Park Hyatt Aviara Resort, Golf Club & Spa

Overall, I was disappointed with my experience with the Park Hyatt Aviara. I would not stay there again Let's start with the positives: 1) Property is beautiful. From the lobby to the grounds, the property is stunning. 3) The suites are wonderful. Roomy, well laid out and a pleasant room experience. Here's the skinny: 1) Staff service levels were attrocious. Staff seemed disengaged and focused on personal issues. I noticed, several times, staff texting on phones instead of working or having personal conversations in the hallway. 2) Housekeeping was attrocious. They would stop by the room in the morning. Due to my circumstances, I needed services in the afternoon. They would promise to return but failed to do so. My room was serviced 1 time during a 5 day stay. 3) Due to the poor experience, I cut my stay short. Customer service never inquired as to why I was leaving early. They were insistent on charging me the early departure fee. 4) Management never checked in during my stay. Had they done so, I would have shared my feedback. I don't like to complain and I believe the difference between a high end resort and a motel is the pro-activity of management to ensure a positive experience. From my experience, management could care less about how their guests are doing. I expect more from a Park Hyatt. This location failed miserably from a service standpoint. Avoid - there are plenty of high end options available in the area.

The service at this hotel is exceptional! I was blown away by that. Yes, the hotel is gorgeous and the location stunning, but it's the team that makes the difference. Alex at the front desk and Nicole at the bar are standouts. But everyone was truly wonderful. The room was beautifully clean and thoughtfully appointed. Every single banquet meal I had was incredible, and banquet food at hotels isn't always the best. Here it absolutely was. I would go back here in a heartbeat!!!

Beautiful resort! I plan to return with my family. The rooms are excellent, staff is great, housekeeping did an outstanding job.

The personalized customer service my family of 5 experienced at Park Hyatt Aviara Resort was outstanding at every. single. turn. Before arrival, I received several emails from Esther Hong preparing for our special trip celebrating my son's 6th birthday. Her email contained valuable information for our stay at the Park Hyatt Aviara, reservation help for restaurants/amenities on property, and nearby local recommendations for kids' activities. From the moment we arrived on property, we felt a very warm welcome from Annie at the reception check in. She wished my son, Andrew, a happy 6th birthday and informed us that we were upgraded to a suite in close proximity to the family pool. We had arrived around 10am and were able to check in early and get to our room. She offered to bring the kids small spa robes and slippers and gave them each really cute (high quality) stickers. She was very personable and kind. Zoltan was placing our luggage in the room before we had even walked down to the first floor. We didn't even need to wait a moment before getting our swimsuits on and heading to the pool. He showed me how to turn the lights on in the living room -- I NEVER would have found this switch. Have you seen/heard the Nate Bargatze comedy sketch about not finding the light switch in the hotel? Please google it and take a listen. I'll wait. Shortly after we arrived to the room, Esther greeted us at the door with personalized dolphin stuffed animals with our kids' names embroidered on them. At this point, I was completely blown away by the kindness exhibited by the staff to our family. She personally wished our son a happy birthday as well. Her attention to detail and compassion should be recognized. I am only an Explorist within the World of Hyatt program but she made us feel like the most valuable guests on property - truly VIPs. Sydney, our server at the pool, was attentive, efficient, and kind. She did not miss a beat to bring our drinks shortly after arrival to the pool. Our kids were delighted to drink a cotton candy lemonade drink with gummy bears and sprinkles - I mean, come on. What 4-, 6-, or 8-yr-old wouldn't be delighted? When we made our way back to the room to prepare for our afternoon outing, we were surprised with a chocolate birthday cake and three Sprites for my 3 children. Roger at the valet offered great advice on our beach outing. Each of the men and women at the valet were hardworking, efficient, and helpful. We never had to wait long for our car to arrive (and my husband refused to call down for it ahead of time.) :) When we dined at Ember & Rye on our last evening, Erika, our server surprised us with a special menu for our kids whose collective love of buttered noodles is unsurpassed. They were brought jars with paintbrushes to "paint" butter, parsley, and parmesan cheese on their pasta. What a fun activity for them to remember. I want to make a special shout out to Chad Eding for his ultimate role in coordinating the BEST vacation our family has ever had. Thank you to you and your entire staff for this incredible experience. Our three children have made such positive core memories this past week - for this I am eternally grateful. As a result, I am loyal to the World of Hyatt program for life and I honestly cannot wait to return to the Park Hyatt Aviara for our next family vacation. Both of my daughters have already asked us to return for their birthdays. My husband would like to add that we did not feel like the staff was trying to be kind in order to get a good review; they were genuinely kind and friendly people. Nothing was forced or awkward.

The overall experience was amazing and I am grateful the time and experience. The property is beautiful and well maintained, the staff is present and available. Rooms are beautiful and clean. I do wish the hotel was closer to the ocean or that they had a way to access the ocean via shuttle.