Fairmont El San Juan Hotel

I recently visited the Fairmont Hotel while searching for a venue for my son’s wedding, and I was truly impressed with the service and professionalism of banquet managers Marialis Serrano and Manuel Flores. Both were extremely helpful, knowledgeable, and attentive to every detail during our visit. Manuel made the experience smooth & welcoming & truly stood out — his expertise & passion for events are unmatched. If you’re considering hosting an event at the Fairmont, Manuel is a must-see! He made us feel confident and excited about the possibilities for such an important occasion. Highly recommend working with both of them!

I want to speak about our Amazing Experience at The Meat Market in the Fairmont Hotel i Isla Verde PR. I want to acknowledge the excellent service we recieved on behalf of The Manager and Andrea and Lola who made sure we had an unforgettable experience on our Anniversary Dinner. They not only celebrated us with so many details free of charge as appetizer from the Chef 2 glasses of White Wine some fresh fruit and some baked bread from the house to go. Highly recommend the truffle mashed potatoes with the perfectly cooked and seasoned sea bass.

Booked a 2 queen bed room with patio or balcony and requested an ocean view for my client to celebrate her son’s high school graduation graduation and 18th birthday and she got a room with a view of a ugly roof top. Terrible. Hotel would not provide a different room unless they paid another $61 per night plus tax. Not a 5 star hotel more like a 2 or 3 with a 5 star price. Will NEVER book again for any other clients. What a ripoff!

I wish I would have read reviews prior to booking but I trusted the Fairmont name and I will never make that mistake again. The property was filled with ferrel cats and those cats go to the bathroom outside and mix that with the PR humidity — smelly! There were cats lying on clothes that I had drying outside, that’s not only gross but I’m allergic. The pool was closed on the first evening for unknown reason but when I asked for a refund on my resort fee, I was told there were other amenities that could be used. The hammock outside my room was broken and I did let the staff know of all this and I received an AI response apologizing but nothing really being rectified. The property just seemed old and not to the standard of other Fairmont’s I’ve stayed at in the past. I think I could have been happier at a Hilton or Holiday Inn because at least it would have been less expensive. On the positive, the staff was nice, the room was clean and the hotel is 5 minutes from the airport.

Pros: + great location + beautiful hotel + comfortable rooms + great amenities Cons: - despite the Fairmont brand, this is a 4-star hotel at best - swimming pool is more like jungle gym. They have an adults-only pool but it was full of kids (don't get me wrong, I love kids. But if they set the expectation that there is an area that is for adults only, they should stay true to their promise) - we rented a cabana one day but they didn't allow us to have an umbrella (it's more important to look pretty than to protect guests' skins from the hot sun). Eventually we were able to swap cabanas with another couple who didn't want the umbrella but were not allowed to close it. - New Year's Eve at the restaurant felt like Fyre Festival 2. It took close to an hour to have a waiter take our order. This is not their server fault. It seems to me it was just really bad planning on the hotel side. Will I go back to San Juan? Definitely yes. Will I stay at the Fairmont? Not sure (not a hard no, but not an automatic yes either)