Fairmont El San Juan Hotel

We stayed here in 2023 and the hotel was wonderful. I’m not sure what happened in the last 3 years but the hotel hallways and rooms are falling apart. The lobby, pool, and beach are wonderful but the guest rooms are in DESPERATE need of a makeover. They’re dirty, worn out, and the worst part of all is the AWFUL musty mold smell in the rooms. You can literally see black mold in the air conditioning vents (see photos) and the smell is so overwhelming that I couldn’t sleep. I had to switch rooms 3 times until I finally found a room that didn’t smell or have moldy vents. My son with asthma was coughing terribly from the mold in the rooms. Also, the beach needs new lounge chairs…they’re tattered and ripped. Not even close to a 5 star experience. Felt like something you would expect to find at a drive up motel. Very disappointing. For the amount they’re charging, they need to invest into renovating and cleaning the rooms/air conditioning ducts!

June 10,2026 Celebrating the launching of VERSATIL Magazine 16th edition at the Chico Bar. Excellent atmosphere, elegant and engaging. Great service and hospitality provided by the staff.

Awful service. Room wasn’t available at check-in, told we would get a cabana for our troubles which we did not. They give our resort pass so resort was overrun. Impossible to get food, drinks and chairs at the pool. Do not recommend and will not return.

Pros: Good location within close proximity of the airport, nice beach access, good selection of onsite restaurants with friendly staff, and ample storage within the room. Cons: Hefty resort fee, front desk staff were somewhat rude, the pool vibe was young and more of a party scene that made it seem tacky. Rooms are outdated with drawers and doors hard to close and things like outlet covers falling off. The wear and tear is VERY obvious and the cleaniness was somewhat lacking. Spa is small and expensive for what it offers.

I was visiting puerto rico for my girlfriends birthday and stayed at the fairmont Francisco the concierge made sure to have something special in the room making the celebration better and Francisca and Sherly who helped me find a beautiful room that we both would like. The hotel staff are friendly and made my stay feel very warm huge shoutout to everyone!