South Seas

Captiva Island was amazing and South Seas was perfect. I travelled with a friend and we went off season, so the resort was not crowded. Every staff member was extremely friendly and pleasant to interact with. We stayed in a Beach Villa and booked through South Seas, this is the key, booking through South Seas provides all the amenities and services. Indeed, it is a pricey place, but it is a huge resort, and it is pristine - pools and beaches included. This place is quiet and a perfect place to re-charge. If you are expecting a ton of activities and loud music being piped in everywhere then this is not the place for you. If you want to see dolphins in the surf, right at the beach and sweet manatees at the marina, not to mention a lot of birds then this paradise is perfect. Our accommodations were spotless - again, book through South Seas. The website shares a lot of details, and nothing is hidden. There is not daily cleaning service, but every other day paper products and trash is removed from your unit. If you stay on the south end of the resort, then construction is almost non existent - this is where we stayed and it was quiet. The north end is under significant renovations, not sure when that will be done. I can't say enough wonderful things about South Seas and Captiva Island - it was an enjoyable vacation, and I can't wait to go back.

The beach cottages were the perfect location for our family. We weren't interested in any of the other amenities at the resort so it was the best choice for us. The property was very clean and had everything we needed for our stay. It was great being able to walk out onto the beach from the back deck. The re-nourishment project was still underway and the dedication to its progress was impressive.

Unfortunately, this hotel is not worth $500+ a night. The rooms are busted. We were in one that has a constant buzzing noise, I asked the day before for maintenance to come up, and they forgot so it’s another night with it nonstop. I asked to change rooms and they were fully booked but could get us into something at checkout tomorrow but only if they can’t fix the issue. The pool is the only perk. Customer service is lacking.

Amazing experience with kids and husband! It is the perfect spot for a getaway with family, I would highly recommend !!!

We checked in early on a Saturday. Our one bedroom Villa unit was not ready initially since we arrived too soon. That is understandable. So we waited in car in hot parking lot for 2 hours. Front desk then said room was ready but waiting on management to review the room, then waited another 2 hours and finally got text notification that the villa room was ready. The TVs are locked down needing a Roku 4-digit code. And the XFinity system connected to the HDMI 4 port also was needing account log in by "owner". Engineering came by and said they would write a ticket for the issue. Our 5 night stay was over and still no resolution on the TVs. So too late for that. Another issue: the pool at the 3200 unit has no towels provided so I walked to the new elaborate Captiva Landing complex to get towels but fellow there refused to let me take any towels out and said I needed to get pool towels from Housekeeping. I texted service desk and they said Housekeeping would drop off towels but that never happened. I bumped into a Housekeeper later the next day and she said they don't provide pool towels. So I asked if we could get a few extra towels for the room but then that was never delivered. So for rest of our stay we did not use the 3200 pool adjacent to our villa. It was full of leaves and debris and a little disgusting to get into anyway. The beach and north end pools are nice, no complaints there. And the ne Captiva Landing complex is very nice. Shoutout to Kyle at the Captiva Landing complex. He seems to be the only one to know how to provide friendly and competent service. Lastly... On checkout, the statement showed we were overcharged. I couldn't get Front Desk to answer phone so left a voicemail but one day later back home and still no response about fixing the overcharge. The new management has to get service improved. We had reservations already for another week in October but have now decided to cancel that. Been coming here since the mid 1980's. Lately we have been coming two or three times per year. (Got evacuated during Ian!). Hoping things will improve so we can consider a revisit some other time.