The Westin Resort & Spa, Cancun

This hotel has seen better days. I have stayed here four times but I would not stay here again. Some of the rooms are remodeled and some are not. The gentleman that checked me in gave me the world's crappiest room I went back to him and after looking at three more rooms I got a room that was acceptable even with a balcony. I think he was just tired of seeing my face which is fine. The rooms are big but my floor was an old wooden floor and I'm sure it's been there since the first time I was here 25 years ago. One of the rooms I was in had a new floors. I think they're trying to maintain it but they're not finished. Food here and drinks here are terribly expensive. Avoid their little store like the plague. A bottle of champagne that cost $6 in the us/sparkling wine cost approximately $54 in there little store. Don't buy anything at their little store just go across the street to the xxoo store. Everything that they sell is an overpriced rip off and they are seriously price gouging people. The beach is filled with seaweed and you can't even get in the water. The reef is completely in 100% dead used to not be that way. The water in the beach smells really badly and it has receded very close to the hotel so close that they had to build a retaining wall. I have stayed here before perhaps three times but they've let this place kind of get a little bit run down. I paid $81 for a room without breakfast but I actually paid $15 because I wanted breakfast. I bought breakfast for two people because for one person it was the same price. I invited a couple people to have breakfast with me so it worked out because breakfast was the same price for one or for two people so get it for two people in case you meet a friend. I would not stay here again the food and that supermarket were so grossly overpriced but I thought I was going to have a heart attack and I was going to ask the person that worked in that store to call 911 literally. Beach is also awful here used to be great but it's terrible now not that it's the hotels fault.

First of all, the photos of the beach at the hotel are misleading, this must be an old photograph from the early 2000 because the beach here is non existent. Gone probably from erosion of the sea, in fact there a sea wall in its place. If you’re traveling here in the next few weeks, hold out, because the sargassum here in this zone is brutal. So much seaweed. Pools are plenty and pretty nice, there’s also a small secluded jacuzzi. I do recommend to go early to reserve a beach chair lounge. Breakfast was included and it was very good for my taste and had many many options. Did no have dinner here. Actually went to other restaurants. They do have a small store that has practically everything you would need for your day, from beachwear, lotions, snacks , water, food, etc. The service from the staff is super nice, everyone with a smile and very helpful. Always will to help. Staff is a 10. NOW, try NOT to be put in sector D, I now know why they took me in a golf cart when I check in , It’s actually too far away from the main pool and restaurant area, no to mention the lobby which is further away. This is great for kids and families, if you are a couple for a romantic stay, I don’t think you’ll enjoy it much. They had a ton of kids in the pool till late night, it was 9:30pm and they were still screaming and playing. Good thing is that it’s very close to the airport, you’re 15/20 minutes away. And you have plenty of transportation around. Enjoy.

the room was ok, quiet old but functional hotel is at the end of the hotel strip. food quality can be better , but the high price is not justified

A horrible, toxic smell in our room on our last night so they moved us which meant we had to pack quickly and our dinner was cold. We had ordered in because we had an early flight the next day. We have still not heard back from management. They over charged us (our hotel bill does not match my credit card statement) and it was way to expensive. The seagrass was awful and other hotels were trying to clear it out while the Westin did nothing. The only positive was the staff were all amazing. These photos of the beach are old, you cannot get to the beach in front of the hotel due to the seagrass and don't put down a credit card.

Check in was quick, the room was at the end n the 4th floor which was Great for sleep however that part of the hotel smelt like paint, also there was some drilling in the day. We did not like the kids club as I have 2 kids and most activities was $10 each (x2) and that is 1 activity, if you look on the schedule almost everything is paid activities and if you are over 4 then you don’t get to free play (meaning come back when it’s a paid activity). I think most hotels should include kids clubs. The sports bar did have great Alfredo pasta. We also had to pay $9 for a bottle of water as they only provide you 2 small waters for 4 people. It’s at the end of the strip so no stores nearby meaning Walmart doesn’t deliver to that area. We decided to leave the hotel and got charged an extra night due to leaving early, which they could have probably waived, overall it was a 3/5 for us. There is a wave rider which is fun and $22 for 30 minutes: