Cape Grace

Had an equisite experience of the Spa at the Cape Grace. From the initial booking with Rozanne and Jodie, till the very end, it was seamless. The experience was of an intimate spa, that is not busy or rushed. Prior to and after my massage I used the facilities which were all available, and super clean. My therapist was excellent with the full body massage. After a shower I enjoyed decilcious tea, snacks and a birthday cupcake. There is some seating outside as well as inside the salon. Overall, a five-star experience. I would highly recommend the spa. The staff make all the difference.

After a few moments during the check in process, me and my partner realised we had been dropped off at the wrong hotel! It was at this point we experienced service that i can honestly say was at a level I’ve never experienced before. Rather than simply giving us directions to where we needed to be, the receptionist (I think her name is Sive) made an internal call to see if their hotel car was available. Yes it was, within a few minutes the car was at the front door, Sive kindly ushered us to the car where Ricky was waiting for us, we got in and was driven to where we had booked. Instinctive, warm, caring service that will never be forgotten…if you are considering staying at this hotel, you will be in the best of hands.

We spent six nights there in Apr 2026. All the superlatives mentioned in prior reviews are true. Nothing but the highest praise for this property. Rooms left nothing out, the mountain views, both day and night, were magnificent. The food service was amazing. The rates reflect a perfect location on the waterfront and an amazing experience.

A stay at Cape Grace Hotel is nothing short of exceptional. From the very moment you arrive, there is an immediate sense that every detail has been carefully considered and that no request is too much trouble. What sets this hotel apart is its ability to deliver true five-star excellence without ever feeling pompous or overly formal—luxury here is warm, intuitive, and effortlessly delivered. The attention to detail throughout is simply superlative, with every touchpoint reflecting a genuine commitment to guest experience. However, it is the people who truly elevate this hotel to another level. The reception team, in particular, are the heart and soul of the experience—welcoming, attentive, and sincerely engaged. A special mention must go to Sheba, whose warmth, radiant smile, and authentic care left a lasting impression. Her presence embodies everything that makes this hotel so memorable. This is more than just a place to stay; it is an experience that lingers long after departure. A true class act in South Africa, and without doubt a hotel that will remain in my thoughts for years to come.

We have just spent 9 nights at the Cape Grace and have nothing but plaudits for the hotel, the service and the staff. We were visiting Cape Town primarily to attend wedding celebrations and the assistance provided by the concierge team who organised travel to the various locations hosting the celebrations and the door staff who showed such great interest in our experiences and made considerable effort to make us feel at home contributed greatly to our enjoyment. We are fortunate to be very experienced in stays at luxury hotels in many parts of the world and we can truly say that there are none which we have experienced which surpass the hospitality that we enjoyed at the Cape Grace. It is a tribute to management and staff that we felt valued as customers and so very well looked after. It would be invidious to pick out individual staff members and our immense gratitude for their kind and warm hospitality go to all the team that we encountered. They will know who they are I am sure so I do hope that this review is shared with them. As is often flagged by reviewers, it is the small things that make a difference and the eye for detail at Cape Grace was very apparent.