The Westin Resort & Spa, Cancun

I chose The Westin Cancun expecting a quiet place to unwind, but the stay fell noticeably below expectations. The biggest issue was noise. The room insulation was extremely poor, and I could hear loud bangs, high heels, and what sounded like heavy furniture being moved at all hours. I changed rooms once, yet the problem continued. When I reported it to the front desk, nothing improved, and the issue did not feel adequately addressed. Some of the noises were so abrupt that I genuinely could not understand how they were occurring so late at night. For a resort in this category, this was unacceptable. The spa and the food were both good, but they were priced on the higher end. Quality was there, but the overall value felt inconsistent given the rest of the experience. The most concerning part of the stay was a timeshare presentation with a salesperson named Ivan. When I declined his offer, he became clearly irritated and raised his tone. The interaction felt unprofessional and out of line with the standards I associate with the Marriott brand. It left a negative impression that should not happen at a property of this level. The resort has potential, but between the unresolved noise issues and the unprofessional conduct during the sales presentation, the experience was far from relaxing and not something I’d expect from a Westin property.

Great experience of seeing how the cocktails are being made. Very fun staffs with great service. Guillermo was the best!!

Had been visiting this hotel for business trip for 2 days. The location is great, very convenient 15 minutes drive from the airport. My room was simple but very comfortable, facing the lagoon, very peaceful and secluded. Everything you need for relaxing after long day. The atmosphere in the hotel is super friendly, all the stuff is greeting and smiling, making sure you’re all set with everything you may need. The facilities are very clean and taken care of. The breakfast buffet is out of this world!! Omelette station, cold cuts and cheeses, fresh fruit and pastry, incredible variety and great service! Oh and one more thing I loved about Westin is - they offer some great activities for guests. It was fantastic to start my day with nice stretching or HIIT class with Guillermo, he is phenomenal, highly recommend! Thank you, if I visit Cancun again - I’m definitely coming back to Westin Resort and Spa

Great stay! Beach was well kept, rooms were spacious and comfortable (i had a lagoon view and still was very very nice), there are lots of activities and staff was extremely attentive. Special thanks to Martin from the Beach Restaurant, Andres (i believe was his name) that was keeping all of us at the beach safe, Alejandro and Guadalupe for their excellent service at the Spa and Adriana for her kind welcome to the hotel. Everybody was extremely nice from the front desk, towel service and housekeeping staff. Will definitely be back. I had read that it was a bit far away but I found no issues with the location whatsoever. Also got discounts at restaurants because I was a guet at this hotel 😉

Attended an event here and hotel was ok. The event was great but let’s get to the hotel after being here on business. Service was shocking. Hunting is down to pay the bill after ordering a beer and every time we have our room number they kept tracking us down. Food was ok. Taco’s were immense, great burger. All in the sports bar. But the rest poor apart from the. Mexican breakfast and the pineapple. The foods at the event was shocking along with the service. Would I come back, no I wouldn’t. The staff put me right off.. along with the 1990’s rooms and the total lack of detail you expect from a resort like this.. must try harder