NIZUC Resort & Spa

This is the single most exploitative hotel I’ve ever stayed in. They engage in incomprehensible levels of price gauging. I’ve lived in manhattan for 20 years and travel frequently around the world, so prices rarely shock me, but this hotel is a grimy scam. Although the tap water is undrinkable, and although every other resort in Cancun will give you bottled water for free, Nizuc will charge you $5 for each water you consume, only giving you one free bottle per day. Hope you enjoy dehydration! If you want tacos for lunch, you’re going to pay $50 for three tiny, dry, bare tacos. I’ve never seen such a money grubbing hotel as this one. This is truly classless cheap behavior that lacks any hospitality whatsoever. This is not luxury. I’m disgusted at Nizuc’s practices for anyone staying here.

Wow where do we begin?! We had the pleasure of staying at the Nizuc for an extended weekend. Our stay was relaxing, rejuvenating, and extremely fun! Although there were many staff members that contributed to this, we would like to point out specific individuals who were there to assist in their role during our stay. First, big shout out to Alexis! Aside from being beautiful on the outside, she has a beautiful heart as well! When we had a mix up with ordering too much kosher food on Shabbos, Alexis was patient, caring, and followed through as she promised. She went above and beyond in helping us with our problem and the miscommunication. In addition she managed to get us late check out even though we were told at the front desk that it’s impossible to due future bookings. Thank you Alexis for all your help throughout our stay! You are awesome!!!!!! Next comes Javier! From the moment we arrived, Javier was at our beck and call with assisting when it came to ordering kosher food as well as serving us in a timely manner! He was caring, efficient, and patient throughout it all! Thank you Javier for making our stay that much more enjoyable! In addition huge shout out to all the other managers and waiters who assisted and served us happily. Thank you Juan Jose, Limber, Christopher, Christian, Carlos and Lalu! We had such a good time interacting with all of you! Thank you for respecting our religious customs and making ordering kosher food so easy and smooth! Next we would like to thank our AWESOME drivers who drove us all around the resort whenever needed! We had so much fun riding with each one of you! Thank you for your efficiency and respect that you showed each one of us whenever we needed a ride! We would definitely recommend the spa facility as well! It was clean, relaxing, and our appointments ran on time! Shout out to Jennifer who was amazing with giving us the grand tour as well as providing the most amazing and relaxing scalp massages! Of course we can’t forget our butler - Marissa! Whenever we called down to her - Marrisa was patient with each of our requests and followed through with it! Thank you Marissa for always sending up whatever we requested as well as calling the golf carts for us whenever needed! It was a pleasure being in Chi Chan/Building 8!

Hotel has beautiful grounds from multiple pools (both family and adult only), two areas to swim on the beach, multiple restaurants, and so much more! Special thanks to Montse for helping us make the check in process very smooth and getting us situated! Food is amazing and staff are very attentive and respectful. The hydrotherapy spa is unlike any other and I really believe this maybe one of those best resorts in Cancun. Luxury is an understatement, the rooms are very spacious and overall I would recommend to anyone whether on a honeymoon or looking to go on a family vacation.

Very respectful and professional staff! Montse was great at welcoming us and getting us situated in all of our rooms. The hotel is very peaceful and relaxing! From the room to the beach to the pool, everything is picture perfect. Staff work very hard to keep the hotel very clean, even cleaning the beach. Food is 10/10, very fresh, and is very flavorful. Came with my family of eight and everything was up to par. Great pools with views, both family friendly as well as adult pool for those looking to relax. Definitely a one of a kind resort in Cancun, would recommend to anyone!

reached out to assure early check in. when arrived, they did not honor it. This place does not have a manager, the waldorf astoria cancun is much better. This is not a luxury resort, waldorf is, this is a joke. Do not spend hard earned money here.