Wyndham Alltra Cancun

Fantastic resort! Everything was great!!! No complaints at all! Food was amazing and the staff was as well. Resort was very clean.

Filiberto was amazing! Friendly, attentive and gave us a great experience in the Viaggio restaurant at Sunscape. Best meal and service - thank you Filiberto!

Unbeliveble resort. Staff is very nice and polite. For the best ice-crem go to Julio, our best friend ❤️ From Italy 🫶🏼

We went to this property with our family in December 2022 and March 2025, and loved it. But when we went in June 2026, after Hyatt bought it, it turned out to be a worse experience. It's like they were trying to reduce operating expenses and make more of a profit at the expense of guests. It was so hot in the main lobby area, when we remember before it was actually very cool. It could have been the summer heat, but even all the fans weren't working in the main area. Why not fix the fans in a day? They never all worked the whole time we were there. We were drenched in sweat, even eating a croissant. When we asked the staff what was going on, they said they wished there was a change too, as they sweat a lot too - and they wear pants and polos. The restaurants also were super hot - there was one portable type of a/c unit in the Mexican and Italian restaurants that seemed to function, but only one table could get the benefit. One staff member told us to sit there, but the table would be occupied. So we sweat as we ate our dinners and lunches too. Another couple also complained about sweating while eating. To be fair, the rooms were sufficiently air conditioned, but this meant everyone was sweating everywhere except in the rooms, so then what's the point of a resort with common areas? People who sat in chairs watching the World Cup were so uncomfortably sweaty. Also, the hotel would charge extra for specific drinks at the coffee shop. It's an all-inclusive - it should be included. All-in-all, we were disappointed this time. Wish Wyndham still owned the place. Hyatt apparently doesn't care about its staff or guests as much. The layout of the property has so much potential because everything is central, and the food was good at the Mexican and Italian restaurants (not so much the Asian fusion). The staff were all very nice, except one manager, who was rude when we were changing rooms. Also, they used to have entertainment at night, like fire shows, near the pool, but didn't have any this time. Maybe they only do that during spring break and Christmas time, but I wouldn't be surprised if it was another expense that Hyatt decided to cut. Another couple quick ways that the hotel cut costs: it used to be that you could request water bottles from the coffee shop, the front desk, or bars. This time, they told us to refill the water bottles that had been given to us in our rooms. (To be sure, yes, we could request glasses of water from the bars, but when you're sweaty and walking around and with kids, just easier to have some water bottles.) Also, they used to give a cooler with some drinks for the beach cabanas, but that was another thing they stopped.

Nice hotel, specially for kids. They have many amenities and entertainment for kids. My 6 year old had a blast. The food is also good and has good variety. Specialty restaurants do not accept reservations and waiting times are crazy (+1 hour) so that is definetly something to take into account. Another thing is that the hotel is old which is noticeable specially in the rooms. Although renovated they definetly are not at the level of a lux hotel.