Vineyard Hotel & Spa

The hotel itself is lovely - room was modern, clean etc. we only stayed one night (on way back from Stellenbosch, before flight following night) so had just over a day in the hotel. There was no room outside for dinner so we were offered inside which was perfectly nice but no atmosphere as only one other couple there and had to wait for staff. Food is good, drinks menu is ok. The pool area was nice. But what was really, really disappointing was that after I left an expensive item (my fault) in the wardrobe on checkout, I’ve had no support from hotel. As soon as I realised, I called the hotel and waited 4-5 minutes each time before having to hang up - no answer. So I filled in the contact form on the website and someone came back to me - I gave them details and they said they’d contact hotel directly (something I apparently can’t do as a former guest) to ask lost property. I gave all the details: time of checkout (the day before), room number, description of the item left hanging and heard nothing. It would absolutely have been spotted by housekeeping (who would have replaced the hotel robes which were hanging up next to the item) but despite trying again to call I have heard nothing at all. It very clear to me that it has been taken by a member of the staff but no one has even had the courtesy to come back and say that it can’t be located. We stayed in 4 hotels in SA while we were there, all 5 star and I’d recommend every one but The Vineyard. We will go back to SA but will avoid this hotel as clearly customer service isn’t remotely important and while I fully accept my mistake in leaving an item hanging in the wardrobe on departure, to have it stolen and no one be able to even have the courtesy to inform me that they couldn’t ‘find’ it isn’t good enough for a hotel of that level.

I have been going to the Vineyard Hotel in Newlands, Cape Town, since 1974, and seen all the alterations and additions over the years. The Vineyard has always been a wonderful hotel. On our recent trip we had a standard courtyard room which was most comfortable and spacious, with a modern bathroom with a shower and a full bath - great shower pressure. The gardens of the hotel are fabulous in their layout and are well established with a view over the south side of Table Mountain. We used the restaurant for 2 dinners and 2 breakfasts. The food quality was excellent, and the breakfast had a a very extensive choice of courses. We always love our stays at the Vineyard and cant wait to return.

I’m staying here at the moment and it’s not at all like last year. Everything is way too much trouble for the bar and the restaurant staff. Breakfast is a nightmare. Too many people, not enough staff. Nothing is topped up and god forbid you would like a second tea or coffee. We were made to wait for a breakfast table 2 days in a row, in 32 years of business and leisure travel this has never happened to me anywhere but at the Vineyard. The staff in the bar and the terrace restaurant not only don’t make you feel welcome but are hard to find. The pool area service is great as are the reception staff. The bell men are long serving staff and have always been 5 star. We visit once or twice a year and reluctantly we feel we have to for an alternative for next summer.

My husband and I stayed here for 4 nights - what a lovely hotel. Beautiful grounds (we had great fun walking around each morning spotting the tortoises!), spacious, clean rooms, a lovely onsite coffee shop (perfect if like us you’re heading out and about each day), a delightful garden patio where we enjoyed fantastic breakfasts each morning. The valet parking was such a nice touch and made leaving / returning to the hotel really simple and stress free. Location wise it’s perfect - you really feel “out of” the Cape Town bustle but a quick drive or uber will see you anywhere in the city. A great five star hotel that we would absolutely recommend and certainly return to if in Cape Town again.

We stayed here as we needed a pit stop whilst travelling - 20 mins from the airport, and oh my goodness, what an amazing Oasis this is. Will definitely book a return stay, but for several nights.