NIZUC Resort & Spa

If you are considering hosting a wedding or group event at NIZUC, be extremely careful and thoroughly compare room rates before asking your guests to book through the resort's room block. Our experience was incredibly disappointing. The rates offered through the official wedding room block were significantly higher—by hundreds of dollars per room—than identical accommodations available through major third-party booking sites. In some cases, the difference approached almost $1000. As wedding guests, we were only traveling to NIZUC to attend the event, yet we were expected to pay substantially more than the general public for the exact same rooms. What was even more frustrating was the resort's refusal to work with guests on this issue. Management would not match publicly available rates, nor would they count reservations made through the lower-priced channels toward the wedding room block. This put guests in an unfair position: either pay a huge premium to support the wedding block or book elsewhere and potentially not have those rooms recognized as part of the group commitment. For a property that markets itself as a luxury resort, this approach felt shortsighted and guest-unfriendly. A wedding should be a celebration, not a situation where guests feel pressured to overpay for accommodations. The lack of flexibility and unwillingness to acknowledge lower-priced bookings left a very negative impression and is something anyone planning a destination wedding at NIZUC should carefully consider.

It is always so difficult to put into words what is in our hearts. We always appreciate the special opportunity to receive the amazing gift of love, laughter, smiles & family that we receive every time that we are with our Nizuc familia. It is an extreme pleasure to experience the joy of being considered part of their familia. The resort is beautiful, elegant & pure luxury with excellent services, delicious food & drinks & cleanliness & superb comfort of the suite, but the heart of Nizuc are the people that work there. This time we enjoyed the Master Suite with a luxurious living space, great outdoor area with large pool & an incredible view. We also want to thank Management for the unbelievable cocktail party with an amazing & fun singer accompanied by the Havana Bar group and also for the photo shoot that was fun with beautiful printed photos that we will treasure forever. We want to again thank our Nizuc familia for the constant love that we feel every time that we are there. We would like to acknowledge many of the staff for their outstanding service: Management: Jaime Jaramillo, Ricardo Suárez, Oscar Hernández, Ana Orozco, Rous Borbón, Marta, Nallely, Chef Sylvain Desbois, Rodrigo (head concierge), Diego (head butler), César (asst.food & beverage), Ángel (pool/beach manager), Elias (banquet manager), Carlos (bell captain), Irving (Terra Nostra captain), Laura (Ramona captain), Viviana (Indochine captain), Fabrizio (Guest relation supervisor), Arturo (Security manager), Candelorio (asst security), Albert (communications), Nellie (food & beverage). Front Desk: Addy, Monserrat, Noe, Juan Pablo, Daniel, Roberto Concierge: Fernanda, Roberto, Miriam, Marcos Butlers: Jonathan, Abraham, Alejandro, Doris, José, Xavier, Lady Laura, Jackie Bellman/Golf Cart Drivers: Luis, Simón, Alex, Crecencio, Abraham, Antonio, Santiago, Ángel, Carlos, Steven, Rogelio, Pablo, Raphael, Daniel, Francisco, Guzmán Terra Nostra: Diana, Saúl, Victor, Juan, Raphael, Felipe, Joshua, Adrián, Pedro, Chef Alvaro Indochine: Linda, Herman, Javier, Oscar, Rodrigo, José, Miguel La Punta Restaurant: Paula, Celiano, Christian, Juan, Francisco, Raul, Renée, Alberto, Chef Antonio Beach/pool: Ruby, Pablo, Ricardo, Gilberto, Nallely, Alejandro, Isai, Ignacio, Pepe, Nicky, Benito, Javier Bars: Daniel, Alfredo, Alexis, Sebastian, Diego, Alexander, Eric Café de la Playa: Lynette, Paula, Hector, Umberto, Jorge, Jorge Chi, Tadeo, Clemente, José, Manuel, Josheman, Christian, Arnold, Anival Other: William (room service), Chef Eduardo, Cynthia & Gretchen (sales) Airport: Juan, Rubén, Ishmael Although we cannot name every employee at Nizuc, we want to thank the most incredible staff that we have ever had the pleasure to experience. We have going to Nizuc for many years and we want to thank the staff for their constant love, smiles and outstanding & excellent service. To our Nizuc familia, we want to say: Muchas gracias a toda la familia Nizuc, siempre están en nuestros corazones‼️‼️. Estamos deseando verlos de nuevo en noviembre‼️. With all our love ❤️❤️❤️, Marilyn & George Smith

Absolutely beautiful resort with an amazing staff - especially Hector at breakfast and Fernanda at front desk!!! They made the trip so enjoyable !!

Nizuc Resort is a vibe. A feeling. An oasis. We enter the gates of the resort and never want to leave. From the tennis courts hidden on the southern tip of the property to the adult pool and La Punta resort perched on the northern tip of the property, there delights waiting for the curious guest. Both pools are exquisite, large and long. The six restaurants offer variety and are consistently good. We especially liked Ni, the Peruvian bar and grill located just above the cove, where we could enjoy Japanese-Peruvian dishes and ocean breezes. But beyond the details, for us the outstanding aspect of Nizuc is the staff, who exude friendliness and enthusiasm to make our stay the very best it can be. This was true in the restaurants, where waiters Israel and Hernan in Ramona and Indochine, welcomed us. And it was true in the guest suites, where Jose, Lady and Doris catered to our needs. And at the concierge desk where Fernanda helped us get everything just right. After years of travel, I know nothing is ever perfect and every trip presents unique challenges; what I love about Nizuc is that the staff were always there to help navigate every situation. From start to finish, Nizuc offers the guest a feeling of being part of a “family” and for a resort this large and varied to accomplish that is, to me, a minor miracle. Nizuc is a vibe. It’s a feeling. It’s an oasis. And I hope it always stays that way. Highly recommended.

Wow! For those looking for luxury, tranquility and great resort facilities, I highly recommend the Nizuc. Pools are great as is the gym and spa. I super recommend Claudia, the fitness teacher. Her yoga and other classes at 8 am were world class. The staff couldn’t be more courteous and helpful in any way needed. Kosher food was good and a big plus. Recommending poke bowl and pizza for lunch and steak for dinner. Pools are huge and amazing for long laps, good views and privacy. Shout out to Fernanda at the concierge for all her help!