breakfast buffet Areas for improvement: No contact from concierge prior to arrival Took a few tries over email to make a reservation at onsite restaurant Check-in and out is done standing at the counter with long lines forming Keycards did not work, instead of bringing new ones, made us go back to reception Forgot to take my credit card for incidentals at check-in resulting in inability to room charge. Bartender ran after me for payment. No apology from reception. Rag left behind in room by housekeeping. Was promptly removed. Closet door in bathroom would hit poorly placed ottoman Sliding door to bathroom was stuck and did not close properly Pool, though lovely, was too warm Did not offer service at pool. I made my own lounge chair. No one came by with menu Average food No one solicited feedback, not even an emailed survey after our stay In summary, gorgeous property but service needs serious improvement for a place that charges over $1000 a night.

My wife and I stayed 7 days this past week. The room was huge and we had our own plunge pool (which they can turn up to be hot if you ask). The staff is very attentive, friendly, and kind. Service is over the top and truly makes the experience worth the expense. Hector was our waiter for breakfast everyday and he remembered our first and last names each day, always smiling, and you could see the pride he takes in his work. Rodrigo the concierge was always ensuring we had our reservations set. The pool and beach staff were always there to get you a drink, food, or to move the umbrella to keep us in the shade. The food is amazing, a gourmet meal at Ramona, the wood fired pizza at Terra Nostra was delicious and the Asian food at Indochin was outrageously good. Definitely a relaxed chill vibe and will come back.

Winiks Kids Club was absolutely amazing! They really connected with my kids and made sure to give the feeling of family!

We just finished our fourth annual trip to the Nizuc Resort. We have two children, ages 5 and 2. The experience was incredible! The property is stunning, quiet and relaxing. Staff members are highly attentive and very welcoming and kind. The family beach area is very calm, and the sand is clean with a beautiful color and texture. It's perfect for playing with sand toys. The family infinity pool is great for children. They serve delicious drinks and take good care of you, including free popsicles at 2:30pm. Our children also loved the "Winik's Kid's Club," stopping by multiple times a day. From 9am-5pm they have hourly activities for kids, along with lots of toys and games for kids to play. Our kids made masks, created sand art, played "pin the tail on the turkey", made their own pizzas, colored, got their faces painted, swam in the fun kids pool, and so much more. Our 2 year old also enjoyed playing with toys such as the play kitchen for downtime. We really loved the staff there, particularly Orchid, Marianna, and Di--they are great with kids and plan truly unique, hand-made crafts and experiences. They were so warm and friendly with our kids. Both our children gave hugs to the staff as we left the kid's club each day. We can't wait for our return in 2026!