Hyatt Carmel Highlands, Overlooking Big Sur Coast

There isnt a more falsely advertised hotel with the pictures vs. what you get. We came in Jube 16th...room was not ready until 5 pm and we are checking out the next morning. They do not tell you the rooms reek of fire place smells built into the furniture. We could not breathe! It waa outdated even though we were told it was recently renovated. Yeah I the 70s! Staff was great, manager lied to our face!

I have no idea why the lower ratings! The room was not 2026 modern but it was clean, nice two story loft with a beautiful ocean view. Hotel staff was nice and responsive. Sooo much to do in Carmel area! Point Lobos, aquarium, whale watching, and just gorgeous! Favorite activity was the Big Sur bike rental for a guided Carmel tour. Wish we had time to sign up for a tour everyday. Favorite restaurant was Mission Ridge … just gorgeous! Pacific Rim restaurant at the hotel was pricey but really amazing and the view unmatched! I had read reviews and was not super excited about this trip but absolutely everything was fantastic for 6 days. Ended up being one of our favorite vacations. I would come back to this resort a million times over!

Checked in and there was a barking dog in the adjoining room. Called the front desk and was told they couldn’t do anything because the manager wasn’t here. They couldn’t give a time when the manager might return so here I am listening to a f’n dog barking and can’t move rooms can’t sleep. Don’t waste your money trying to stay at this dump. Motel 6 has better management

Our stay at Hyatt Carmel Highlands was easily one of the highlights of our Big Sur trip, and even more special because we were celebrating my mom’s birthday. Check-in was seamless from start to finish. The staff even texted me as soon as our room was ready, which I really appreciated. Even as a loyal Hyatt member, they still took the time to clearly explain the layout of the property, where everything is located, and how to get around. That extra effort stood out, especially since every Hyatt property is a little different, and it made settling in feel easy and welcoming. Breakfast at Pacific’s Edge is something you shouldn’t skip. Make sure to reserve ahead because it fills up, especially for the best tables along the glass. If you have Globalist status, don’t forget to ask for your breakfast voucher. The food itself was excellent, but the real highlight is the view. Sitting right on the cliff overlooking the Pacific, it’s calm, expansive, and honestly one of the best ways to start your day. The staff were consistently warm and attentive. At one point, the jacuzzi was locked for about an hour after we ate our breakfast, but as soon as I mentioned it, someone came right away to fix it. That kind of responsiveness really shows the level of hospitality here. Our ocean view room was absolutely worth it. After driving through the steep, winding roads of Big Sur, coming back to that view felt like a reward. The sunset from our room was breathtaking, private, quiet, and uninterrupted. My mom loves jacuzzis, and being able to relax while taking in the ocean view made her birthday even more special. Seeing how happy she was in that moment really made the stay unforgettable. If you want to explore beyond the room, there are a few great sunset spots nearby. Point Lobos State Natural Reserve offers dramatic coastal views with crashing waves, while Garrapata State Park has wide open scenery with fewer crowds. Very near the property and very convenient location. That said, you don’t even need to leave the property, the terraces and viewpoints around the hotel are just as stunning. Overall, this place strikes a great balance between comfort and experience. The hospitality is truly unmatched, and it’s not just a place to stay, it becomes part of the memory itself.

I can’t imagine anyone complaining about this beautiful place. We had a 1 bedroom suite with a huge terrace facing the ocean. It had a big bathroom and a clean kitchen with everything you would need if you were going to cook. The only thing I would say that we didn’t like was that it’s not air-conditioned and it was unusually warm while we were there. They did bring us fans but one sound sounded like a 747 when it was running. The restaurant was incredible with the most beautiful views I’ve ever seen and the food was delicious. It’s also very conveniently located to Carmel and Carmel Valley.