Hotel Martinez

Our family stayed at the Hôtel Martinez from June 28 through July 3, booking three rooms for ourselves, my parents-in-law, and our 6-month-old baby. Unfortunately, our experience fell far short of what one would expect from a hotel that markets itself as a five-star luxury property. To begin with, the hotel did not have the Junior Suite we had reserved available upon arrival. Instead, we were told we were receiving an “upgrade,” but the replacement room on the ground (Level 0) floor was anything but an upgrade. The hallway leading to the room had an overwhelming odor of rotting fish mixed with what later seemed to be a strong chemical deodorizer. Even after notifying management, the smell lingered and eventually seeped into our room, making the stay particularly unpleasant—especially with an infant. The room itself had numerous maintenance issues. The lights would randomly flicker during the night, which was both disruptive and concerning. The window coverings were inadequate, allowing bright morning sunlight to shine directly into the room and wake us far earlier than expected. For a family traveling with a young baby, this was especially frustrating. The bathroom was equally disappointing. The shower plumbing was clearly defective, with the water temperature constantly fluctuating between hot and cold without any adjustment. This is simply unacceptable for a hotel in this price range. More broadly, the overall service and quality of the recent “renovation” do not live up to the standards of other luxury hotels on the Croisette. The property feels tired in many respects, and the level of attention to detail and guest service falls well below what one should expect from a five-star Hyatt property. Having stayed at other luxury hotels in Cannes, I can confidently say that the Carlton is a far superior experience. While it may cost more, the difference in quality, accommodations, and service more than justifies the additional expense. I rarely leave negative reviews, but prospective guests should know what to expect. Based on our experience, I cannot recommend the Hôtel Martinez and would strongly encourage travelers looking for a true luxury stay in Cannes to book the Carlton instead.

A sublime hotel and a wonderfully welcoming staff. First class facilities and excellent service - a peak condition beachfront hotel and a memorable stay.

I highly recommend the Hotel Martinez if you want to treat yourself. Indulge in the finest of food and drink. Sleep soundly in the most luxurious beds, beautiful room. The staff were very attentive and friendly. While on the expensive side, the Beach club was amazing and very relaxing. I’m sure that you’re paying for the exclusivity and a lift for wheelchair users down to the beach was a welcome addition too. I didn’t want to leave!

The staff was outstanding. The level of service exceeded our expectations. Food and drinks were delicious. I have stayed at many hotels from the Ritz, St. Regis and Four Seasons to name a few but Hotel Martinez was a step above. We will definitely stay there again next year.

the hotel and the beach are exellent!, freshly renovated. breakfast was amazing! great location close to shopping and restraunts! water sports activities are also availiable