Civana Wellness Resort & Spa

I chose this resort based on a strong recommendation from a coworker who had celebrated her birthday here. After researching all that the property had to offer, I decided it would be the perfect place to treat myself for my own birthday, especially after a challenging year. While the cost was high, I was willing to invest in a memorable and relaxing experience. Unfortunately, several issues during my stay left me disappointed: 1. No-Show Fee Despite Uncontrollable Travel Delays: I had booked a class for the day of my arrival, but due to flight delays, I wasn’t able to make it in time. I was charged a no-show fee and, although I requested that it be waived given the circumstances, the request was denied. I understand policies are in place for a reason, but I had hoped for a bit more flexibility or understanding given the situation. 2. Check-in and Bell Service Oversight: Upon check-in, I was told someone would escort me to my room. After waiting over 15 minutes with no assistance(while watching others receive help and tours) I eventually carried my own luggage. This felt dismissive and was a poor first impression. 3. Inconsistent Service at the Spa Pool: On Day 2, I chose to relax at the spa pool. Despite having the premium all-inclusive package, I was unable to get service for over two hours. The attendant walked past me multiple times and even served a group next to me without acknowledging my presence. At that point, I left feeling overlooked and uncomfortable. It no longer felt like a simple oversight, but something more intentional. 4. Lack of Acknowledgment on My Birthday: Although my birthday was clearly noted in my reservation and acknowledged by my spa therapist (who was wonderful), I never received the card or treat that the resort is said to offer guests on their special day. It was disappointing, especially when smaller gestures can go a long way in making guests feel valued. 5. Generic Follow-Up to My Concerns: I took the time to provide detailed feedback following my stay, but the response I received was clearly a generic message that didn’t address any of the specific concerns I raised. There was no apology, acknowledgment, or attempt to make things right. Given the reputation and price point of this resort, I expected a much higher level of service and guest care. Sadly, my experience didn’t reflect that. After checking out, I moved to a different resort where I received far better service and attention, which only highlighted how much this property. I was planning a return trip before this experience with a group of friends. After my experience, we have now booked at the second resort I stayed in and looking forward to the next visit.

I loved the classes, loved the instructors, and truly enjoyed the experience—but it was quickly ruined when my gold necklace, hidden in my makeup bag, was stolen from my room while I was at the spa. The only people who entered were housekeeping. I have stayed at many high-end hotels and never once had to worry about something hidden in my bag being stolen. I can’t help but feel I may have been targeted because I am Indian, and I’ve since seen another review from an Indian guest who also had gold stolen. For a resort that caters to high-end clientele, it’s disturbing that I even have to say this: if you go to Civana, use the safe or don’t bring anything valuable. I had planned to recommend Civana to my fitness coach with 25k+ followers, but after this experience, I won’t return or promote it until guest security is taken seriously. I also plan on contacting the City of Carefree and filing a police report regarding this theft. Civana needs to address this issue directly and take accountability for the safety of their guests.

Civana exceeded my expectations in every way. Every staff member is wonderful. The place is beautiful. Every inch of the property is impeccably designed and maintained. The class instructors/guides are caring, smart, personable, and inspirational. The little extras made the experience one to remember. You can tell that thought and care goes into planning the customer experience, and that every person employed here believes in the philosophy. Thank you for making this special for me! I definitely plan to return in the future.

Absolutely a wonderful place to retreat to for a little rest and relaxation! Rooms are beautifully done, spa has wonderful treatments as well as some of the best aestheticians and massage therapists. Go for a couple days to have a nervous system reset!

I came during memorial weekend for a solo trip, and to my surprise the resort wasn't as packed as I thought it would be. I signed up for classes prior to coming to the resort just in case I wasn't able to get into any classes, but I feel some classes weren't too full when I actually arrived. Check in went smooth and easy. The lady at the front desk was very nice and accommodating if I had any questions. She actually walked all the way to my room which I appreciated. They give everyone a water bottle and have water stations around the resort to keep us hydrated. Loved that! Arizona weather is hot so if you aren't used to that type of heat - Please bring sunscreen, hat, shades, etc to keep you cool. Especially for the hike! They advise you to pick your classes early but a tip. If the class isn't cancelled by 5pm the day prior they will CHARGE you a $15 late cancellation fee. Keep that in mind. All the wellness classes were very good, even though I wasn't able to take all of them the ones I did really impacted me in a great way. All the instructions were good but the guest teacher Veronica really knows how to communicate and resonate with everyone in her classes. The only con I would say I wasn't the biggest fan of the food. Majority bland, not really fulfilling. The filet mignon, smashed avocado, green goodness smoothie, and salmon tacos were my top favorites. I can say the drinks were pretty good, and the bartenders at the bar were always so helpful if you had any questions. All in all, I would recommend anyone to take a trip down here, even come by yourself. You will meet other travelers who are solo or anybody just wanting the same experience. All the staff are so positive, friendly, and welcoming.