Park Hyatt Aviara Resort, Golf Club & Spa

This is a beautiful property, and it has been my go-to hotel in north San Diego area. I had good experiences with them during my few last visits. However, while most staff were kind, lovely, and professional, the hotel is understaffed and overall quality of service seems to be deteriorating. For example, as a Globalist, I am supposed to get free water bottles during my stay, but no water bottles were given to our rooms, so we called guest services to ask for water. More than 30 minutes later, we did not get them, so I followed up. After further waiting, we received only four small "cans" of water, to only one room. I believe that it was a very basic request, which should have been fulfilled before even we request, and it was not a satisfactory experience as a globalist in "Park Hyatt." I hope that my experience was just an one-time miss, and I hope they bounce back as I generally loved this property.

Management is not responsive after severe discriminatory action by the pool lifeguard is reported. Check-in staff is not well-trained and did not introduce the resort facilities or program at all. Instead, customers are expected to find out yourself or google what to so during their stay

My family and I just returned from a 3 night stay at Aviara. As the title of the review indicates, we had a mostly excellent stay aside from some minor issues that I will indicate below. First, the positive: - The property is beautiful, clean and looks refreshed. It’s a large resort but it never felt like anything was more than a short walk away. - Unbelievable pool situation for families, especially those with younger kids. Zero-entry pool, multiple water slides (our 4 year old couldn’t get enough), and even a little “beach” type area with sand. - We dined at Pacific Point and Ponto Lago during our stay. Both were very good. We also ate at the pool multiple days. We didn’t get to try Ember + Rye but the menu looked excellent. I wouldn’t say the food blew me away but it was absolutely nothing to complain about. - The service was a bit hit or miss (more on that later) but I was VERY impressed with the hospitality overall from everyone we encountered. Shoutout to the valet team, I wish I got their names but we took our car out several times during our stay and they always had it pulled up within 5 minutes. - Clutch having a market off the lobby where you can not only get breakfast items/coffee, but also snacks/waters for the room (huge when traveling with young kids). It was honestly one of the better versions of this type of hotel “market” that I’ve seen. - Other positives: small arcade/game room for kids, TopGolf simulators, great gym, smores outside for the kids at night, live music at Pacific Point. A couple of negatives to note: - Upon checking into the room, we quickly realized the AC was not working. I called to the front desk and they sent an engineer up quickly, but he couldn’t fix the issue. I called back to the front desk and asked for a room change, and they said they would call me right back. It was now 6p, our kids were exhausted from a day of travel, and the wait for the call-back was a bit frustrating. However, we ended up speaking to Grant (one of the hotel managers), who moved us to a different room promptly. I have to give Grant a special shoutout here - he was fantastic to deal with and handled the situation well. - The service at the pool was painfully slow - sometimes 45 minutes to get food, maybe even longer. Not the biggest deal in the world, but for a hotel of this caliber you’d think you wouldn’t run into these issues. - Be aware this seems to be a popular hotel for weddings, so if you’re going over a weekend like we did, you will probably have 1-2 weddings to deal with. This wasn’t disruptive at all, just something to note. Overall - upon leaving after 3 days, my wife and I agreed we would absolutely return. The resort is beautiful and is undoubtedly great for families. I also want to mention we loved the area too - a short drive into Carlsbad with access to plenty of shops and restaurants. And Legoland 10 minutes down the road. Definitely would recommend this hotel!

Beautiful resort but no wifi in our room entire two night stay. We were told there was an issue with wifi in certain rooms and they were trying to fix. Children's pool was quite crowded - no lounge chairs available at 3pm Saturday. Adult pool was quiet and had ample seating.

We loved our stay particularly thanks to the upper management at Aviara, including one female staff with a name starting “Chi…” (sorry, didn’t get the spelling of her unique name). She checked in to see how our stay was going and was wonderful! Also, the general manager, Chad made it a point to welcome us and celebrated our anniversary. The resort grounds are beautiful and it had plenty of activities, including the sports facilities and children’s. The reasons for why it doesn’t get a 5-star is 1) Pont Lago’s server Paola. She was very pushy, telling us several times we should all do the buffet as it will save us $$ and ordering a La carte would take 25 minutes for food to come out. It was ridiculous going back and forth about us not caring for the buffet, which set a bad mood for our family. Why would we care about saving a few $ at a 5-star hotel? It was just laziness. She did not pick up/clear any plates (kids ended up having buffet). The adults’ order took less than 10 minutes to come out so the kitchen was as not busy as it wasn’t yet the weekend. We had 2 different servers at Pont Lago prior to her and they (one with blonde hair and the other wore her light brown hair in a loose lower bun) were so pleasant and accommodating. The adult pool should really be open to older kids especially when the family pool is closed due to toddlers contaminating the pool. It happened twice during the one day we decided to utilize the pool, which wasted our day. The last area that should be worked on is housekeeping. They kept coming inside the bedroom when I had requested for them to not go in because I don’t like their dirty shoes inside.