Cape Grace

We have stayed at comparable properties, with similar amenities including other Fairmont locations. For this stay, the Cape Grace team elevated our experience to exceptional. Prior to check in the concierge was responsive and so very helpful. Once we checked in Aidan remembered helping us with our pre-stay questions, amazing! He helped me formulate a shopping plan as well as arranging for fleshly baked scones in the late afternoon, after I spent too much time shopping. He was genuine, warm and caring as well as extremely professional. He also helped arrange for a driver, Eddie, to take us to dinner. It was s short ride, and he made every minute a pleasure. Nosi provided a wonderful check in experience and she gave me great shopping advice. The property itself was inviting, not pretentious, in an excellent location. The rooms are well-appointed and breakfast was the best meal. However, none of this could compare to the ultimate difference maker, your very special Team. I truly felt the warmth each time one of your team members said “welcome home.” I would return and recommend to anyone looking for a “Six Star” experience.

Dinner at Cape Grace was nothing short of exceptional. From the moment we arrived, the service was warm, attentive, and incredibly thoughtful. Every detail was handled with such care, making the entire evening feel truly special and luxurious. The food was outstanding, beautifully presented and absolutely delicious, but what really made the experience unforgettable was the level of hospitality. The team went above and beyond to make us feel spoilt and welcomed throughout the night. A truly memorable dining experience and one I would recommend without hesitation. I will 100% be back.

The most incredible spa experience — thank you, Siphokazi. Not many therapists truly understand what a deep tissue massage should be… but you absolutely do!

We have stayed in over 30 Fairmonts in the world and Cape Grace is one of the very best - to be honest it's more akin to a Raffles than a Fairmont for most destinations of the world.  I don't think I have ever seen any hotel with so many children-related features - toilet seat, bath mat, milk bottle cleaning brush, electrical socket protectors, scooter including helmet, diaper garbage can, bath toys, bathrobes and slippers, etc.  We stayed in a signature suite with balcony which might not be the most "wow" suite in terms of design but it's old school luxury for sure and very comfortable. Breakfast was also quite a treat, we could order room service or go to the restaurant so we did both.  The buffet had oysters and the menu was creative and imaginative.  Not standard and boring by any stretch of the imagination.  Service was fantastic, on par with the finest hotels in Asia or Middle East, with only one blemish at the end when they called at 12:15 to inform me about 12:00 check-out.  Considering that many other hotel chains guarantee 4pm check-out (Hyatt, Marriott), it felt a bit like they rushing me to leave despite Accor Diamond status, which would not happen at other hotel chains. Otherwise we thoroughly loved this hotel.  Location is fantastic as well. During the same trip we also stayed at InterContinental nearby to compare. Fairmont is only a tiny bit more expensive (less than 10% extra) but worth far more so I would say Fairmont the better value for sure and it is where I would return.

Had an equisite experience of the Spa at the Cape Grace. From the initial booking with Rozanne and Jodie, till the very end, it was seamless. The experience was of an intimate spa, that is not busy or rushed. Prior to and after my massage I used the facilities which were all available, and super clean. My therapist was excellent with the full body massage. After a shower I enjoyed decilcious tea, snacks and a birthday cupcake. There is some seating outside as well as inside the salon. Overall, a five-star experience. I would highly recommend the spa. The staff make all the difference.