Vineyard Hotel & Spa

Exceptional welcome to the hotel. I was early and they checked me in ahead of time. The room was well kept and everything easy to work. The staff were the stars of this whole venue. I had a dinner with a set menu and when I informed them of my dietary requirements they adjust every course at a moments notice as though they were expecting me, not once did I feel judged. Thank you Vineyard hotel, my stay was amazing.

The Vineyard is in Cape Town suburb of Newlands conveniently located for the airport and the city. It has beautiful garden and some rooms with a view looking towards Table Mountain. The breakfast is excellent with a Hugh spread of fresh fruits, cold cuts and a large selection of cooked dishes. If travelling by car they have parking below the hotel. Overall I would recommend it for both business and holiday travellers.

We have been coming at this hotel for the past 10 years (with the exception of Covid) and the hotel is as exceptional and excellent as always. What makes this hotel exceptional is the friendly, hospitable and professional staff. Nothing is too much trouble, and we want to thank all the staff for making us feel part of the Vineyard family. The rooms are clean, well stocked with amenities such as plenty of bottled water, tea, coffee with a Nespresso type machine, and fresh milk. The toiletries are from a top South African quality brand, Charlotte Rhys. Even the hairdryer is a good quality. The hotel has amazing dining experiences and a good selection of drinks especially wines from the local area. The hotel is located in the Southern Suburbs in a beautiful garden setting. Its location is central for reaching visitor attractions like Kirstenbosch Botanical Gardens (where you can pickup the hop on hop off city sightseeing bus), Penguin colony, Cape Point, Constantia wine route, and further afield like Winelands. We will always come back 😊

The hotel is beautiful with spectacular gardens. The room facing a garden courtyard was well designed and very clean. The room was quiet with blackout curtains. The breakfast buffet was generous with a variety of cereals, fruits, breads, meats, and jams. Their prepared hot breakfasts were delightful e.g.,salmon eggs benedict on croiissant. I've downgraded its rating due to a lack of attentiveness to a customer request. Before my trip, I sent the hotel two emails through their website asking if they had distilled water available for my CPAP machine and never received a response. I checked again, I once again asked for distilled water for my CPAP machine. None appeared so I purchased some from a nearby store. On my last night, a five liter bottle of distilled water finally appeared in my room. When checking out, I discovered that they charged me for the distilled water-something that has never happened to me when I've traveled.

Sadly the beautiful location and hotel is negatively impacted by poor customer service in several areas. The facility and room are very nice and comfortable and highly recommended. However no turndown service for a hotel of this level. The front desk manager rudely denied out request for a 1 hours late checkout so we could spend over $400 in their spa. His uncaring comment was that they needed the room for incoming guests who have a checkin time of 2:00. We requested to stay unti9l noon giving them 2 hours to prepare out room. The sour attitude was the big issue however. Twice we had superb service and food at Morii in the hotel. But then inattentive and poor service at the other more casual restaurant. No smile from the hostess and a waiter who had no interest in helping us even thought there was only one other occupied table. Management really needs to have consistent service throughout and train to that level. Such potential but we would NOT stay here again and so not recommend if service is important to you.