The Silo

We booked a table at the rooftop bar while back in the UK as really wanted to enjoy the experience. What transpired when wet got to the rooftop beggars belief with the arrogant attitude of the manager of the bar and our treatment. On getting there, we were being taken to a table with a reserved sign overlooking the waterfront when a couple behind us in the queue were seated there and we were told nothing now available but could sit at a side table overlooking some docks with just the two of us there while everyone else in the buzzing front area. The arrogant manager said they were residents and regardless of our booking prior and paying a 300 Rand deposit, we did not get any seating priorities. Allegedly everyone had reserved as well and oddly just all happened to have a lovely table except for us. The fact the only reservation time I had been offered was 6pm and had got there on time meant nothing. We sat at this side table and I decided not acceptable. Went to the arrogant manager to ask for a refund on my deposit and told not possible. Why? You have not honoured my reservation, you have taken a deposit from me and now refusing to refund me for something I do not want. And then to be told I was being aggressive is simply unbelievable. I have stayed at the finest hotels in the world and received the best service but more importantly, friendship and warmth from the people who work there. I usually recce places by going to the bar or restaurant and then gauging if worth staying there in the future. This treatment tonight has just lost you you a substantial booking from me. Plenty of other stunning Cape Town hotels to stay in. Please take my 300 Rand and if you have any decency give to a charity rather than pocket it for absolute nothing I got in return. Shameful arrogance and nothing anywhere like the warm people of this country tonight

So obviously NOT a five star hotel. I would rate it 2 or, at best, 3 star. The reception is pokey and small. We had drinks on the Roof-Top Bar which is tawdry and clearly in need of a refurb. The swimming pool is a tiny dip that you cannot possibly swim in. At the end of our dinner there, the one hotel employee in reception said he would call a “hotel taxi” for us. A dilapidated car turned up with a taxi sign on the roof, which the driver immediately took down as we entered the taxi ( because it wasn’t fixed to the roof of the car ). The seat belts didn’t work and the handle fell off in my wife’s hands. The driver wanted to charge us R500 for our return drive to the Vineyard Hotel, but after 100 yards turned back because he said his car had a flat tyre. Eventually we got an Uber to The Vineyard for R230. For anyone wanting a real five star hotel in Cape Town, you must avoid this hotel.

We are currently staying at the Silo hotel. We are SA residents and have travelled to many cities and resorts. This place is WORLD CLASS for their hotel guests! You certainly keep our South African flag held high with this spectacular experience ! Feeling Very proudly South African !!!

WARNING: AVOID THE SILO HOTEL – THEFT & COVER-UP! This was, without a doubt, the worst experience I’ve ever had at a hotel. During our honeymoon, my wife’s Rolex— which had more sentimental value than anything— was STOLEN from our room. The hotel did absolutely NOTHING to help us. Instead, they ran a fake "investigation," claimed they checked security footage, and stalled me until I left the country. I exchanged multiple emails with them, and they kept stringing me along, promising to "fix things." But in reality, all they did was delay me from filing a police report, telling me to wait until their so-called investigation was complete. It was all a tactic to make sure I ran out of time. The truth is simple: valuables are NOT SAFE here, and management will do whatever it takes to avoid accountability. A beautiful hotel means nothing if your belongings can disappear, and the staff covers it up. BEWARE BEFORE STAYING HERE – YOU’VE BEEN WARNED!

From the moment you arrive at this exquisite hotel in the Waterfront, you are exposed to a very unique experience that will remain among your fondest memories - the service is exceptional - the ambiance, world class, the food is fine-dining and the views of Table Mountain and the city is the best in the whole of Cape Town - a must visit and well recommended for those with an appreciation for the finer things in life.