Wyndham Alltra Cancun

First time at an all inclusive. Room was clean, but had some rough patches (few broken tiles, poor grout work, leaky faucet, few outlets didn't work). Food was mediocre to bad. Amazingly, all the deserts, including the vanilla ice cream, were gross. The water is beautiful, but the area where you can swim is rocky and incredibly tiny given the size of the hotel. I would not return.

Wyndham Alltra Cancun – 5 Stars! We had an absolutely incredible stay at Wyndham Alltra Cancun – a solid 5-star experience all around! Experience: 5/5 From start to finish, everything exceeded expectations. The vibe is welcoming, family-friendly, and relaxing – perfect for a tropical getaway. Food: 5/5 As vegetarians, we were thrilled with the variety and quality of options available. Special shout-out to the Ventanas restaurant – they had the best soup I’ve ever had and incredible, freshly prepared tacos made specially by the chef on request. Every meal felt thoughtful and delicious. Service: 5/5 The staff were consistently warm, helpful, and attentive. You really feel like you’re being taken care of. Rooms: 5/5 We stayed in an oceanfront corner room (2414 - always go for it!), and the views were simply stunning. Clean, comfortable, and beautifully maintained. Activities: 5/5 Plenty to do – from pool games to entertainment and fitness activities. There’s never a dull moment if you’re up for some fun. Drinks: 5/5 Great selection, well-made, and flowing all day. Whether poolside or at the bar, they’ve got you covered. Cabana: 5/5 We rented a cabana and it was absolutely worth the extra $75 per day – total comfort, shade, and VIP service. Beach: 4/5 The only small downside is the beach itself. Some areas have rocks, so it’s not always safe for swimming. But still beautiful to relax and take in the view. Overall: An amazing experience – we’d return in a heartbeat and recommend it to anyone looking for a luxury all-inclusive in Cancun, especially if you’re vegetarian!

It was so great to get back to a better-quality resort this April after staying elsewhere in Cancun last December. This was my 9th stay at Wyndham Alltra Cancun and so many staff told me “Welcome Back!” I really did feel welcomed, and I am sure that Jorge Salas had something to do with that… he really understands how to ensure that guests are comfortable. Apart from an unfortunate incident where I was briefly trapped in the bathroom when the door knob came off 😳, I had one of the greatest weeks ever: • The room had its usual comfy bedding — you don’t get this at some other resorts — sleeping was so peaceful and dreamy. • The service at the buffet and poolside was lovely. • The food at the buffet was delicious, with great variety for all appetites and diets. • The VIP lounge was open for business, and my Espresso Martini yummy! • Daily pool volleyball is so much fun, and Bingo too (I won!!). • The enforcement of “no smoking” on the premises is so appreciated. • The night-time entertainment was lovely — especially the female singer who sang a lot of popular songs to get people dancing. • The sea was a lot calmer than usual and so easy to float and swim in, and there was no shortage of sun and mini treasures to find while sand-sifting. Some things I picked up on that could use some tweaking or improvements: • VIP lounge was quite chilly at times, and not very relaxing with the FOOSBALL table crashing in the background, and loud kids at times, and the light snacks/appetizers were not very upscale — I had been at another VIP lounge recently that had a quieter ambience with more comfy seating, good music, softer lighting, an age restriction (or kids allowed when accompanied by an adult), and really great-crafted and tasty snacks (mini ceviche bowls, and other elegant delights). • New poolside cabanas blocked the view of the pool and pool activities, as well as the entertainment staff… I had to get up and stand in the sun to participate in bingo or enjoy watching the activities — otherwise I could only hear and imagine what was going on… it would be better if cabanas were on the outside edges of the platform (behind the lounge chairs) so that they didn’t block the view of all the lounge chair guests (or the view of kids while parents are in the pool). • In the Main Bar: the contrast of seeing and hearing a beautiful singer on the stage accompanied by a floor to ceiling GIANT screen of a soccer game or wrestling match behind her was quite jarring — an ambience channel or even a black screen behind her would have been a huge improvement, not to mention more honouring of the entertainer’s talents and performance. • Sports Arena/Soccer Field: needs a time limit posted or the field locked up to ensure guests on that side of the resort can have some peace and quiet — listening to the ball smashing and kids yelling late at night (past 8, 9, 10, and 11pm) is hardly relaxing when you want to have some peace and quiet in your room after an active and adventurous day full of loud people and activity noise. There is no perfect resort out there, but Wyndham Alltra Cancun (after 9 visits!) really still checks a lot of the important boxes if you want to have an enjoyable stay on the seaside… I was very happy to be back, especially seeing so many familiar, friendly, and welcoming faces… besides yummy food and great service, the smiles and friendliness are priceless. I know it is just a job to most staff at many resorts, but please Wyndham Alltra, do not ever underestimate how important this is! 🖤

We have been to this resort 3 times and we are always very satisfied every time. Very kid friendly for all ages. We would like to give a special recognition to the bartenders Patricio, Ricardo and Luis and our favorite waiter Marcelino. He is the best. We will continue to come to this resort.

We took a family Spring Break vacation here and had a great time! The resort is nice, but it feels like they could do a lot more with it, especially the rooftop with a great view the ocean. Food was good at all the restaurants and we only had to wait more than 10 mins once, when Azul breakfast first opened. Drinks were good, especially in the executive lounge. The rooms are spacious which is nice too. We were able to enjoy the beach which is nice for Cancun, but shady spots are hard to come by. The main pool required saving seats early as we saw many people put stuff down on chairs and not return all day. But, we did reserve the cabana at the pool twice and that was both reasonable and very enjoyable for our family of four. Martin at Azul breakfast (April 17th) gave outstanding service! When he heard my daughter had a tree nut allergy, he walked us to each buffet station to ensure she knew which items would be safe and engaged each staff member at the station to double check the safety. When she said she loved cinnamon rolls, he brought her out some from the back to ensure no cross-contamination. Really impressed with Martin! Norma on the pool wait staff (April 16th) was very attentive too! The downside with all the children at this resort is that not all parents want to be parents, so we had several occasions where the executive lounge felt more like the kids club, with no parent in sight. Also the shows were really not great. I felt bad for the magician that had to shoo children from the stage while trying to perform. Good resort, but maybe won't go back for Spring Break.