Fairmont El San Juan Hotel

I just got back from spending five days at the Fairmont El San Juan Hotel and it was exactly what I needed! The minute I walked in, I could feel myself starting to relax. The lobby has this gorgeous dark wood and classic elegance that immediately makes you feel like you're somewhere special. The location, you can't beat it - right on Isla Verde Beach (which has won awards, by the way) and super close to the airport. As a solo traveler, that proximity was clutch. Check-in went smoothly, and the staff at the front desk were so welcoming. Plus, my package came with breakfast included and one free night, which was an amazing bonus! My room had this incredible view overlooking both pools, the beach, and the ocean. Watching the sunset from there? Absolutely stunning. The beach itself was gorgeous - soft sand and that beautiful turquoise water was something to live for. It was perfect for just lounging and or taking a swim. The resort has a casino (it's not huge, but nice to have on-site), multiple restaurants, and even a little store if you need anything. But honestly, what made my stay special was the people. Everyone from housekeeping to management was so friendly and helpful. There was this one bartender at the pool who gave me restaurant recommendations that totally made my trip even better. Breakfast was really good - the fresh fruit was amazing and they make your omelet right there how you want it. Tips to know before you arrive: -Seriously, the airport is SO close - just a quick uber ride -Make time to visit Old San Juan if you can, it's full of history and beautiful architecture -Talk to the staff, especially the bar tenders about where to eat, they know all the good local spots -There's a CVS and grocery store within blocks which comes in handy - Several resturants are near by the resort As I reflect on my solo trip, The Fairmont El San Juan has this great mix of old-school elegance and modern comfort, plus that genuine Puerto Rican warmth and hospitality. Whether you want to chill by the pool all day or explore the island, it's a perfect home away from home. I will return, no doubt!

Love this place, enjoy the bar in the lobby. Had fun in the casino and the pool area had a water slide even adults can use and I was able to participate in a morning aerobics class. Great experience overall. Most of all all of the staff in the hotel were professional, friendly, and they always served you with a happy smile.

Staff was friendly and more than willing to accommodate. Hotel is absolutely beautiful. During the day - especially in low season - the many ornate bars were empty. But come the weekend, it explodes!

I’ll cut to the chase: stay next door at Royal Sonesta or airbnb and only come to ESJ for the entertainment. NOT the Fairmont standard on the mainland. I visited the Fairmont El San Juan in 2012 and had a wonderful time. While I did not stay at the hotel then, I made a mental note to stay next time in PR. Fast forward to my 50th birthday, myself and 40 friends and family traveled to PR for a BACARDÍ Birthday at Casa Bacardi, which was FANTASTIC! Anyways, 6 of my guests booked rooms at Fairmont, one of my guests was moved to Courtyard although he booked 8 months in advance. Already disappointing service. I booked a Banyan Bungalow and online they look AMAZING. In person, shabby shack. The amount of insects, geckos (dead and alive), and creepy crawlys I could not get any sound sleep without thinking something was crawling on me. Not to mention the sand fleas. It looked like I had chicken pox by the time I got home. By day 3 biggest cockroach I had ever seen. I went to the front desk with a picture of it and they laughed at me with a “welcome to Puerto Rico” nonchalant approach. The staff was warm and cold. Some were very accommodating and nice, some seemed cold and gave me the sense that they didn’t want to serve me. My uncle’s room in the tower was better, he and my aunt loved it. I should’ve stayed in the tower because the bungalows are weathered, dingy, and critters. Definitely not worth the money I spent.

Many thanks to Jose Padin and team for all my last minute assistance. Team went above and beyond. I could have not asked for more! Big shout to Yvonne Ramos for staying close and always checking in. Pool cabaña service was top notch and not over powering. Thank you Jose. Nathan L