Hotel Casa San Agustin

One of the most exceptional hotel stays I have experienced. Having stayed at some of the highest rated hotels across the world including many Leading Hotels of the World, I can say without hesitation that this is in the highest tier, and may be the best hotel I have ever stayed at. With respect of the hotel itself, it is absolutely beautiful. Understated luxury at its finest. A beautiful, historic, charming, and truly special place to spend your time in Cartagena. Very romantic but also friendly to families. From the Frette linens, to the Ortigia bath products, everything is truly of the highest quality with incredible attention to detail. The hotel is located in the ideal part of the old town, on a quieter block. We went for a ride on the complimentary bikes as well which is an amazing way to explore the town. The included breakfast at Alma is phenomenal - we unfortunately did not have time to enjoy dinner there, but imagine that the quality is just as impressive. The second floor honour bar with daily complimentary tea time and snacks is a very nice touch. The service however is what makes this hotel truly exceptional. From the moment we arrived to the moment we checked out, Kathrine, Stefani, Jaime, Nelson, Dagmar, Yanelis, Carlos, and the rest of the front desk and staff took care of our every need and more. The service here is truly refined - always one step ahead, anticipating not only what we might need but thinking of ways to make our experience special. Whenever something came up - a question or a request - they went above and beyond. The housekeeping staff - Lili, Diocelin, Milaidis, Juana, Monica, Katia - are also incredible. Our room was always presented in the most beautiful and pristine condition. If I could give this hotel an 11/10, I would! No notes!

This was a beautiful hotel, with excepetional service. The staff went above and beyond with every interaction to make sure I had what I needed. The food was excellent. The room was perfect with a lovely balcony and comfortable bedding.

This is the best ever! I have been traveling it a lot; seen many hotels but this was outstanding beautiful! An experience that we keep in our hearts It made Cartagena even more beautiful I will advise this to anyone to experience this beautiful hotel BIG COMPLIMENTS ; The Team is amazing Breakfast; Felix; Miquel and the rest’ Housekeeping; Yosephine, Ivana ,Katia, Lili, Monica etc! You are amazing! Frontdesk; Top! Carlos Mercado And Brando, Stefani, Dagmar, Jaime, Nelson, Paola, Yanelis, And offcourse Katherine(front desk manager! You are all a winning team’ Thankyou for everything Colombia is in my heart forever! See you next time!

We have stayed at several small luxury boutique hotels and this property really exceeded our expectations. The staff were so kind and helpful at every turn. The property is stunning, and our room was incredibly comfortable. I would highly recommend this stay for your visit to Cartagena!

Excellent experience. The hotel is beautiful and well situated inside the old walled city. The staff are friendly and welcoming, doing everything to make your stay as pleasant as possible. They are quite helpful in arranging transportation and excursions. The day trip to Acasi is well worth it. We did the private boat option with a tour around the islands and it was amazing. The included breakfast is amazing. Our son still asks for the arepa de huevo. Highly recommended.