Hyatt Carmel Highlands, Overlooking Big Sur Coast

Jordan is the rudest front desk person I have encountered in quite some time. Two interactions with him, once to ask for a voucher, another to check out. He did not utter a single word, not even a single greeting. Just a blank stare and robotic motions to hand me stuff. What was an otherwise a nice stay instead turned to one of the most memorable craptacular experiences ever. Even inspired me to write a hotel review, which I hardly ever do. Anyway you probably read it elsewhere, the hotel is gorgeous, the views and the restaurant are great. The accommodation is meh, just the same bland cookie-cutter room you find at any other timeshare resort. That said, shoutout to the whirlpool tub in the bathroom. Thing's so big it has its own zip code. Legit the best 2 hour bath I've ever had in my life. In closing, Jordan you suck, and for Hyatt nerds considering a stay in the area, go to Carmel Valley Ranch or Ventana instead, they're waaay better.

Well appointed room and a beautiful property. The issues really started right at check in. Check-in is at 5 the room was not ready until 6 which made for grumpy toddlers that were expecting to eat dinner in the room. We requested a quiet room and crib and were given a handicapped room, no crib, next to the spa. The floor was still dirty and there was salt all over the table despite checking in a hour later than advertised. The shower drain was clogged, the carts the staff drive make a very loud beep when reversing which went on pretty late, and you have to sit through a sales pitch to get your parking pass. There’s not a lot of other options in the area for places to stay with a kitchen so grateful for that but disappointed otherwise.

This Hyatt is in a beautiful location and a great deal, particularly with Hyatt point redemptions. Rooms are spacious and comfortable with a fully equipped kitchen. We all enjoyed the pool and the hot tub. Unfortunately, service could be a little better. Front desk is not always staffed and the tile floors in our room were super grimy - wish they offered slippers. Also, the walls are thin so it was super loud whenever the upstairs guests flushed the toilet - sounded like an impending flood was coming.

The view is spectacular. There are a lot of steps up and down the hills to get around the property, but it’s worth the walk. Beautiful landscape. Every person and staff member we met was helpful and courteous. The restaurant has delicious food. Everything in and around the Carmel/Monterey area ( including gasoline) is expensive. You just have to expect that. Happy hour is every afternoon and a skilled bartender will make your favorite drink. Small bites are also available. Food is very good. View in bar and restaurant fantastic. I don’t know why the bad reviews. We can’t wait to come back.

place we’d visit do I asked for a refund. I was directed to a number of the Chief marketing officer and adviser a simple call will execute the refund. It’s now Feb 2025 and my wife and I have called, left voicemails, emailed at a minimum of 20x times and they can’t even get back to us. We call the front desk and are given the run around. We call corporate and we’re given the run around. The simple and utter lack of communication is appalling and I urge those reading to avoid the property.