The Westin Resort & Spa, Cancun

Wonderful and peaceful hotel in a quiet area of the hotel zone! This hotel had amazing customer service in all areas. From the moment we arrived everyone was in welcoming and helpful. Stand outs were Abraham in bell services, Guillermo in activities and Eliases at their restaurant, Sabor. All of their restaurants were really good also. We had an enjoyable time relaxing at their clean pool and nice beach.

We had a great time at this beautiful resort! Weather was perfect and was able to enjoy the beach during our stay. Guillermo from activities made our aqua exercises so fun!

Clean and nice service but the space looks like a combination of convention center and Soviet era apartment block. Not modernized. However, the beach is lovely and just feet away.

This hotel is fine ... if your expectations are set properly. The good: --It's quite inexpensive. You can find Marriott member rates as low as $120 (including taxes/fees). So if you're looking for a cheap getaway, this can be that. --It's the closest hotel in the hotel zone to the airport, so it takes the shortest amount of time to get to. And although transit from the airport to the hotel is always expensive because you have to book something with an operator, an Uber back to the airport is less than $15. --The pool areas are nice, and the restaurant is completely fine. --The hotel is generally clean and well-maintained in public spaces. The not so good: --As others have mentioned, this property is quite dated. I've stayed in several rooms, and they're all the same: very outdated and scratched-up fixtures, poor lighting, and, in general, the feeling that you aren't quite at a resort with the Westin name on it. (But, on the flip side, that's likely one of the reasons why it's often so inexpensive). --It's the farthest hotel zone property from all of the restaurants and bars. That's not a huge deal -- the public bus stops right outside of the hotel's gates, and is completely safe and ridiculously inexpensive, or an Uber is $10-15. It's just that if you want to venture out, it will take some extra time. If you're looking for a high-end (or even upper middle-end) resort experience, this may not be the property for you. But if you're low maintenance, don't care that the rooms aren't that great, but just want a cheap getaway, then the Westin is fine.

Just spent 4 nights here and loved it. The staff is especially helpful, kind and welcoming. Special thank you to: Ivan (front desk) - so responsive to our needs and found us a great room! Martin (front door) - so helpful with our bags and informative about the room and resort Gerardo (Royal Beach Club Desk) - always so welcoming and helpful with all questions Moises (store) - very friendly, fun, and welcoming Edgar and cleaning staff - wow! did a great job keeping our room looking beautiful! Sea and Stone Restaurant - Jesus (chef) - incredible dishes including some new ones with seafood inside coconut, lobster cerviche, and lobster curry Celso (manager) - always attentive to our needs and helpful Pedro (we love him! so fun and obviously loves his job!) Luis Francisco David Cach Geovanny Lucia Frida Armando and the El Sabor Breakfast Restaurant: Paola (hostess with the mostest!) Daniela (always so kind and welcoming) Humberto Elias Adalberto Rene Herminio Enrique Mariza Thank you for an amazing stay!