Hotel Martinez

I made a non-refundable reservation directly through Hôtel Martinez’s official website. Only afterwards did I discover, quite unexpectedly, that the hotel’s own beach would be closed during the dates of our stay. At the very least, this should have been clearly communicated on the official booking website, for example through a pop-up warning before completing a non-refundable reservation. I contacted the hotel and requested that my reservation be cancelled without penalty. The following day, I received a reply saying this would not be possible. I then sent a more detailed email and was told they would get back to me. Unfortunately, the responses were so slow that by the time our stay was approaching, other hotels were either fully booked or only had very expensive suites available. As a result, I had little choice but to keep my reservation and asked that, at the very least, our room be upgraded. The same representative replied that they were pleased with my decision to stay and sent me an email confirming that our room had been upgraded. However, when we arrived at the hotel, the receptionist told us that there were no rooms available for an upgrade and that, despite the written confirmation, they could not honour it. Someone from Guest Relations then came to speak with us and gave us the usual corporate response. I asked that they at least provide us with a late check-out on our departure day, which they did. Apart from our room, I found the hotel very dirty during our stay. There was an extremely unpleasant smell in the corridors, and both the elevators and the lobby were very dirty. Overall, it felt more like a low-category hotel than a luxury property in Cannes. The swimming pool was no bigger than a residential pool. On departure, we called for a bellboy to collect our luggage. After waiting more than 40 minutes, nobody arrived, so we carried our luggage down ourselves. There is simply no compensation for these three disappointing nights. I will not stay at another Hyatt Group hotel again, nor would I recommend one to anyone close to me. It made for a very mediocre Cannes holiday, and I deeply regret not staying at the Carlton, where I had stayed on previous visits.

Overall great experience! We had a Premium Sea View room and the view was everything! Make sure to reach out to the concierge before arrival to set up your reservations for the beach loungers and specifically ask for any adjusted hours for the beach and the breakfast during your stay. Both of these were adjusted during our stay without proper prior notice.. everything worked out in favor (Thank you God) but ultimately the staff should've communicated in advance to set expectations. Felt safe! Very clean. And the location is perfection! Would recommend a Premium or Suite room for sure if you want a little more space. Would stay here again!

plsce was amazing , great spot , one thing the lobbys has a real bad smell every morning , and they charge you for everything make sure you bring your amex !

We visited with family, including small children’s and unfortunately this was nothing close to a 5 star hotel. We were very excited to stay here but we ended up with dirty shower, mold that was painted over, big stain on pillow and towels, mini fridge not opening and nobody came to fix it although we called a few times, and just overall had a very bad experience.

I had the most beautiful, memorable stay! So thankful for making me feel more than at home. Hotel Martinez has the best team of people that I ever met in any hotel and I travel quite a lot all around the world to the best hotels. I have not experience this level of service and kindness and human connection from the people working at the hotel even at Aman hotels. I can't thank enough for the kindness and top class service that the whole team of Hotel Martinez extended to me. You truly feel seen and understood at this hotel. There is truly no place like this in the world. Especially Lisa has been the absolute best in taking care of us. Every day she made sure that we enjoy ourselves and have the best time and what especially touched my heart was the fact that she is just an amazing person that truly, genuinely cares. I feel so incredibly grateful to be look after by her. I was excited to come back but I couldn't imagine that all of these experiences will be awaiting for me here, my stay exceeded all my expectations. I felt so welcomed and Lisa did the impossible to surprise me and at some point I was speechless and just felt so grateful and so thankful that I got to meet her. I felt so happy every moment of my stay and I have the team of Hotel Martinez to thank for, and Lisa! The extent she went into just to really make sure she gets the best for us was just, wow. She has a gift of making people feel magic. The breakfast team at Hotel Martinez is unmatched!! Elena, the sweetest person, Chloe and everyone at breakfast. It was my favorite time of the day to hang out at breakfast. There is nothing that these wonderful people wouldn't do to make you happy, and that is so rare to see. They go above and beyond. Also thank you to Yazmin from the Guest Relations team, who made sure we have a magical time during fireworks and it was truly such a nice conversation, that made me realize before I came again this time, why I want to come and it reminded me, why Martinez is so special to me. After arrival, everything was like a dream. And again, Lisa made the impossible possible for us since the moment we arrived and I will not forget that. Hotel Martinez is so very lucky to have her. I would like to also specially thank Lucile, from the concierge team for saving and tracking my luggage that has been missing the whole time. She is possibly the best person that I ever saw in a concierge department at the best hotels around the world. She showed so much dedication to helping me find a solution. Only thanks to her contacts my luggage was located after 5 days of not knowing its location. Thank you! Actually, the whole team of people that I just mentioned showed so much compassion, so much care, and were actively looking to help find my luggage. It made my heart so happy to see that I am not alone in this kind of situation. And I appreciated that more than anything. Despite not having my luggage during the whole trip, thanks to all these people, I really had the best trip and just felt so genuinely happy. I had the best stay. The personal touch and level of care I experienced is unmatched and I know that is so incredibly hard to come by this. Also Léa from the concierge team was absolutely wonderful - got us the best tables and reservations without us even having to ask for it, we were very touched by that too. And also Vincent at the beach was amazing, so kind, he took such a great care of us each day and also the girls that are handling the sun beds were so kind and nice and made us feel so welcomed at the beach. There is truly no place like Hotel Martinez. I cant wait to be back very soon and to see everyone again. I would truly come solely to just spend more time with the people at Hotel Martinez, moments with them were that special to me. Thank you so much, for everything. This has become my favorite hotel.