Capri Palace Jumeirah

The location is ideally located in the central portion of Anacapri. My wife and I went for our anniversary and were upgraded to a Jr. Suite at check in (possibly thanks to our booking with a specific credit card). I cannot emphasize enough how good the SERVICE is at this hotel. Every staff member is courteous and extremely attentive from the moment they pick you up at the ferry to the moment you are dropped off. I could go on and on but one of the stand out experiences is when you requested a taxi, a staff member leaves the desk to escort you to the main square secure a taxi. Regretfully, the biggest disappointment was the food. We had a dinner upon arrival on the terrace, which the concierge is also prepares by the two Michelin star kitchen and the price would support it. The food was disappointing to poor. The server was clearly understaffed but again the service was still impecable. She overheard that we were very hungry and arranged an amouse bouche that was the high point of the meal. My wife had the ravioli and I had the seared tuna burger and caprese salad. The ravioli was flavorless, the pieces of tuna were pathetic and well done and the mozzarella cheese was rubbery similar to grocery store cheese and not the fresh mozzarella that one would expect for a 30 euro appetizer. We had planned on eating one night at L’Olivo but elected to not eat there given the lack of recent reviews and the poor quality of food on the terrace. We did have breakfast at L’Olivo as that is where it is served and the breakfast was good. Above average for an included breakfast. The view is great and the service was again excellent. There are plenty of restaurants in walking distance of the hotel. Overall, most of the restaurants are expensive but it is important to remember that most establishments close for about 5-6 months so if you think about that most things are double “what they should cost” it is more reasonable.

Perfect hotel and beautiful place with great and excellent service in every area, everyone was helpful from the reception to breakfast and cleaning, a truly exceptional place for stay.

A hotel that brings luxury to life in Capri. If you are familiar with the Jumeirah brand then this review writes itself in terms of saying it delivers on the quality you expect. We did have a room issue due to noise coming from the rooftop bar, but our complaint was dealt with efficiently and quickly which for us underlined our importance as a paying customer. If you are looking to make your stay on Capri special then this is the hotel which can deliver on expectation.

Amazing experience! The service is impecable! The food and the apresentation are impeccable! Very well located, with 3 restaurants that provide you with various experiences in one place!

An expecial birthday in this beautiful place.the hotel is the top in all island!!! The three restaurant Il riccio,A-mare and Zuma are wanderfull! You try for believe