Cape Grace

Would highly recommend the Cape Grace in Cape Town -my wife and I stayed there four nights during a recent visit to SA. The hotel is beautiful and elegant and is ideally situated in the waterfront area which is safe to explore at night with scores of bars and restaurants on hand. However it was very easy to uber across the city to explore other sites. The breakfast was fabulous and perhaps one of the most enjoyable breakfasts I have ever had, overlooking the marina and table mountain. Whilst the hotel is beautiful and well located there is one wow factor and that was the level of care, service exhibited by every single colleague. Every single team member was a on a mission to ensure you felt at home and to help you have a fabulous stay. If you are in Cape Town stay at the Cape Grace!

Our third visit, first since being acquired by Fairmont. Same lovely location, rooms and public spaces….but….the signs of a chain takeover are all there…..very slow, poor breakfast service despite lots of staff about ( we left after waiting for gluten free toast for 20minutes one morning), concentrated orange juice rather than freshly squeezed, the free chauffeur service radius reduced by half….various spaces that should be open to all ( eg the library) closed off for ‚private function“ ( aka a tour bus event) and so on. Cape Grace has lost a little bit of its soul and is poorer for it.

Cape Grace was our first stop of our garden route self drive tour . It is the most beautiful hotel you could wish for . There public areas are very nicely decorated and we enjoyed sitting in the lounge most evenings with a nice drink . The hotel is right on the waterfront where there is a complex with many shops and restaurants . Our room was looking at Table mountain and the harbour and it was stunning .It was huge and had a separate dressing room . The bathroom was so nice with a bath plus a walk in shower . Every member of staff was friendly and helpful . We really couldn’t fault the hotel , it was a fabulous place to start our trip . Thank you

Our stay at Cape Grace was truly exceptional and one that my parents and I will remember for many years to come. From the moment we arrived, we experienced the most genuine warmth, care and outstanding hospitality. Leon Meyer, the General Manager, leads an extraordinary team who truly understand what it means to create memorable guest experiences. A very special mention must go to Bulelwa, Ben and Charmaine, alongside so many other wonderful team members whose names I unfortunately cannot all mention. Every interaction felt genuine and personal, and nothing was ever too much trouble. The team consistently went above and beyond, not because they had to, but because exceptional hospitality clearly comes naturally to them. Having spent my career in the hotel industry, I perhaps notice the details more than most, and what stood out at Cape Grace was not simply the beautiful hotel, but the people behind it. It is very special when a team can make an already wonderful hotel feel like somewhere you genuinely don't want to leave. Most importantly, I had the opportunity to create some incredibly special memories with my parents, and the Cape Grace team played such a meaningful part in making our time together unforgettable. An extraordinary hotel, an exceptional team and a truly memorable stay. Thank you, Leon and the entire Cape Grace family, for going the extra mile and for giving us memories we will treasure.

We recently brought a client group to Cape Grace Spa, and the experience was absolutely wonderful from start to finish. Every single one of our clients had such lovely things to say about their treatments and the overall experience. It was so special to hear everyone raving about the treatments afterwards — a true reflection of the care and service provided by the team. A very special thank you to Rozanne, who truly went above and beyond to assist me throughout the process. She was incredibly helpful, accommodating and supportive, and made coordinating the group booking feel so easy. Her warmth and willingness to assist made such a difference, and I genuinely appreciated all her help. ❤️ I would also like to thank Tiffany, Thandile, Vuvu, Hilda and Ilhaam. The ladies were absolutely lovely, professional and welcoming, and they made our clients feel so comfortable and well taken care of. 🌸 Thank you to the entire Cape Grace Spa team for helping us create such a beautiful experience for our clients. We couldn't have asked for a better experience, and we will definitely be back! 🥰✨