The Boulders Resort & Spa

Understated and tranquil - one of my fave hotels is always a treat. The basic “casita” is spacious and comfortable, setting is absolutely breathtaking and unlike anywhere else, valet and shuttle drivers are prompt and responsive. The only reason I gave 4 stars instead of 5 is my experience at the Palo Verde restaurant. I very much appreciate Supervisor Pilar’s quick response but it’s something that I should not have to deal with at all. I was charged $1 for two lemon wedges for my ice water and another $1 for “choice of milk” that was supposed to come with my oatmeal. Very petty 🤬 My solution? Just don’t dine there at all and avoid any hidden, petty fees. Then I can thoroughly enjoy this amazing resort.

I will leave a more detailed review when I’m less angry, but I’m actively trying to cancel our reservation to go literally anywhere else. My fiance and I are Hilton Diamond members and I flew in from California to celebrate his birthday before he deploys. We were told upon arrival to park in a designated area and we had to use golf carts to get around the property. We went out for the evening and returned at night where the parking lot was poorly lit. There isn’t enough guest parking and we had to park significantly far away from our room in the overflow parking. We saw an employee on a golf cart and flagged them down and asked for the golf cart service to get us to our room and were told us “we can’t, we are really slammed right now.” We carried all of our bags to our room. The path was poorly lit and I almost fell into a cactus in my heels. We discovered there is no silverware in the rooms. We called and asked if we were able to smoke a cigar outside our room on the patio and staff told us yes, that is why there are ashtrays. We went outside to smoke on the patio, and in the two seconds we left the door open, mosquitos got into the room. My fiance had literally taken maybe two puffs of his cigar and our neighbor yelled at us and told us “this is a non smoking property, put the cigar out.” When we corrected them and told them it was a cigar and we did ask, they said they didn’t care and it was gross. When I called the front desk to ask to speak to the on duty manager or supervisor, I was informed “they have gone home for the night and there’s nothing we can do.” They did not even offer to move our room. I was told a manager would follow up with us in the morning. We tried to contact the Hilton to cancel our reservation and the Diamond Member line is closed. This is without a doubt the worst experience I’ve ever had on a Hilton Property and a golf resort. I am astounded with the lack of customer service. It ruined our evening and I would never advise anyone to stay here. Caesars Republic had incredible customer service, so for anyone looking to stay at a luxury resort, and have a luxury experience, STAY THERE.

Love the Boulders, the wife and I have been here numerous times. The casitas are intimate and have that southwestern adobe charm. The spa pool is peaceful and relaxing. There are some minor maintenance issues that need addressing such as; spa pool needs painting, numerous walk way lights are broken or are on during day time. Phone in our room did not work nor was it addressed even though I requested it to be fixed every day of our stay. Overall we enjoyed our stay despite these minor nuisances. Checkout the Spotted Donkey for great drinks and food.

The resort it self is in a beautiful location. The rooms are large , great views . Our first room lost air conditioning and we were quickly moved to a similar room. The resort needs renovation in areas , The staff was super nice but seemed lack of knowledge , the restaurant staff seemed overwhelmed but it was not busy . The cleaning staff would miss simply supplies . Restaurants : I think they could rethink the type of restaurants . We have been to multiple 5 star resorts and the prices are high for what they offer . The golf: The views of the golf course are amazing, the holes are fun to play but the fairways were dry in some areas . Needs more up keep for the price they charge.

The setting is beautiful but the property is neglected. The Spa pool needs to be re-done, the surface was crumbling beneath my feet. The menu choices by the pool were very limited and service slow. The Spa itself is neglected too, it needs to be redone. I stayed here years ago and the place was absolutely magical- not any longer ☹️. Whomever is running it now has really let it go- so sad and unfortunate.