Carefree Resort & Conference Center

Beautiful property, disappointing customer service. I stayed at CIVANA Resort & Spa from May 29–June 1, 2026 and accidentally left a pair of reading glasses in the spa. After I returned home to California, I received an email confirming that the glasses had been found. The problem? The only option offered to return them was approximately $55 FedEx shipping for a small pair of reading glasses. I called and suggested a simple alternative, such as mailing them in a USPS prepaid box. I offered to cover the cost and even tip the employee handling it. After speaking with a manager, I was told there would be no exceptions and the expensive shipping option was my only choice. I understand that leaving the glasses behind was my mistake. What I don’t understand is a luxury resort refusing to use common sense or show any flexibility once the item was recovered. I’ve stayed at many hotels and have never been charged anything close to this amount to have a small forgotten item returned. The lack of customer care was surprising and disappointing. Unfortunately, this experience would make me think twice before returning.

Usually never like to go to the same place twice, but this was my second time and contemplating annual visits. Loved all of the class options, low-key atmosphere, focus on healthy food options (though less healthy available as well) and the spa is amazing. 2nd floor spa room had beautiful view and left a vacation actually feeling refreshed.

I had an amazing experience at Civana. I stayed in a double room and it was clean and spacious. The staff were friendly and helpful throughout our stay. I spent a day at the spa and it was one of the best spas I’ve visited. Next time I will venture into the town for dinner. The options were limited at the resort.

My boyfriend and I stayed at CIVANA Wellness Resort & Spa from Friday through Monday on a somewhat impromptu trip we planned only four days in advance, and we had a wonderful experience. The property is beautiful, quiet, and very clean, with plenty of space to relax. Even though we booked last minute, we were still able to get into several classes and activities, including a few we had been waitlisted for. Our room was also very nice and spotless. What truly stood out was the amazing staff. Kathleen at the front desk kindly helped check my boyfriend in early when my flight was delayed by five hours and the reservation was under my name. We also had a fantastic meal at Terras with Yolanda (highly recommend the Eggplant) and had a blast doing the high ropes course with Abe. The biggest thank you goes to Yessica in housekeeping. On the morning of checkout I unknowingly lost a one-carat diamond earring that even though was insured, I was devastated to have lost. I didn’t realize it wasn’t in my ear until I was almost at the airport and promptly called the resort. Yessica immediately organized a search, and although it wasn’t in our bathroom as I originally thought, her team eventually located it elsewhere on the property near the restaurant/lobby. I am incredibly grateful to Yessica and the CIVANA team for going above and beyond to return something so meaningful. I will absolutely recommend this resort to everyone I know. You will arrived stressed and overstimulated and leave with a sense of calm, connection and with a restored faith in humanity.

I recently visited CIVANA Wellness Resort as a solo traveler for my very first wellness retreat, and it truly exceeded all of my expectations. From the moment I arrived, every single person I encountered was warm, welcoming, and genuinely kind. The service across the entire resort was exceptional. The food was absolutely delicious — nourishing, thoughtfully prepared, and something I genuinely looked forward to each day. The activities and classes were top-notch, with knowledgeable instructors who created such a comfortable and encouraging environment. As someone traveling solo and new to the wellness retreat experience, I couldn’t have asked for a better introduction. I would highly, highly recommend this resort — especially if it’s your first retreat or you’re considering traveling on your own. It feels incredibly safe, supportive, and easy to navigate. The rooms are modern and beautifully minimalistic — calm, clean, and thoughtfully designed. The resort itself feels spacious without being overwhelming. There are so many walking paths and quiet spaces where you can relax, unwind, and simply do nothing — which felt like such a luxury. I also loved the small but meaningful touches, like fruit-infused water stations throughout the property and complimentary sunscreen available poolside (no need to pack your own!). Those details really elevate the experience. Overall, it was an incredible stay and such a refreshing opportunity to reset and recharge. I can’t wait to return.