Wyndham Alltra Cancun

Paulina was absolutely amazing! Never had to worry about anything, she was always there and ready to serve. She knew wha we needed before we did! She became family while we were there!!

Suncscape is the perfect place to relax on a gorgeous beach with stunning views and enjoy amazing food and fun cocktails! The staff is so attentive! The knew our favorites and would bring them as soon as they saw us! Carlos in the VIP bar made the best drinks! Filiberto at Viaggio was such a fun waiter. Ask for him! Ana at check in was so helpful. She took care of the little things that made our stay a 10! She was thoughtful and always happy to see us. A member of our group had a medical device emergency and she was able to get her the her items she needed. I can’t say enough nice things about Ana!!

I recommend this resort for family based vacation. It is very clean, rooms are spacious and I really enjoyed having our balcony. There were lots of college students on the last two days of our trip but everybody was polite and appropriate. This hotel is excellent if you happen to have a dietary restriction and have no problem catering your needs. They don't make you feel like you are bothering them at all. Especially Lucia and Idelfonso who greet you at the door with a smile on their face and say they are working on your meal right away. The staff are very happy and friendly and are always greeting you with a smile.

I've been to this resort multiple times over the years, during that times it has changed names at least 3 times. Now, it's a Hilton property. Each time I've stayed, the experience has exceeded my expectations. Sunscape Cancun is a good value and a nice resort for families. The main factor is the staff. The lobby staff is friendly and helpful as are the waitstaff and housekeeping. The property is well maintained. Our room faced the lagoon (not a problem) and had a particularly small deck. I would have liked a larger deck and a view facing the ocean, but my husband booked the trip through Expedia, he probably booked the cheapest room he could find. Because he booked through Expedia, I didn't feel it would be appropriate to ask for a different room. Even with an exceptionally small deck, the room was nice and well maintained. I enjoyed the pool activities and activities/entertainment staff. I did miss Latin music at the pool though. The thing that sets Sunscape apart for me is the people, well, and the food too. We usually ate at one of the buffet restaurants. There was a huge variety of food including fresh fruit and Mexican dishes. We aren't big drinkers but did enjoy wine with dinner and an occasional mixed drink. Wait staff that were particularly memorable are: Antonio, Norberto, Maximillian, Jorge, Romeo, Heder, Santiago and, Jose Over the years, we've stayed at a number of different resorts in the Cancun hotel zone. They've all been nice, most of them were more expensive than Sunscape Cancun. For me, the best value and most welcoming atmosphere is the Sunscape Cancun. I plan on returning next year.

Great food and even better service!!!