Hotel Martinez

I highly recommend the Hotel Martinez if you want to treat yourself. Indulge in the finest of food and drink. Sleep soundly in the most luxurious beds, beautiful room. The staff were very attentive and friendly. While on the expensive side, the Beach club was amazing and very relaxing. I’m sure that you’re paying for the exclusivity and a lift for wheelchair users down to the beach was a welcome addition too. I didn’t want to leave!

The staff was outstanding. The level of service exceeded our expectations. Food and drinks were delicious. I have stayed at many hotels from the Ritz, St. Regis and Four Seasons to name a few but Hotel Martinez was a step above. We will definitely stay there again next year.

the hotel and the beach are exellent!, freshly renovated. breakfast was amazing! great location close to shopping and restraunts! water sports activities are also availiable

This hotel is outstanding and in my opinion delivers a guest experience unrivalled not only in Europe but most of the rest of the world. I am a professional corporate event organiser so we deal with many hotels of this type and the Martinez excels - managing to treat every guest with the same level of helpful professionalism, regardless of social status, and a smile. They create a wonderfully welcoming environment and experience at every level, great food and beverage options, accommodation, leisure and activities. The whole ambience is relaxed luxury, great service all delivered without being pretentious. It's a brilliant trick that so many other hotels could learn from. We will be back again as soon as possible.

I was overall very disappointed with the level of customer service I received throughout my stay. At check-in, Emma informed us that we would not be receiving the suite we had booked, stating that we "would not like the view." We were never given the opportunity to see the suite ourselves or make that determination. Instead, she insisted that a first-floor room offered a far superior view. Later, when I requested a late checkout, Joanna informed me that even a 12:30 p.m. checkout would not be possible, despite Emma previously indicating that a late checkout would not be an issue. I ultimately had to escalate the matter, which was particularly frustrating given that we had already been downgraded from our confirmed suite. As a Globalist member, I found this experience unacceptable. We paid for a suite and also redeemed a Suite Night Award for the second night of our stay, yet we were not provided the accommodations we had reserved. In addition, housekeeping service fell short of expectations. We did not receive evening turndown service, nor were water bottles replenished at night. Overall, the stay did not reflect the level of service, recognition, or consistency that I expect from a property of this caliber, especially as a loyal Hyatt Globalist member.