Hotel Casa San Agustin

Fees like a second home. An amazing place with incredible service and staff

Absolutely incredible stay. We were blown away by how beautiful every part of the hotel was, especially the pool and our room. The staff is so kind and attentive. We really didn’t want to leave!

his was our first time in Cartagena, and I am so glad we chose Casa San Agustín for our stay. From the moment we arrived, the experience felt special. We were checked in by Andrew and welcomed with beverages and cool towels, which made for a wonderful start to our stay. After check-in, we were given a tour of the property, informed of the available services and escorted to our room, where our bags were already waiting. The hotel is beautiful and full of history and charm, yet everything feels modern, upscale and thoughtfully maintained. Its location in the Walled City was incredibly convenient for exploring shops, dining and nearby sights, but at the same time the hotel still felt peaceful and tucked away. With only 30-plus rooms, it felt intimate and personal — more like a private retreat than a traditional hotel. Our room was excellent, and the terrace was absolutely a standout feature that we really enjoyed. Once we settled in, we took advantage of the spa and later had a fabulous dinner at Alma. Dining outside under the stars while listening to a lovely four-piece band made for a truly memorable evening, and it ended up being one of the best meals of our trip. Breakfast the next morning was just as impressive. My wife even asked for something that was not on the menu, and the team was happy to accommodate her, which said a lot about their approach to service and hospitality. Andrew and the entire team made us feel genuinely welcome throughout our stay. The personalized service was exceptional and played a big part in making the experience so memorable. If we return to Cartagena, this would without question be the one and only place we would stay. Highly recommended.

Casa San Agustin is special. The room was beautiful, the pool was gorgeous — one of those spaces you don’t want to leave. But what sets this place apart is the design. Thoughtful, collected, unique. Not a hotel that feels designed — one that feels curated. The trees, the pottery, the details everywhere. The service was exceptional across the board. A few people worth naming: Paola, Estefany, and Yanellis at the front made us feel taken care of from the moment we arrived — Yanellis in particular handled every reservation without a hitch. Orlando at breakfast was warm and attentive every morning. Amanda at the pool kept things flowing perfectly. And Jaime — our porter — was always there to help. The food at Alma was exquisite. Breakfast alone is worth it — fresh fruits, fresh juices, great eggs, great avocado. Dinner outside with the live band was a chef’s kiss moment. The hotel also arranged our trip to Acasi Beach — their beach, about 40 minutes by speedboat. Relaxing, beautiful, seamless. If you’re going to Cartagena, stay here. And if we go back, we will.

Incredible service and experience. We loved our stay and was blown away by the hospitality. We loved our stay!