Kempinski Hotel Cancun

My wife and I spent 9 nights at Hotel Kempinski Cancun, and every single day felt like a dream. The service was nothing short of amazing — every staff member we met was warm, professional, and genuinely cared about making our stay perfect. From check-in to check-out, everything was seamless, thoughtful, and first-class. We’ve stayed in many luxury hotels, but this one truly stands out. Can’t wait to return! I feel bad naming just a few of the members of the team but I have to thank Andres, who kept our room impecable, Jose and Briseida who served us breakfast and gave us tips about how to best enjoy our visit, Moises who took care of us for diner time and enlighten our time with insightful conversations, Mariana who greeted us for diner with a smile and kindness and finally the valet who always greeted us with a smile and gave us advice when we went out.

we stayed at the intercontinental Cancun for the first five days of our holiday and then moved to the Kempinski. When we arrived at reception, we were warmly welcomed and offered gorgeous iced juice. Show around the hotel and taken to our suite . It was absolutely beautiful the lobby of the hotel and all the areas are gorgeous marble. The quality of the room was beautiful the bed really comfy and incredibly clean . Everywhere in the hotel was spotless . The level of service and staff was fantastic They were super attentive to all of our needs and really welcoming. They made our holiday super special as we celebrated our daughter’s 17th birthday. The lady in red team which is the Concierge service at the Kempinski made everything beautiful for her. Dressed her room with balloons and birthday wishes.. She had a birthday cake most nights given to her in the room and they organised a special shopping trip for her at the mall.

I was looking for a place to reset and recharge—somewhere with ocean views, great food, and all the comforts I’d need right on property. Traveling solo, feeling safe and cared for was also at the top of my list. The Kempinski Cancun was exactly what I was hoping for. I’d stayed here years ago when it was the Ritz-Carlton and was a bit nervous that the level of service might have changed. To my delight, it hadn’t—it was just as exceptional as I remembered. Every staff member went out of their way to make me feel at home. My ocean-view room (7044) was perfect, and the food? Absolutely phenomenal. I’m not a fan of all-inclusive, buffet-style resorts, so I appreciated that the Kempinski offered elevated dining options—from a casual beachside grill to more refined restaurants—all without needing to leave the property. That said, if you do want to venture out, there are some fantastic spots just a short walk away. I can’t wait to come back. I highly recommend this property to anyone looking for a peaceful, luxurious escape.

This is the third time I travel to Kempinski Cancun with my family. The three times its been amazing. 1. The beach is great- although watch out on the sargassum season affecting most Cancun and surrounding regions. 2. The service is fantastic! 3. The food and beverages are top notch- globally. Really high quality and delicious. I have been on business to different parts of the world and I can sincerely say that the taste, quality and service level of the two restaurants (Fantino and Grill restaurants) are truly top notch. Easily equivalent to one or two star michelin restaurants in New York. They are not cheap for sure, but they are an experience you need to try. I really recommend them. Also: the breakfast buffet is also amazing! Definitely a highlight. Extra Tip: Try to Kukulcan Margarita, specially the one from the bar after 5:00 pm and the Lychee martini at the Grill Restaurant. And try the Coconut or Chocolate Souffles for dessert. You will be surprised. My daughters became addicted to these souffles. 4. Elegant and stylish location. 5. Good location, 18 mins walking distance to La Isla mall if you need to have a break from the sand or swimming pool. 6. Good gym and spa facilities. The gym is a must after all the food and drinks!! 7. Clean facilities The worst part of my hotel experiences at Kempinski Cancun so far: the day my family and me have to depart to return home! But hopefully we will be able to keep coming back to this amazing place.

This 5 star hotel deserve 6 stars. The room was spacious with stunning view. The staff treated us like royal from the moment we arrived and attended every need we had. Antonio the guest concierge booked us to the best restaurants in Cancun and checked on us daily for activities recommendation. Each employees was the nicest we ever encountered at hotel. The location is perfect, 5 minutes to every corner in Cancun. Would definitely come back!!