The Westin Resort & Spa, Cancun

My stay here was excellent, and Rahi was the absolute highlight of the experience. He is incredibly professional, sharp, and helpful. Whether it was answering questions, handling requests quickly, or just ensuring everything ran smoothly, he handled it all with a great attitude and total efficiency. He truly goes above and beyond for guests, and that level of dedication doesn't go unnoticed. The accommodations were wonderful, but the elite service from Rahi is why I highly recommend this hotel!

I love this Westin. Peaceful and perfect. Ridiculously affordable!

I couldn’t rate my experience more highly. The facilities were spotless, the ‘fun team’ were awesome: the surf lesson was so exhilarating and the teacher so patient and encouraging; the dance lesson was so much fun; and the stretching, HiiT and meditation were just fabulous and so beneficial. Thank you to the team. In fact all the staff were so welcoming and friendly. Finally a specific shout out to Igor at the front desk (apologies if I got his name wrong…. (Ivor?)) who went out of his way to help me with a booking I had made. Best experience all round and would return in a heartbeat.

Rooms are so poorly maintained, bathrooms are so small. They have not taken any effort at making the room seem appealing for the customer

I went to have breakfast before taking off on an excursion dressed in shorts and a bikini top. They checked us in for breakfast it was a 10 minute wait. Once our table was ready I was told I needed a shirt. I watched others walk in with a sports bra and skin tight shorts.