Vineyard Hotel & Spa

The hotel is beautiful with spectacular gardens. The room facing a garden courtyard was well designed and very clean. The room was quiet with blackout curtains. The breakfast buffet was generous with a variety of cereals, fruits, breads, meats, and jams. Their prepared hot breakfasts were delightful e.g.,salmon eggs benedict on croiissant. I've downgraded its rating due to a lack of attentiveness to a customer request. Before my trip, I sent the hotel two emails through their website asking if they had distilled water available for my CPAP machine and never received a response. I checked again, I once again asked for distilled water for my CPAP machine. None appeared so I purchased some from a nearby store. On my last night, a five liter bottle of distilled water finally appeared in my room. When checking out, I discovered that they charged me for the distilled water-something that has never happened to me when I've traveled.

Sadly the beautiful location and hotel is negatively impacted by poor customer service in several areas. The facility and room are very nice and comfortable and highly recommended. However no turndown service for a hotel of this level. The front desk manager rudely denied out request for a 1 hours late checkout so we could spend over $400 in their spa. His uncaring comment was that they needed the room for incoming guests who have a checkin time of 2:00. We requested to stay unti9l noon giving them 2 hours to prepare out room. The sour attitude was the big issue however. Twice we had superb service and food at Morii in the hotel. But then inattentive and poor service at the other more casual restaurant. No smile from the hostess and a waiter who had no interest in helping us even thought there was only one other occupied table. Management really needs to have consistent service throughout and train to that level. Such potential but we would NOT stay here again and so not recommend if service is important to you.

First class, calm and attentive service. Great facilities, restaurants, gym, pool, spa. Most of all it’s in a lovely garden setting away from the hustle and bustle with local restaurants and stores short walk away. The room was well outfitted and the team here is very professional. Great breakfast and meals.

The environment is first class - under the trees with great views to the mountains. The service was also good as was the food. BUT the price of wine, as with so many restaurants nowadays, is over the top. Their entry point woine is R245. Buiten Blanc, which we buy at our local supermarket for R89, is, at The Lounge Restaurant, R295! With wine at those prices we shall, unfortunately, not be returning soon.

Over the years I have had the pleasure of staying in many hotels here (South Africa) and further afield, and I count my stay at the Vineyard Hotel as one of the more exceptional experiences. Set in a quite neighbourhood, very central to all amenities and shops in the southern suburbs of Cape Town this hotel is definitely a place to stay if you want to treat yourself to world class hospitality. Apart from the first-rate, generous accommodation, the beautiful bedding and tasteful room decoration, the highlight of our stay was the attentive and friendly staff. Everyone that comes into the hotel is made to feel special. The superb service is ubiquitous, from the room service to the public spaces and dining rooms, nothing seems like too much trouble. A worthwhile stay, Thanks to all involved. I hope to visit again.