Charleston Santa Teresa Cartagena
Cartagena, Colombia
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About the Hotel
The 17th century building was formerly a convent for nuns. Now the building is a historic hotel and retains original features from Cartagena's colonial and republican eras with its arcades, balconies, halls and courtyards. Its 87 rooms and suites have been immaculately restored to preserve the Cartagena's traditional architectural style and complement modern hotel facilities with rooftop pool and solarium, 3 restaurants with international and Colombian food, Spa, Wellness and gym, 4 meeting rooms, Chapel venue for weddings, concierge and experiences assistance, free wireless internet, 24 hours room service, housekeeping services, luxurious bedding and bath amenities, among other guest services. Walking through the cobbled streets of the historic center is a walk through the culture, colonial beauty and tradition of a city in the Caribbean. Discover a multicultural destination that offers artistic expressions, dance, music, literature and language as part of a world heritage city.
Location
Charleston Santa Teresa Cartagena
Cra. 3 #31-23
Centro Historico
Cartagena, Colombia
130001
Nearest Airport: CTG
Features and Amenities
- General Information
- Non-Smoking Rooms
- Dining
- Outdoor Dining
- Restaurant
- Bar & Lounge
- On-Site Amenities
- Pool
- Spa Services
- Fitness Center
- WiFi
- Bicycle Rental
- Terrace
- 24-Hour Front Desk
- Rooftop Terrace
- Sun Deck
- In-Room Amenities
- Air Conditioning
- Bathrobes
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Iron/Ironing Boards
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Mini Refrigerators
- Work Desks
- WiFi
- Blackout Curtains
- Activities
- Bicycling
- Yoga
- Business
- Meeting Rooms
- Conference Facilities
- Nearby
- Beach
- Interests
- Hotels
- Signature Perks
- Spring Getaways
- Summer Getaways
Reviews for Charleston Santa Teresa Cartagena
Nice hotel but I’d choose elsewhere next time
It was a nice property. Interesting history and repurpose of original building. Given the price I would likely not stay again. There was miscommunication with checking in and availability of our room. Staff didn’t seem to coordinate/communicate with each other Being with 3 young children this was difficult, especially when taking over half hour to bring bags to our room and having to change into swimsuits in the bathroom. They also brought the wrong bags after our 3rd request for luggage. Given the unique property/building there are stairs on the room floors that caused inconvenience for strollers or those needing ADA/accessibility - Language barrier is present but staff will usually get someone who speaks more English to assist. We speak some Spanish and tried to get by. Language barrier at spa caused Several mistakes with our appointments. We ultimately changed our original selections and times to make it work but frustrating and not expected when we planned several weeks ahead via email and received email confirmation from the spa (they accidentally cancelled appointments misreading our clear emails also) Staff is nice but coordination / training and maybe language barrier exists as an issue Strangely, in our room only the phone in the bathroom would ring when the front desk would call. iPad in room seemed pointless as it showed QR code to scan to do anything and given how our experience was with service/staff we were not confident they’d be responsive Location is good, there’s a large number of staff but I think training and communication could use a lot of improvement
amitv2018 - New York City, New York
The management is chaotic. I didn’t feel welcome as a paying guest. I travel the world and this hotel is way overpriced
The hotel is extremely overpriced for the service. Management is chaotic and I didn’t feel welcome. I wouldn’t recommend this hotel
Alexander T
An Old Town Experience
Hotel Charleston Santa Teresa was the perfect home base for our vacation in Cartagena! The beautiful architecture was only exacerbated by the entire staff. From the moment we checked in, every single of our needs, requests, and questions were met with kindness, answers, and true care. The food was phenomenal, the staff, especially Felix, Estefani, and Bryan, catered to every need, and the atmosphere provided the perfect backdrop to our vacation. I can not recommend this wonderful hotel enough.
Charles672398110452
Beautiful & Romantic Hotel
Phenomenal staff, beautiful hotel. Would absolutely come back again. The team went above and beyond. Perfect for a couple’s trip.
chaneyjtravel
It is a good quality hotel but you can get the same thing for less cost.
Harry's restaurant and the Pool is the best thing about this hotel. The complementary services are not those of a USD 500 per night hotel. Although they are good for that price, they could personalize the experience better. I made a couple of requests that didn't cost more than USD 10 and they ignored them. I have been in Cartagena in hotels that cost USD 200 to 300 maximum per night and they manage to match what this hotel offers.
Julian R
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