Ellerman House

We spent four nights at Ellerman House in July and I can honestly say it was one of the most memorable hotel experiences we’ve ever had. It’s hard to explain the magic of this place. It never feels like a hotel. It truly feels like you’ve been welcomed into someone’s beautiful home. The service is the best we’ve experienced anywhere in the world. Every interaction felt genuine and personal, never scripted. There is so much included that makes the stay feel incredibly special. The private wine tasting and cellar tour at the property were fantastic, the complimentary pantry stocked with snacks was such a thoughtful touch, and every meal we had at OneEighty was exceptional. What really sets Ellerman apart, though, are the people. Ryan, the mixologist, was one of the highlights of our entire South Africa trip. Of course his cocktails were outstanding, but it was the conversations we had with him and the chance to connect with him as a human being that we’ll remember for a very long time. We genuinely hope he’s still there when we come back. Yassir helped plan our itinerary before we even arrived and provided the best concierge service we’ve ever experienced. Every recommendation was thoughtful and perfectly suited to what we were looking for. Aslam took us on a private tour through the Winelands and gave us one of the best days of our trip. He’s incredibly knowledgeable, easy to spend the day with, and a tremendous ambassador for both Ellerman and South Africa. Moses led our private wine tasting at Ellerman and made it unforgettable. His knowledge and passion for South African wines made the experience one of our favorite parts of the stay. Athule took care of us throughout much of our stay and somehow managed to make us feel like regulars instead of first-time guests. He was warm, attentive, and made us feel completely at home. We left already talking about when we’ll come back. That’s probably the highest compliment I can give. Ellerman House is unlike anywhere we’ve stayed before, and I honestly think the only way to understand it is to experience it for yourself.

Stayed for 3 nights in this lovely Edwardian building overlooking the sea. It was only a 10 minute drive to reach the Victoria and Albert Waterside by car. We stayed during the winter, so the place was quiet and not warm enough to sunbathe or use the pool, but the outdoor area did look lovely. You do get fantastic sunsets! The room was large with its own balcony and a large bathroom. Very comfortable and we both had no problem sleeping. The food was good and the pantry was a novel, but delightful experience. The staff were very friendly and the place was very clean and tidy.

From the moment we arrived at Ellerman House, we were treated to an exceptional level of hospitality. The ambiance strikes the perfect balance between exclusive elegance and warm comfort, and starting the evening soaking in the spectacular ocean views was unforgettable. The dinner itself was wonderful, with beautifully presented dishes that were thoroughly enjoyable, the culinary execution perfectly match the property's world-class standards. What truly made our evening extraordinary, however, was the experience after dinner. We were fortunate enough to be treated to a tour of the beautiful grounds, including a visit to the stunning contemporary art gallery led by the restaurant manager, Adrian, whose insight was fantastic. To cap off a perfect night, we had a lovely conversation with Ryan while sipping incredible gin cocktails crafted from Ellerman House's very own artisanal gin brand. It is these deeply personal touches and impeccable hospitality that make this place so special.

My husband and I had visited Cape Town many times previously, but this time opted to stay in Ellerman House. Without doubt, this was one of our finest experiences. With only 11 rooms and a warm, friendly, attentive and service oriented staff, our stay was a delight and extremely memorable. We couldn't recommend this hotel more highly. We look forward to a return visit in the future !!

Our stay at Ellerman House was truly one of the most special hotel experiences we have ever had. From the moment we arrived, it felt less like a hotel and more like being welcomed into your own extraordinarily beautiful private home. The property itself is incredibly peaceful, with outdoor spaces that are beyond stunning. The views are simply unbeatable — looking out over the ocean feels almost surreal, and it’s the kind of setting that immediately calms you and makes you slow down. Every moment spent there felt serene and intentional. What truly makes Ellerman House exceptional, though, is the people. The staff are on another level — incredibly warm, attentive, and high-touch, anticipating every need without ever feeling intrusive. The level of care and personalization throughout our stay made us feel genuinely looked after in a way that is very rare. The tours arranged by the hotel completely elevated our experience in Cape Town. They gave us such a deep appreciation for the city, its history, and its culture, and made everything we saw feel richer and more meaningful. Our guide, Aslam, was especially wonderful — so sociable, knowledgeable, and genuinely fun to spend our days with. It felt like exploring the city with a friend who truly loves and understands it. Service across the board — from breakfast to the restaurant to the concierge — was flawless and deeply luxurious, yet still warm and relaxed. Every detail felt thoughtful, every interaction personal. When it came time to leave, I genuinely felt like I was leaving home. Ellerman House is not just a place to stay — it’s an experience, and one we will treasure. We cannot wait to return and stay here again.